Business VoIP
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Mobile is the way many people work in today's business environment. No longer are employees bound to their desks, performing and completing tasks in one place within a regular set of hours. With the advancements in cloud communication technologies and the rising popularity of mobile devices, employees are now able to complete their work, collaborate with fellow employees, and communicate with anyone from anywhere, anytime.
In order to enjoy efficient businesses communications, one of the first things companies must do is ensure access to a reliable, feature-rich phone system. Most of the older, proprietary telephone systems are, understandably, ill-equipped to handle today’s modern enterprises. Because of this, many businesses are choosing to switch from their traditional phones to more advanced and feature-rich Voice over Internet Protocol (VoIP) phones.
Cloud communications providers continue to devise strategies to fuel expansion and long-term growth. For some, generating growth by tapping into some of the world’s emerging markets is a key component of their expansion strategy. This is the path that Mitel (NASDAQ: MITL: $6.89) is currently taking. As a global market leader in enterprise communications, Mitel knows that the Association of Southeast Asian Nations (ASEAN) market, a regional grouping of ten Southeast Asian countries, offers plenty of untapped opportunities when it comes to cloud communications.
Growing revenue through channel partner programs is one of the most efficient business strategies used by many communication service providers today. Effective channel partnerships enable companies to share both tangible and intangible resources (such as expertise, consultancy, and capital), leverage brand influence, and access technologies and tools that may have otherwise been out of reach. Hence, it is important for companies to develop good channel programs and foster strong ties with their partners in order to reap the most benefits.
Having a reliable, resilient and high-performance voice network infrastructure has never been more critical in today’s increasingly competitive business landscape. Many enterprises, however, have not kept pace with this and continue to rely on outdated communications infrastructure that limits their flexibility, reduces efficiency, and increases costs.
Cloud communications solutions have made it possible for businesses of all sizes to grow beyond traditional phone calls and static communication systems in order to stay connected with clients, customers, and fellow employees. By weaving together innovative features (such as real-time communication services) and offering integration with other business tools and applications, organizations can now do more with their communications systems than simply make and receive phone calls.
Businesses of all sizes and sectors depend on a variety of business applications and tools to manage operations, drive growth, and boost company performance. From communicating with clients and colleagues and storing critical customer information, to tracking employee performance and marketing campaign analytics, there are a plethora of systems and apps for today's businesses that can help them achieve success. The downside to these tools, however, is that they often work in isolation, causing productivity issues and process bottlenecks in organizations.
As the global demand for robust cloud communications solutions heats up, leading VoIP, UC, and contact center providers continue to map out their own strategies in order to grab a larger piece of the cloud communications market. Aside from launching new solutions and acquiring or merging with competitors in the market, many service providers are also aggressively expanding globally.
8x8, a San Jose California-based provider of flexible cloud-based communications solutions, recently announced that it acquired LeChat, Inc., the parent company and creator of Sameroom, an interoperability platform that provides cross-team messaging and collaboration to enterprises.
Contact center agents are the foundation of every agency’s success. Whether a contact center specializes in technical support, telemarketing, or customer care, it is crucial for organizations to ensure their agents are working at their peak performance to increase the contact center’s success rate as a whole. But what sort of tools or technology do these organizations need to achieve their goals? CafeX Communications believes a real-time agent coaching technology with integrated omni channel analytics and reporting is one of the keys to success.
As smartphones and tablets continue to dominate the workplace, businesses can forget pay close attention to the actual phone system and provider they choose, thinking that their mobile devices alone will suffice for business connectivity. However, today’s business phone systems remain crucial in helping businesses stay connected through enterprise-grade features, scalable options, and mobility solutions. That is why it’s vital for companies to focus choose the right phone system.
Software-defined Wide Area Networking (SD-WAN) has been making headlines in the enterprise communications and networking markets. It has been dubbed as the “next big thing,” and promises to address businesses’ evolving needs. In fact, the market demand for SD-WAN is soaring, with the worldwide SD-WAN market for infrastructure and services expected to surpass $6 billion in 2020 according to analysts and industry leaders MetTel and VeloCloud.
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