close
The price comparison tools on this website require you to disable Adblock for full functionality. Please consider disabling your ad blocker on our website in order to best take advantage of our tools.

Verizon Reviews

Verizon, America’s largest wireless provider, is moving over to ‘landlines’ and VoIP technology. Verizon offers a variety of plans, for business phone systems and home phone users. There’s usually a discount if you add Verizon home phone service to your wireless plan.

Verizon bases its business phone service a little different that most other VoIP business providers. Instead of providing unlimited or virtually unlimited calling for a monthly fee, they build the structure around annual volume commitments. Based on your service term or volume commitment, Verizon can offer discounts or special deals. Because this is the case, Verizon’s business service is most appropriately geared toward call centers and other businesses that have high-volume calling needs.

Verizon’s residential services are equally complex: they different services for local calls, long distance calls, and international calls. Please check their website for details and to see if service is available in your area.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
Write your own review

Terrible Customer Service NYC

user_review
2
Average: 2 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

Converted our office over to a Verizon Business Digital Voice Account. The conversion was handled horribly by Verizon. Much of our clearly listed phone lines were not brought over form the old carrier. Each call to Verizon customer service could only contain one problem. Efforts to solve multiple problems in a single call (ticket) causing failures in the Verizon system requiring multiple call backs by me to clear the failed ticket before a new single issue ticket could be initiated. The resolution of each problem required no less than 8 calls to Verizon customer service, involving a new person with each call having no idea or interest other than reviewing the account in order to sell us additional services. All of the many Verizon customer service people I have spoken with seem interest to help, but are not able to because Verizon has blocked them from doing anything beyond setting up new cell service. I strongly recommend considering all other options before going with Verizon for anything other than a single private cell phone. My cell phone is not with them, but they do seem interested in

Service is not using copper lines.
Verizon Tech's can only be 'group' contacted by email from the Verizon customer service phone team. Customers cannot communicate with Verizon tech's nor are we able to communicate with the same customer service person on multiple calls concerning the same trouble ticket. Verizon has created a system with zero accountability and the service reflects a lack of responsibility.
No

Not That Good

user_review
2
Average: 2 (1 vote)
2
Average: 2 (1 vote)
4
Average: 4 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)

We switched 9 facilities from ATT to Verizon about a year ago. We run everything from restaurants to golf courses to fitness centers. We also run a very busy municipal building. We have been very disappointed. Overall, call quality is poor. Two of our facilities have broken calls constantly. We have tried EVERYTHING to solve the issues. The phones lose their 911 addressing info a lot which renders them useless. This necessitates a call to support. The WiFi option is a good feature. The administration portal is abysmal. I mean it is horrible. The *611 help is excellent. Make sure you have a rock solid internet connection. I mean ROCK solid. This system does not like any little Internet hiccup.

Low operating cost compared to ATT. Like WiFi desk phones. Good *611 support people.
Broken calls. Bad cordless phones. Horrible web portal. Requires very solid Internet connection. E911 addressing drops a lot.
No

worst Business voip Srvice

user_review
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

I have restaurant change my service from landline to business digital voice. its the 4th day technician come & try to set up could not able to do it . They have shut all my phone lines. Every time call them different answer. Yealink phones they use technician don't even know how setup. they said they are not trained on this .Think twice before change to their business digital.

none
The way their service & training
No

BAD CUSTOMER SERVICE

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

i have had my two bussiness phones with verizon forever i always pay my bill long before due days before due date i have never been late !!! one day my phones are shut off my building is a secured property with alarms & hold up i find out verizon shut my service off so i have to call in to schedual new service lines.. 4 hours later i had figured out on my own what happened call in to verizon to get my phone service turned back on,,,call customer service they say its my fault for not schedualing new service lines this is how verizon treats there paying customers this is bad ,,bad bussiess bad ,,bad service,,

0
they do not care about customers and customer service sucks
No

Unreliable network - Verizon

user_review
2
Average: 2 (1 vote)
4
Average: 4 (1 vote)
2
Average: 2 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
2.2
Average: 2.2 (1 vote)

I had switched over to VoIP for my business to save money on my phone bills. I regret having switched as the network is unreliable, the quality is poor, and we're having to use our cell phones to call customers back as they can't hear you! It has been very frustrating for my staff who have had to call customer service numerous times (not a quick call either) with complaints of all or some phones being down, or the sound quality being poor.
I would not recommend any business to switch to this service!

