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Home > All Providers Reviews > Verizon

Verizon Business VoIP Reviews

Verizon, America’s largest wireless provider, is moving over to ‘landlines’ and VoIP technology. Verizon offers a variety of plans, for business phone systems and home phone users. There’s usually a discount if you add Verizon home phone service to your wireless plan.

Verizon bases its business phone service a little different that most other VoIP business providers. Instead of providing unlimited or virtually unlimited calling for a monthly fee, they build the structure around annual volume commitments. Based on your service term or volume commitment, Verizon can offer discounts or special deals. Because this is the case, Verizon’s business service is most appropriately geared toward call centers and other businesses that have high-volume calling needs.

Verizon’s residential services are equally complex: they different services for local calls, long distance calls, and international calls. Please check their website for details and to see if service is available in your area.

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Note: The graphs above only measure the user ratings displayed over the last five years.
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Worst VOIP service I have had in the last 10 years

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2
Average: 2 (1 vote)
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Average: 1 (1 vote)
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Average: 3 (1 vote)
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Average: 2 (1 vote)

If you are a single line business this will work for you, but not any kind of savings over Vonage or any of the other main players. I was sold on a great deal with my Verizon rep and they completely failed to deliver. I run a business with 5 phone lines and they wireless router will not allow service to phones and network at the same time so we did not keep internet service. As far as the bill it was much higher than quoted so no benefit there. They have about 20 different phone numbers and you will call and get transferred and transferred over and over. The interface is very week compared to my previous provider. As far as the text goes if I log on and create a new contact and start a conversation from my computer, but them send a text from my cell app the conversation is there but the borrower contact information is not and they told me that it is just like that and nothing they can do to change. So if I get a text and check on my cell phone the contact information does not come through, so i have to review conversation and try to figure out who the text is from. When I switched back to Vonage they phones they made my buy (because they told me they were not compatible with their system) did not work because Verizon refused to release the phones from their system. This has been a complete nightmare dealing with Verizon and after 7 month I have given up on this abusive relationship. Going back to my ex, she may not speak great English but she takes care of me when I need her.

none other than if I was a small business with 1 phone line it would work.
worst interface on market, no real fax service. expensive after hidden fees. internet was horrible.
No

Does NOT work like a landline!

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Average: 1 (1 vote)
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I switched recently from a Century Link landline to Verizon Home Phone and am terribly disappointed. Right now I am trying to call American Express customer service, an 800 number, and get a busy signal before I even dial. This happens often, and it makes no difference whether I use 1 at the beginning or not. (That is when it works at all; obviously when it gives a busy signal I can't dial anything.) Moreover, someone added their own Verizon Home Phone to my account, and Verizon Live Chat promised twice to take the fraudulent phone off my bill and did not do it. I an currently\being charged $128 a month for the home phone and a limited internet line I've had for years which costs about $40 a month. Hopefully the Better Business Bureau will make it possible to remove this stolen line (I filed a complaint last night), but Verizon would not do it on their own. Most serious, however, is the fact that it so often fails to work. Sometimes we need to call in an emergency, and if I couldn't get at my cell phone (which is not Verizon) there would be no help. A phone call once saved my life after a very serious accident, and Verizon Home Phone would not have saved it. Heart attack? Beep beep beep. Gunshot wound? Beep beep beep. House on fire? Beep beep beep. If you have a landline, keep it as long as you can even i it costs more with a long-distance carrier. (I recommend Pioneer long distance for people who don't make a lot of long distance calls or very long ones; basic charge is only $12 a month.) Switching to Verizon Home Phone will give you endless frustration and could cost your or a loved one's life.

Should be cheaper than a landline and long distance carrier, although so far it has not been.
Does not work at least half the time, won't connect to 800 numbers, another line could be added without your knowledge, possibly for many months if you had Autopay.
No

One Talk is horrendous

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Average: 1 (1 vote)
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Average: 3 (1 vote)
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Average: 1 (1 vote)
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Average: 3 (1 vote)
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Average: 1 (1 vote)
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Average: 1 (1 vote)

I had One Talk for 2 1/2 years. I didn't use a lot of the features because we are a small business with very few employees. My calls were dropping off mid convo way too often so Verizon convinced me to add the desk phones in addition to the app with cell phones to "stabilize" it. During installation, the Verizon Specialist told me to remove the app from my cell phone and we would re-install it. BAM! All my data from 3 years, customer and supplier contacts, all my texts, etc, everything gone, unfortunately for good!! You see, what Verizon doesn't share with you is that they don't have this data on their servers, so NOTHING IS BACKED UP!! They are marketing a product to businesses that they can't back up and can't get the information back if they lose it. It was a nightmare for me. I am still so infuriated with Verizon after being a customer for over 20 years. Somehow they feel that giving me 2 free phones of my choice made up for losing all my data of 3 years. DON'T USE THIS PRODUCT! It's inferior and it can't be supported by Verizon and nobody there is smart enough to know how to use it anyway.

