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Verizon Reviews

Verizon, America’s largest wireless provider, is moving over to ‘landlines’ and VoIP technology. Verizon offers a variety of plans, for business phone systems and home phone users. There’s usually a discount if you add Verizon home phone service to your wireless plan.

Verizon bases its business phone service a little different that most other VoIP business providers. Instead of providing unlimited or virtually unlimited calling for a monthly fee, they build the structure around annual volume commitments. Based on your service term or volume commitment, Verizon can offer discounts or special deals. Because this is the case, Verizon’s business service is most appropriately geared toward call centers and other businesses that have high-volume calling needs.

Verizon’s residential services are equally complex: they different services for local calls, long distance calls, and international calls. Please check their website for details and to see if service is available in your area.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
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BAD CUSTOMER SERVICE

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1
Average: 1 (1 vote)
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Average: 1 (1 vote)
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i have had my two bussiness phones with verizon forever i always pay my bill long before due days before due date i have never been late !!! one day my phones are shut off my building is a secured property with alarms & hold up i find out verizon shut my service off so i have to call in to schedual new service lines.. 4 hours later i had figured out on my own what happened call in to verizon to get my phone service turned back on,,,call customer service they say its my fault for not schedualing new service lines this is how verizon treats there paying customers this is bad ,,bad bussiess bad ,,bad service,,

0
they do not care about customers and customer service sucks
No

Unreliable network - Verizon

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2
Average: 2 (1 vote)
4
Average: 4 (1 vote)
2
Average: 2 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
2.2
Average: 2.2 (1 vote)

I had switched over to VoIP for my business to save money on my phone bills. I regret having switched as the network is unreliable, the quality is poor, and we're having to use our cell phones to call customers back as they can't hear you! It has been very frustrating for my staff who have had to call customer service numerous times (not a quick call either) with complaints of all or some phones being down, or the sound quality being poor.
I would not recommend any business to switch to this service!

Total cost is lower than the traditional land lines.
I regret having switched over to this VoIP service for my business. We have problems weekly with sound quality, phones being down, etc. For a business it is essential to have the phones working all the time and for the sound quality to be clear. It has been very frustrating as this is happening on a weekly basis. Customers can sometimes barely hear you and we're having to call back from our cell phones! There are times when some phones work and some don't! If I had not invested in these lousy Polycom phones, I would have definitely discontinued the service. It is not worth the frustrations!
No

a

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2
Average: 2 (1 vote)
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Average: 1 (1 vote)
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Average: 2 (1 vote)
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Average: 4 (1 vote)
3
Average: 3 (1 vote)
2.4
Average: 2.4 (1 vote)

I have used verizon for 8 months and have tried 4 times working with their customer service to eliminate an echo that is heard by an incomming caller but it is still there. I have FiOS (Fiber Optic) so connection speed is certainly not an issue. I have also had unexplaied calls going to voicemail instead of to our phone or our voicemail (and yes I have the number of rings maxed out and our home answering machine set at 4). In addition, Verizon makes you dial your own area code to make local calls. I have not asked but am wondering if they will allow you to change the calling codes within the VOIP converter to eliminate this issue. I went with the service from Verizon thinking a large company would provide decent service but at this point I am going to use this site to identify a better provider.

Reliable, have never lost connection.
Echo, routing to voicemail not consistent, makes you dial your area code for local calls, expensive for bad quality
No

Voicewing Customer Service is POOR!!!!

user_review
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
3
Average: 3 (1 vote)
2.4
Average: 2.4 (1 vote)

I switched from Vonage to Voicewing because they offered more features at the time. Voicewing is fine as long as you do not need their help for anything! Avoid these guys unless you can do your own service.

Service works as expected with reliable connections.
Prepare to hold if you need any kind of customer service! Number porting takes two weeks and there are no updates.
No

Customer Service

user_review
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
2.6
Average: 2.6 (1 vote)

Voicewing CS is virtually non-existent.
After the port of 1 number of a multi-line service plan it quit working after 5 days. At least 8 calls have been made to CS to resolve this problem. Spent hours on the line with them and finally got a Trouble Ticket generated; to quickly have it closed. After another call I found out that they said that they tried to contact me but were unable, so they "closed" the ticket. So after a week of calling, the problem has not been resolved.

