• Ion MaeMar 23, 2017
    businessman using smartphone messaging

    8x8, a San Jose California-based provider of flexible cloud-based communications solutions, recently announced that it acquired LeChat, Inc., the parent company and creator of Sameroom, an interoperability platform that provides cross-team messaging and collaboration to enterprises.

  • Ion MaeMar 21, 2017
    ooma office products

    As smartphones and tablets continue to dominate the workplace, businesses can forget pay close attention to the actual phone system and provider they choose, thinking that their mobile devices alone will suffice for business connectivity. However, today’s business phone systems remain crucial in helping businesses stay connected through enterprise-grade features, scalable options, and mobility solutions. That is why it’s vital for companies to focus choose the right phone system.

  • Ion MaeMar 17, 2017
    tcn cloud contact center platform 3.0

    Contact centers are no longer merely call-taking centers. Due to the rising importance of the customer experience on top of the advent of cloud-based technologies, companies have discovered that a contact center is one of a business’ best brand ambassadors, helping them manage and cultivate customer relationships. But how exactly can contact centers create and strengthen connections with their customers? For Terrel Bird, CEO and co-founder of TCN, a leading cloud-based call center technology provider, it starts with choosing the right platform.

  • Ion MaeMar 07, 2017
    Fuze integrations

    Fuze, a Cambridge-based maker of integrated communication software and solutions for the modern global enterprise, has stayed true to its promise to launch more innovative products and solutions, recently debuting Fuze Connect. Designed to help companies achieve greater efficiency and provide exceptional customer experiences, Fuze Connect enables organizations to link the existing Fuze Unified Communications (UC) platform to the current line of business applications they use.

  • Ion MaeMar 06, 2017
    masergy ucaas solution benefits

    Unified Communications as a Service, also known as UCaaS, is a service model where a provider delivers a range of communication and collaboration services over an IP network. Adopting UCaaS over legacy communication solutions is good business sense for many enterprises due to the added applications and business productivity benefits the solution brings. However, despite its popularity, many companies struggle to make the switch to UCaaS due to the seemingly endless options available on the market today.

  • Ion MaeMar 02, 2017
    dialpad dashboard mobile tablet devices

    For many businesses, cost and included features are major factors to consider when choosing a cloud communications system. But while these elements are important, there is another equally vital factor that companies must consider when switching to a cloud-based phone solution: usability. It is important to factor in how user-friendly and usable a cloud communication system is so that your business can reap the benefits without struggling with a large learning curve. But usability is so much more than this.

  • Ion MaeDec 29, 2016
    Cloud Communications

    2016 will be remembered as an incredible year for cloud communications. The industry witnessed a number of mergers and acquisitions, various breakthroughs and product launches, and many other developments that promise to shape the future of cloud and business communications as a whole. And as 2016 comes to a close, it’s a good time to look back at all the biggest highlights that mattered this year.

  • Ion MaeDec 28, 2016
    Customer engagement solution

    2016 is proving to be an interesting year for the cloud communications space with the number of mergers, acquisitions, and deals sweeping through the sector like wildfire.

  • Ion MaeDec 20, 2016
    modern office desk phones and computers

    For many businesses, making the decision to switch to a Voice over Internet Protocol (VoIP) service from a traditional phone system is easy. The hard part is finding the right system that fits the needs and requirements of the organization. One critical decision businesses face when moving to VoIP is determining the best deployment model for their system: cloud, on-site, or hybrid.

    In order to find out which deployment model fits your enterprise best, it’s important to understand what each solution offers and how it differs from the other options.

  • Ion MaeDec 19, 2016
    business unified communications

    In the past, bulky landline phones and clunky fax machines dominated office environments. They offered the quickest way for employees to communicate with colleagues, clients, and customers. But today, these machines have become a rare sight, if not completely extinct, in most office settings. A vast range of tools such as email, instant messaging, SMS, conferencing, and Voice over Internet Protocol (VoIP) solutions have taken over the workplace instead.

  • Ion MaeDec 16, 2016
    employee using IP desk phone

    Today’s entrepreneurs have no doubt become increasingly tech-savvy. Companies have gone beyond standard email to tap into other technologies and tools that will help streamline their business, including cloud storage and project management applications, customer relationship management (CRM) software, Voice over Internet Protocol (VoIP) solutions, and even social media.

  • Ion MaeDec 15, 2016
    VoIP business phone

    Saying that competition is fierce within the business Voice over Internet Protocol (VoIP) market is an understatement. With an increasing number of enterprises demanding reliable and cost-effective VoIP solutions and multiple companies promising to address this demand, getting a foothold in the VoIP market has been difficult for some companies. In order to grow, VoIP service providers need to consider their stock, staff, infrastructure, warehousing, customer service, and processes, among many others.