You can relay calls from one call to another
Totally unreliable in every way
No

Verizon is confused w VOIP

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4
Average: 4 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
2
Average: 2 (1 vote)

Poor staff training. They have no clue whether Verizon owns a landline service or a VOIP service. I got the runaround for months as we had VOIP for 5 years and needed to disconnect. We moved to a new home and it took us many months to finally find out who to call and cancel our service. Meanwhile the rude customer service and manager refused to give us any refunds even though we never used the phone because we were never given the right group to cancel service. Three customer reps sent us to Frontier! A true farce and I no longer want to do business with Verizon. I encourage you to do the same.

Reliable connection
Awful customer service and support!
No

Unreliable service

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Average: 2 (1 vote)
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Average: 2 (1 vote)
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Average: 2 (1 vote)
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Average: 2 (1 vote)
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Average: 1 (1 vote)
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Average: 1 (1 vote)

I own a mobile small engine repair service and rely on both service at my office and on my mobile phone. The office VOIP service is supposed to work over WIFI but the phone continuously drops service and will not reconnect to wifi even though it sees the network. I rely on this phone to connect with customers and it continuously has been a burden to deal with, sometimes the phone will not connect for a few minutes to a few days and is completely unreliable. Whenever I call customer service, they are unable to correct the problem. Basically they've told me that I should connect the phone directly to our internet router even though I'd have to move my desk to the room that the router is located in; something they said I wouldn't have to do when I signed up for the service. I went with Verizon because they specifically guaranteed me that the desk phone would work over wifi. Regarding the OneTalk app, it is also highly unreliable. Again as a mobile business I expect to get calls on my mobile phone through the app; again something that Verizon stated was the benefit of their business service. Unfortunately only about 50% of calls ever get through to my mobile phone. I'll get back to my office and have a voicemail on the desk phone but nothing on the OneTalk app. Verizon bills this a the best service out there but has been very disappointing.

When it works, it works well
Unreliable and can't count on it to work all the time
No

No Customer Service

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4
Average: 4 (1 vote)
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Average: 1 (1 vote)
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Average: 4 (1 vote)
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Tried to make online purchase after entering everything the contract would not load so chatted with several agent decided to delete everything and redo. After several attempt it went through. I was frustrated and forgot to choose color. At store realized and was told they cannot do anything it is an online purchase, came home called everyone had no one could look at my order since I was never asked to create username and password more than ten people did not know what to do they were sending me authorization code but could not use it, some said try to register your phone and I found it is locked now. Now they were all saying you have to go to the store to unlock so far all information was wrong. Next day decided to call on the way to the store 30 min away god lucky he know how to unlock the account. talked to several agent all saying you need to go to the store to change the phone. Since the store was not helpful at all I needed know exactly what to do before going there. Finally there was very nice lady she said who cared and said any authorized store should do the exchange when I pointed they they will not have the color for both phones she helped me find a store with several units of both and called them. I was so happy. The 4th day I drove 70 to this they told me they cannot do it the system is showing I need 1500 down payment and I need to drive 90 min the the other store that would not even talk to me to fix the issue. I thought ok I will call they will probably fix the issue first call told me an online purchase needs to be taken to other store to be recorded and wait til they are shipped to that store. When I asked to talk to customer loyalty he said I will transfer you and hang up here goes 30 min wait. By this time I gave up seeing everyone is saying the solution is that you leave us and figure it out on your own. So I said OK I will return these phones here and ask the online people to help me. The store said we will try, and after few minutes told me no it cannot be done my only option is to close the account. At the same time I wa on hold with customer loyalty or worry free returns for 40 min. After the return was done finally someone picked up the phone. When I explained my situation he said sorry it didn't work out. So this is the number one wireless company. There is no customer service no one will help you or care, is there a complaint department he said no I am the complaint department. I said at least make a note to the management that if your agent do not make percentage of customer they do not care to even talk to you. I mean how hard is it for the store to call the online to resolve the their mistake. They just say if I don't make few hundred off of this guy just send him to the next guy, or how hard is it to put managers that know how to resolve issues and ask the employees if you don't know how to help direct them to the right source and ask your supervisor who probably don't know because I asked and they did the same if it was online they would say go to the store if it was store they would say go to the online or other store. I hope this will at least help someone, because I do not think it will help Verizon.