Tech Support/Customer support is virtually non-existent
No

Too bad it didn't work

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1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
2.8
Average: 2.8 (1 vote)

It was easy to sign up and they sent the equipment and established my account without any problems. Unfortunately, their tech support was not able to get the phone adapter to work with my ISP (Verizon FIOS). Canceled service since they could not get it to work.

Good customer service. Fast response.
Poor technical support. They were polite but unable to resolve problems.
No

Account temporarily suspended

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3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
2.8
Average: 2.8 (1 vote)

I've only used the Voicewing service for a few weeks and on three occasions I've tried to call out, only to be told that my account had been temporarily suspended. To get it back I had to 1) confirm my service address (either through the account manager or by phone) and 2) power-cycle the phone adapter. Real obvious, eh? The very least they could do is put a label with these instructions right on the phone adapter so you'll know what to do. Because this sort of thing can happen, according to the customer support people, if your system goes offline for more than three hours, like if there is a power outage. Which it never did, but that's a whole other problem. I couldn't seem to get through to them how offensive, not to mention inconvenient, it is to be told that your account is suspended when you haven't done anything wrong. The rationale was that I "might have moved" so they have to re-confirm an address that has already been confirmed. Excuse me? If I moved I think I would know it. I am perfectly capable of changing my service address manually. I don't need to be cut off every time I unplug the unit.
Also, I have never been able to get the online help feature to work for me. And I never got any response when I used the online feature to report problems.
The customer service people I talked to were pretty nice, all things considered, but they are dealing with a seriously flawed product and don't seem to be able to do anything about it.

The unit arrived and service was set up pretty quickly, with no interruption in service. Account manager is pretty good
Account can be suspended for no good reason, online help doesn't work for me, no response to email
No

AVOID THEM like the FLU

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1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
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Average: 1 (1 vote)
1
Average: 1 (1 vote)
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Average: 1 (1 vote)
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Average: 1 (1 vote)

WORST company ever! They are NOT VERIZON. They are a low budget company that bid to use the Verizon name. There is NO customer service. It took 5 days for them to restore my account when it was suspended because of a brief modem power failer. NO one works on weekend. The phone was good for 5 days. The after 5 minutes your call breaks down. the conversion has echos, and your voice drops to the point where you cannot be heard.They charged me up front and never refunded my money. It took 4 weeks to receive my phone adapter. Another 2 weeks to get my old number. After 2 weeks of crap service, I tried to switch back to my olde Verizon land line. Voicewing (verizon VIOP) would NOT release the number for 2 weeks, pushing past the 30 refund termination deadline. Further proof VoiceWing is NOT Verizon. They are a spererate entity, and only paid to use the Verizon logo.

NONE
EVERYTHING IMAGINABLE
No

a

user_review
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
2.8
Average: 2.8 (1 vote)

Customer service is one of the worst. When I lost my Internet for 2 days, my Verizon Voip service did not recover for over a week. Tech support is not in the US. They insisted on making me trying the same old things over and refused to relay my problem to the next support level. I finally got someone nice enough to do that after over a week. Basically, you are at their mercy. I will cancel it as soon as my one year contract is up.

Good call quality, good features set
Terrible customer service. Cross your fingers that you don't have interruptions on your internet connection.
No

Frustrating customer service

user_review
2
Average: 2 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
3
Average: 3 (1 vote)
2.2
Average: 2.2 (1 vote)

After an initially smooth experience getting set up, I encountered problems and "customer service" should be relabeled as "non-service" -- have had an issue they haven't even called or e-mailed back in spite of daily calls for the past two weeks. I have never experienced anything this bad in my 57 years of life. I cannot recommend Voicewing to anyone.

No

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Verizon

1990Year Founded
12%Recommend
48User Reviews
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Overall Rating

2.346
2.77
48%
38%
55%
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