Total cost is lower than the traditional land lines.
I regret having switched over to this VoIP service for my business. We have problems weekly with sound quality, phones being down, etc. For a business it is essential to have the phones working all the time and for the sound quality to be clear. It has been very frustrating as this is happening on a weekly basis. Customers can sometimes barely hear you and we're having to call back from our cell phones! There are times when some phones work and some don't! If I had not invested in these lousy Polycom phones, I would have definitely discontinued the service. It is not worth the frustrations!
No

a

user_review
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
2.4
Average: 2.4 (1 vote)

I have used verizon for 8 months and have tried 4 times working with their customer service to eliminate an echo that is heard by an incomming caller but it is still there. I have FiOS (Fiber Optic) so connection speed is certainly not an issue. I have also had unexplaied calls going to voicemail instead of to our phone or our voicemail (and yes I have the number of rings maxed out and our home answering machine set at 4). In addition, Verizon makes you dial your own area code to make local calls. I have not asked but am wondering if they will allow you to change the calling codes within the VOIP converter to eliminate this issue. I went with the service from Verizon thinking a large company would provide decent service but at this point I am going to use this site to identify a better provider.

Reliable, have never lost connection.
Echo, routing to voicemail not consistent, makes you dial your area code for local calls, expensive for bad quality
No

Voicewing Customer Service is POOR!!!!

user_review
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
3
Average: 3 (1 vote)
2.4
Average: 2.4 (1 vote)

I switched from Vonage to Voicewing because they offered more features at the time. Voicewing is fine as long as you do not need their help for anything! Avoid these guys unless you can do your own service.

Service works as expected with reliable connections.
Prepare to hold if you need any kind of customer service! Number porting takes two weeks and there are no updates.
No

Customer Service

user_review
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
2.6
Average: 2.6 (1 vote)

Voicewing CS is virtually non-existent.
After the port of 1 number of a multi-line service plan it quit working after 5 days. At least 8 calls have been made to CS to resolve this problem. Spent hours on the line with them and finally got a Trouble Ticket generated; to quickly have it closed. After another call I found out that they said that they tried to contact me but were unable, so they "closed" the ticket. So after a week of calling, the problem has not been resolved.

Tech Support/Customer support is virtually non-existent
No

Too bad it didn't work

user_review
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
2.8
Average: 2.8 (1 vote)

It was easy to sign up and they sent the equipment and established my account without any problems. Unfortunately, their tech support was not able to get the phone adapter to work with my ISP (Verizon FIOS). Canceled service since they could not get it to work.

Good customer service. Fast response.
Poor technical support. They were polite but unable to resolve problems.
No

Account temporarily suspended

user_review
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
2.8
Average: 2.8 (1 vote)

I've only used the Voicewing service for a few weeks and on three occasions I've tried to call out, only to be told that my account had been temporarily suspended. To get it back I had to 1) confirm my service address (either through the account manager or by phone) and 2) power-cycle the phone adapter. Real obvious, eh? The very least they could do is put a label with these instructions right on the phone adapter so you'll know what to do. Because this sort of thing can happen, according to the customer support people, if your system goes offline for more than three hours, like if there is a power outage. Which it never did, but that's a whole other problem. I couldn't seem to get through to them how offensive, not to mention inconvenient, it is to be told that your account is suspended when you haven't done anything wrong. The rationale was that I "might have moved" so they have to re-confirm an address that has already been confirmed. Excuse me? If I moved I think I would know it. I am perfectly capable of changing my service address manually. I don't need to be cut off every time I unplug the unit.
Also, I have never been able to get the online help feature to work for me. And I never got any response when I used the online feature to report problems.
The customer service people I talked to were pretty nice, all things considered, but they are dealing with a seriously flawed product and don't seem to be able to do anything about it.

The unit arrived and service was set up pretty quickly, with no interruption in service. Account manager is pretty good
Account can be suspended for no good reason, online help doesn't work for me, no response to email
No

Pages

Verizon

1990Year Founded
11%Recommend
51User Reviews
Get Quote

Overall Rating

2.2865
2.75
47%
37%
54%
37%
54%

Service Locations

Recent Reviews

magicJack logo
4
magicJack

I have used MagicJack since about 2010/11 and the functionality of the device and telephone calls has been exceptional. HOWEVER... I read other...

January 11th, 2020 - HappyUser
voipo logo
5
VoIPo

It’s cheap and it works. Has more features than a person knows what to do with but that’s good to have. The price is really good and I save lots of...

January 11th, 2020 - 2008tx

Most Recent Blog Posts

VoLTE VoIP
What is VoLTE and How Is It Different from VoIP?

Communication has undergone some major changes within the past century and even more so within the past few decades. The definition of the word "communication" seems to be more of a fluid term than...

Jan 07, 2020
employee using mobile phone for international call
5 Best VoIP Service Providers for Low-Cost Internationa...

Have you ever cut a long distance or international phone conversation short with either a client or a remote employee because you were worried about racking up a hefty phone bill? If you frequently...

Jan 03, 2020