VoIP

  • Ion MaeAug 17, 2017
    0 shares
    counterpath bria mobile user interface on smartphone devices

    Telecommuting is not an entirely new concept. It has been a part of the employment landscape as early as the 80's for companies like IBM, but it is only recently that this type of work arrangement enjoyed a meteoric rise. Thanks to the internet and various advances in communication technology, more and more people are treating work as no longer a place, but an activity. As this trend continues to grow, though, businesses need to make sure that their workers are equipped with the right tools to enable better communication and collaboration to maximize the benefits of telecommuting.

  • Ion MaeAug 15, 2017
    128 shares
    single sign on use case for Dialpad and G suite

    Nowhere is change more evident in the world of business than in the communications field. Gone are the days when businesses simply relied on their landline phones and email to stay in touch with employees, clients, and customers. Today, enterprises have access to a plethora of communication tools and technologies that let them communicate and collaborate in an instant--regardless of their location or the device they use.

  • Ion MaeAug 10, 2017
    9 shares
    connecting users over cloud network

    Voice over Internet Protocol (VoIP) technology has improved by leaps and bounds, so much so that most businesses--from small businesses to larger enterprises--are replacing and upgrading their legacy phone systems with new-age VoIP and cloud-based communication solutions. This is because, unlike traditional phone systems that include only basic calling features and little flexibility, VoIP systems feature greater capabilities and carry uptime and reliability that suits the need of modern businesses to be connected at all times.

  • Ion MaeJul 06, 2017
    3 shares
    VoIP phone system

    This Week in Telecom is a weekly news round-up on VoipReview.org that aims to give our readers a fast and easy way to catch up on the latest news and top stories that are trending in the voice and telecommunications space. Check in each and every Friday to find out more about stories you may have missed in regards to new companies, mergers, trends, and other telecom advancements.

    Let’s take a look at some new items you may have missed this week:

  • Ion MaeJun 29, 2017
    19 shares
    InterCall Meeting 5 on laptop device

    Telecommuting or working remotely is no longer just a perk or a privilege. For many businesses, it has become the norm. In fact, according to a recent Gallup report called 'The State of the American Workplace', more American employees now work remotely and do so for longer periods. To power today’s increasingly distributed and remote workforce, organizations are embracing cloud-based Unified Communications (UC) solutions.

  • Ion MaeJun 28, 2017
    23 shares
    i-comm connect tactal user interface on mobile and desktop

    Numerous case studies and industry surveys highlight the importance of the customer experience in today’s increasingly connected digital world. The customer experience, which is defined as the customer’s perception of a brand as a result of his or her interaction with the company, has become a critical factor in increasing customer satisfaction, loyalty, and advocacy. There are plenty of ways businesses can ensure a positive customer experience, but perhaps one of the simplest is to make it easy for prospects and customers to contact you.

  • Ion MaeJun 23, 2017
    2 shares
    business phone system

    This Week in Telecom is a weekly news round-up on VoipReview.org that aims to give our readers a fast and easy way to catch up on the latest news and top stories that are trending in the voice and telecommunications space. Check in each and every Friday to find out more about stories you may have missed in regards to new companies, mergers, trends, and other telecom advancements.

    Let’s take a look at some new items you may have missed this week:

  • Ion MaeJun 09, 2017
    3 shares
    businessman dialing on ip desk phone

    This Week in Telecom is a weekly news round-up on VoipReview.org that aims to give our readers a fast and easy way to catch up on the latest news and top stories that are trending in the voice and telecommunications space. Check in each and every Friday to find out more about companies, mergers, trends, and more.

    Here’s what you may have missed this week:

  • Ion MaeJun 05, 2017
    26 shares
    appneta performance manager interface on desktop

    There’s an old adage that says, “slow but steady wins the race.” While this may apply to some fields, in business communications, slow but steady doesn’t always lead to success. An available but slow cloud-based communications service, for instance, won’t cut it, especially for businesses with remote teams. Poor voice, video, or chat quality could not only lead to ineffective communications, but could also mean a loss of productivity and, in turn, a loss of revenue. That’s why it’s crucial for businesses to maintain business connectivity and network reliability each and every time.

  • Ion MaeJun 02, 2017
    22 shares
    businessman at desk on smartphone sending sms message

    Short Message Service (SMS), often referenced as simply "text messaging", is quickly becoming a critical component of business communications strategies worldwide. Because of its simplicity, ease of use, and reach, SMS for business purposes has gained widespread acceptance.

  • Ion MaeJun 01, 2017
    78 shares
    office employee or receptionist headset on desk

    First impressions are crucial for businesses. In fact, it’s one of the keys to winning over customers as well as for creating profitable, sustainable, long-term partnerships with clients. This is why it’s important for businesses to put their best foot forward in all of their encounters with customers. And for many companies, these initial encounters often happen over the phone, so ensuring that customer calls are handled professionally and efficiently is of the utmost importance.

  • Ion MaeMay 31, 2017
    14 shares
    sip trunking

    As more enterprises cut ties with their traditional telephone systems like the public-switched telephone network (PSTN), Session Initiation Protocol (SIP) trunking is fast becoming the preferred method for facilitating voice communications over the internet. SIP trunking isn’t exactly a new technology, but only recently has it evolved to become a popular option for companies looking to drive innovation in business communications. And for many, the primary motivation for the adoption of SIP trunking is the immediate and substantial cost savings it brings.

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