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Verizon Reviews

Verizon, America’s largest wireless provider, is moving over to ‘landlines’ and VoIP technology. Verizon offers a variety of plans, for business phone systems and home phone users. There’s usually a discount if you add Verizon home phone service to your wireless plan.

Verizon bases its business phone service a little different that most other VoIP business providers. Instead of providing unlimited or virtually unlimited calling for a monthly fee, they build the structure around annual volume commitments. Based on your service term or volume commitment, Verizon can offer discounts or special deals. Because this is the case, Verizon’s business service is most appropriately geared toward call centers and other businesses that have high-volume calling needs.

Verizon’s residential services are equally complex: they different services for local calls, long distance calls, and international calls. Please check their website for details and to see if service is available in your area.

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Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
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Verizon is confused w VOIP

user_review
4
Average: 4 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
2
Average: 2 (1 vote)

Poor staff training. They have no clue whether Verizon owns a landline service or a VOIP service. I got the runaround for months as we had VOIP for 5 years and needed to disconnect. We moved to a new home and it took us many months to finally find out who to call and cancel our service. Meanwhile the rude customer service and manager refused to give us any refunds even though we never used the phone because we were never given the right group to cancel service. Three customer reps sent us to Frontier! A true farce and I no longer want to do business with Verizon. I encourage you to do the same.

Reliable connection
Awful customer service and support!
No

Unreliable service

user_review
2
Average: 2 (1 vote)
2
Average: 2 (1 vote)
2
Average: 2 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

I own a mobile small engine repair service and rely on both service at my office and on my mobile phone. The office VOIP service is supposed to work over WIFI but the phone continuously drops service and will not reconnect to wifi even though it sees the network. I rely on this phone to connect with customers and it continuously has been a burden to deal with, sometimes the phone will not connect for a few minutes to a few days and is completely unreliable. Whenever I call customer service, they are unable to correct the problem. Basically they've told me that I should connect the phone directly to our internet router even though I'd have to move my desk to the room that the router is located in; something they said I wouldn't have to do when I signed up for the service. I went with Verizon because they specifically guaranteed me that the desk phone would work over wifi. Regarding the OneTalk app, it is also highly unreliable. Again as a mobile business I expect to get calls on my mobile phone through the app; again something that Verizon stated was the benefit of their business service. Unfortunately only about 50% of calls ever get through to my mobile phone. I'll get back to my office and have a voicemail on the desk phone but nothing on the OneTalk app. Verizon bills this a the best service out there but has been very disappointing.

When it works, it works well
Unreliable and can't count on it to work all the time
No

No Customer Service

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4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)

Tried to make online purchase after entering everything the contract would not load so chatted with several agent decided to delete everything and redo. After several attempt it went through. I was frustrated and forgot to choose color. At store realized and was told they cannot do anything it is an online purchase, came home called everyone had no one could look at my order since I was never asked to create username and password more than ten people did not know what to do they were sending me authorization code but could not use it, some said try to register your phone and I found it is locked now. Now they were all saying you have to go to the store to unlock so far all information was wrong. Next day decided to call on the way to the store 30 min away god lucky he know how to unlock the account. talked to several agent all saying you need to go to the store to change the phone. Since the store was not helpful at all I needed know exactly what to do before going there. Finally there was very nice lady she said who cared and said any authorized store should do the exchange when I pointed they they will not have the color for both phones she helped me find a store with several units of both and called them. I was so happy. The 4th day I drove 70 to this they told me they cannot do it the system is showing I need 1500 down payment and I need to drive 90 min the the other store that would not even talk to me to fix the issue. I thought ok I will call they will probably fix the issue first call told me an online purchase needs to be taken to other store to be recorded and wait til they are shipped to that store. When I asked to talk to customer loyalty he said I will transfer you and hang up here goes 30 min wait. By this time I gave up seeing everyone is saying the solution is that you leave us and figure it out on your own. So I said OK I will return these phones here and ask the online people to help me. The store said we will try, and after few minutes told me no it cannot be done my only option is to close the account. At the same time I wa on hold with customer loyalty or worry free returns for 40 min. After the return was done finally someone picked up the phone. When I explained my situation he said sorry it didn't work out. So this is the number one wireless company. There is no customer service no one will help you or care, is there a complaint department he said no I am the complaint department. I said at least make a note to the management that if your agent do not make percentage of customer they do not care to even talk to you. I mean how hard is it for the store to call the online to resolve the their mistake. They just say if I don't make few hundred off of this guy just send him to the next guy, or how hard is it to put managers that know how to resolve issues and ask the employees if you don't know how to help direct them to the right source and ask your supervisor who probably don't know because I asked and they did the same if it was online they would say go to the store if it was store they would say go to the online or other store. I hope this will at least help someone, because I do not think it will help Verizon.

