• Zenica JoyNov 15, 2017
    software integration icon on laptop, smartphone, and tablet

    Are you the type of person who wants to get more out of your business phone system? Then you’re in luck because you can easily gain an advantage with the efficiency and productivity benefits from using software or application integration.

  • Ion MaeAug 18, 2017
    collab9 unified communications solution on mobile tablet desktop devices

    More and more businesses are upgrading their communications systems by using Unified Communications as a Service (UCaaS)--and the benefits of utilizing collaboration and communication applications on an IP network are helping businesses work smarter and faster. However, like any other business investment, moving from a legacy system to a UCaaS solution is a major endeavor. Not only will the switch affect how your teams communicate, it will also have a significant impact on operations in the long-term.

  • Ion MaeJun 29, 2017
    blueface UC platform

    Today’s modern teams and enterprises have more ways than ever to communicate—email, phone call, instant messaging, business SMS, and audio and video conferencing—the list goes on. And establishing effective, real-time communication and collaboration is now much easier thanks to various Unified Communications (UC) platforms that integrate a number of communications channels in a single solution. With UC, businesses can not only streamline operations and boost employee productivity, they can also increase revenue and enhance customer relationships thanks to effective communication.

  • Ion MaeMay 20, 2017
    cloud-based communications

    As enterprises throughout the globe quickly realize the advantages of switching to cloud-based communications, service providers are subsequently being presented with numerous growth opportunities by tapping into the cloud services market. However, transitioning to a cloud business model and carving a name in the industry does not come without its challenges.

  • Ion MaeMay 18, 2017
    fuze contact center solution with incontact

    With today’s consumers becoming increasingly connected and in turn expect the best and most from brands they trust, businesses need to understand that the customer experience is now the next competitive battleground. The better the overall customer experience is, the higher the chances a business has of attracting and retaining clients.  In fact, a study by customer intelligence firm Walker reveals that by 2020, the customer experience will overtake price and product as the key brand differentiator.

  • Ion MaeApr 11, 2017
    BroadSoft Hub dashboard user interface

    Today’s workers have access to a wider range of information more than ever before -- and that is thanks to a number of communication and information technology breakthroughs that allow businesses to connect and collaborate. However, this increased access to data and the proliferation of cloud business applications can cause a bit of a headache for businesses. While these technologies offer convenience to users, they can also lead to information overload, which may lower productivity and heighten confusion in the workplace.

  • Ion MaeMar 06, 2017
    masergy addresses rise of UCaaS in business communications

    Unified Communications as a Service, also known as UCaaS, is a service model where a provider delivers a range of communication and collaboration services over an IP network. Adopting UCaaS over legacy communication solutions is good business sense for many enterprises due to the added applications and business productivity benefits the solution brings. However, despite its popularity, many companies struggle to make the switch to UCaaS due to the seemingly endless options available on the market today.

  • Ion MaeFeb 15, 2017
    Amazon Chime

    It’s official: Amazon Web Services (AWS), a subsidiary of Amazon.com (NASDAQ: AMZN), has stepped into the Unified Communications (UC) ring with its new offering, the Amazon Chime. The launch followed months of speculation that the cloud computing giant was preparing to make its presence felt in the cloud communications arena alongside competitors like Cisco WebEx, Google Hangouts, and Microsoft Skype for Business, as well as pure-play Unified Communications-as-a-Service (UCaaS) providers like RingCentral, 8x8, and Fuze.

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