Good call quality
Expensive, no customer service, make you feel like you are wasting their time if there is no commission to be made of you.
No

Terrible Customer Service NYC

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Average: 2 (1 vote)
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Average: 2 (1 vote)
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Converted our office over to a Verizon Business Digital Voice Account. The conversion was handled horribly by Verizon. Much of our clearly listed phone lines were not brought over form the old carrier. Each call to Verizon customer service could only contain one problem. Efforts to solve multiple problems in a single call (ticket) causing failures in the Verizon system requiring multiple call backs by me to clear the failed ticket before a new single issue ticket could be initiated. The resolution of each problem required no less than 8 calls to Verizon customer service, involving a new person with each call having no idea or interest other than reviewing the account in order to sell us additional services. All of the many Verizon customer service people I have spoken with seem interest to help, but are not able to because Verizon has blocked them from doing anything beyond setting up new cell service. I strongly recommend considering all other options before going with Verizon for anything other than a single private cell phone. My cell phone is not with them, but they do seem interested in

Service is not using copper lines.
Verizon Tech's can only be 'group' contacted by email from the Verizon customer service phone team. Customers cannot communicate with Verizon tech's nor are we able to communicate with the same customer service person on multiple calls concerning the same trouble ticket. Verizon has created a system with zero accountability and the service reflects a lack of responsibility.
No

Not That Good

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Average: 2 (1 vote)
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Average: 2 (1 vote)
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Average: 4 (1 vote)
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Average: 2 (1 vote)
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Average: 1 (1 vote)
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Average: 2 (1 vote)

We switched 9 facilities from ATT to Verizon about a year ago. We run everything from restaurants to golf courses to fitness centers. We also run a very busy municipal building. We have been very disappointed. Overall, call quality is poor. Two of our facilities have broken calls constantly. We have tried EVERYTHING to solve the issues. The phones lose their 911 addressing info a lot which renders them useless. This necessitates a call to support. The WiFi option is a good feature. The administration portal is abysmal. I mean it is horrible. The *611 help is excellent. Make sure you have a rock solid internet connection. I mean ROCK solid. This system does not like any little Internet hiccup.

Low operating cost compared to ATT. Like WiFi desk phones. Good *611 support people.
Broken calls. Bad cordless phones. Horrible web portal. Requires very solid Internet connection. E911 addressing drops a lot.
No

worst Business voip Srvice

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Average: 2 (1 vote)
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I have restaurant change my service from landline to business digital voice. its the 4th day technician come & try to set up could not able to do it . They have shut all my phone lines. Every time call them different answer. Yealink phones they use technician don't even know how setup. they said they are not trained on this .Think twice before change to their business digital.

none
The way their service & training
No

BAD CUSTOMER SERVICE

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i have had my two bussiness phones with verizon forever i always pay my bill long before due days before due date i have never been late !!! one day my phones are shut off my building is a secured property with alarms & hold up i find out verizon shut my service off so i have to call in to schedual new service lines.. 4 hours later i had figured out on my own what happened call in to verizon to get my phone service turned back on,,,call customer service they say its my fault for not schedualing new service lines this is how verizon treats there paying customers this is bad ,,bad bussiess bad ,,bad service,,

0
they do not care about customers and customer service sucks
No

Pages

Verizon Business VoIP

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1990Year Founded
10%Recommend
57User Reviews

Overall Rating

2.15
2.63
47%
38%
52%
36%
52%

Service Locations

    Plan Info
    Plan Name Verizon Fios
    Plan Summary -
    Key Features -
    Notes - This Plan is available in the following countries :
  • United States
  • Canada

    		•
    Plan Pricing & Services1
    Regular Price -
    Promo Price N/A
    Price Disclaimer Per month. Plus taxes, fees and equipment charges.
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 Yes 
    	
    
		
			
    
				Toll Free
			
    
		    
		
			
    
				Setup
				$0.00
			
    
			
    
				Monthly
				$0.00 /mo.
			
    
			
    
				Included Min.
				N/A
			
    
			
    
				Add'l Min. Cost
				$0.00 /min.
			
    
		    
	
    
		
    
		
			
    
				Faxing
			
    
		    
		
			
    
				Setup
				N/A
			
    
			
    
				Monthly
				Included
			
    
			
    
				Included Pages
				N/A
			
    
			
    
				Add'l Pages Cost
				N/A
			
    
		    
	
    




	
    
		
			
    
				Plan Minutes
			
    
		    
		
			
    
				Local Min.
				Included
			
    
			
    
				Add'l Local Min. Cost
				N/A
			
    

			
    
				Long Distance
				-
			
    
			
    
				Incl. Long Distance Min.
				N/A
			
    
			
    
				Add'l Long Distance Min. Cost
				N/A
    Plan Features3
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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