Good call quality
Expensive, no customer service, make you feel like you are wasting their time if there is no commission to be made of you.
No

Terrible Customer Service NYC

user_review
2
Average: 2 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

Converted our office over to a Verizon Business Digital Voice Account. The conversion was handled horribly by Verizon. Much of our clearly listed phone lines were not brought over form the old carrier. Each call to Verizon customer service could only contain one problem. Efforts to solve multiple problems in a single call (ticket) causing failures in the Verizon system requiring multiple call backs by me to clear the failed ticket before a new single issue ticket could be initiated. The resolution of each problem required no less than 8 calls to Verizon customer service, involving a new person with each call having no idea or interest other than reviewing the account in order to sell us additional services. All of the many Verizon customer service people I have spoken with seem interest to help, but are not able to because Verizon has blocked them from doing anything beyond setting up new cell service. I strongly recommend considering all other options before going with Verizon for anything other than a single private cell phone. My cell phone is not with them, but they do seem interested in

Service is not using copper lines.
Verizon Tech's can only be 'group' contacted by email from the Verizon customer service phone team. Customers cannot communicate with Verizon tech's nor are we able to communicate with the same customer service person on multiple calls concerning the same trouble ticket. Verizon has created a system with zero accountability and the service reflects a lack of responsibility.
No

Not That Good

user_review
2
Average: 2 (1 vote)
2
Average: 2 (1 vote)
4
Average: 4 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)

We switched 9 facilities from ATT to Verizon about a year ago. We run everything from restaurants to golf courses to fitness centers. We also run a very busy municipal building. We have been very disappointed. Overall, call quality is poor. Two of our facilities have broken calls constantly. We have tried EVERYTHING to solve the issues. The phones lose their 911 addressing info a lot which renders them useless. This necessitates a call to support. The WiFi option is a good feature. The administration portal is abysmal. I mean it is horrible. The *611 help is excellent. Make sure you have a rock solid internet connection. I mean ROCK solid. This system does not like any little Internet hiccup.

Low operating cost compared to ATT. Like WiFi desk phones. Good *611 support people.
Broken calls. Bad cordless phones. Horrible web portal. Requires very solid Internet connection. E911 addressing drops a lot.
No

worst Business voip Srvice

user_review
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

I have restaurant change my service from landline to business digital voice. its the 4th day technician come & try to set up could not able to do it . They have shut all my phone lines. Every time call them different answer. Yealink phones they use technician don't even know how setup. they said they are not trained on this .Think twice before change to their business digital.

none
The way their service & training
No

BAD CUSTOMER SERVICE

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

i have had my two bussiness phones with verizon forever i always pay my bill long before due days before due date i have never been late !!! one day my phones are shut off my building is a secured property with alarms & hold up i find out verizon shut my service off so i have to call in to schedual new service lines.. 4 hours later i had figured out on my own what happened call in to verizon to get my phone service turned back on,,,call customer service they say its my fault for not schedualing new service lines this is how verizon treats there paying customers this is bad ,,bad bussiess bad ,,bad service,,

0
they do not care about customers and customer service sucks
No

Unreliable network - Verizon

user_review
2
Average: 2 (1 vote)
4
Average: 4 (1 vote)
2
Average: 2 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
2.2
Average: 2.2 (1 vote)

I had switched over to VoIP for my business to save money on my phone bills. I regret having switched as the network is unreliable, the quality is poor, and we're having to use our cell phones to call customers back as they can't hear you! It has been very frustrating for my staff who have had to call customer service numerous times (not a quick call either) with complaints of all or some phones being down, or the sound quality being poor.
I would not recommend any business to switch to this service!

Total cost is lower than the traditional land lines.
I regret having switched over to this VoIP service for my business. We have problems weekly with sound quality, phones being down, etc. For a business it is essential to have the phones working all the time and for the sound quality to be clear. It has been very frustrating as this is happening on a weekly basis. Customers can sometimes barely hear you and we're having to call back from our cell phones! There are times when some phones work and some don't! If I had not invested in these lousy Polycom phones, I would have definitely discontinued the service. It is not worth the frustrations!
No

a

user_review
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
2.4
Average: 2.4 (1 vote)

I have used verizon for 8 months and have tried 4 times working with their customer service to eliminate an echo that is heard by an incomming caller but it is still there. I have FiOS (Fiber Optic) so connection speed is certainly not an issue. I have also had unexplaied calls going to voicemail instead of to our phone or our voicemail (and yes I have the number of rings maxed out and our home answering machine set at 4). In addition, Verizon makes you dial your own area code to make local calls. I have not asked but am wondering if they will allow you to change the calling codes within the VOIP converter to eliminate this issue. I went with the service from Verizon thinking a large company would provide decent service but at this point I am going to use this site to identify a better provider.

Reliable, have never lost connection.
Echo, routing to voicemail not consistent, makes you dial your area code for local calls, expensive for bad quality
No

Voicewing Customer Service is POOR!!!!

user_review
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
3
Average: 3 (1 vote)
2.4
Average: 2.4 (1 vote)

I switched from Vonage to Voicewing because they offered more features at the time. Voicewing is fine as long as you do not need their help for anything! Avoid these guys unless you can do your own service.

Service works as expected with reliable connections.
Prepare to hold if you need any kind of customer service! Number porting takes two weeks and there are no updates.
No

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Verizon

1990Year Founded
11%Recommend
54User Reviews
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2.2335
2.69
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