The 10 Best Aircall Alternatives
Aircall has been a notable player in the call center software market, offering a cloud-based phone system designed for modern businesses. Its features include call routing, interactive voice response (IVR), automatic call distribution (ACD), and real-time analytics. However, every business has unique needs, and while Aircall might be the perfect fit for some, others might be on the lookout for alternatives.
This article aims to provide a comprehensive overview of some of the top alternatives to Aircall Call Center Systems. We'll delve into their key features, pricing structures, and strengths, to help you make an informed decision about the best solution for your business.
1. RingCentral Office
Key Features: RingCentral Office offers features like call forwarding, call recording, call screening, and video conferencing. It also offers integrations with many CRM and help desk solutions.
Pricing: Starts at $19.99 per user/month.
Strengths: Its integration capabilities are robust, and it offers an all-in-one communication platform including video, message, and phone communication.
2. 8x8 X Series
Key Features:The X Series provides voice calls, team messaging, video conferencing, and contact center functionality. It offers integration with numerous CRM tools.
Pricing: Pricing starts at $12 per user/month.
Strengths: It provides unified communications across various channels, and its scalability makes it ideal for businesses of all sizes.
3. Nextiva
Key Features: Nextiva includes voice and video conferencing, team messaging, and customer engagement tools. It also provides advanced features like voice analytics.
Pricing: Starts at $19.95 per user/month.
Strengths: It's known for its reliability and high-quality customer service. It also offers a complete suite of tools for unified communication and customer relationship management.
4. Vonage Business Communications
Key Features: Vonage provides voice, messaging, video, and data solutions. It also offers a wide range of integrations.
Pricing: Starts at $19.99 per user/month.
Strengths: Vonage has robust mobile capabilities, making it great for remote teams. Its API platform also allows for customization and integrations.
5. Dialpad
Key Features: Dialpad offers voice calling, video conferencing, and call center functionality. It includes voice recognition and real-time transcription.
Pricing: Starts at $15 per user/month.
Strengths: Dialpad's AI capabilities are a key strength, enhancing call quality and offering real-time coaching for call center agents.
6. Grasshopper
Key Features: Grasshopper is designed for small businesses, providing call handling features like forwarding, transfer, and custom greetings. It also offers voicemail transcription.
Pricing: Starts at $26 per month.
Strengths: Grasshopper is an affordable option that’s easy to use, making it ideal for small businesses and startups.
7. Five9
Key Features: Five9 is a cloud contact center solution offering omnichannel routing, workforce optimization, reporting, and CRM integrations.
Pricing: Custom pricing.
Strengths: Five9 is known for its advanced call center features and broad CRM integration capabilities.
8. Mitel MiCloud Connect
Key Features: MiCloud Connect offers voice, video, and messaging services. It provides a range of advanced features like automated attendants and mobility features.
Pricing: Custom pricing.
Strengths: Its unified communication features and easy-to-use interface are key strengths.
9. Talkdesk
Key Features: Talkdesk offers call recording, live chat, real-time reporting, and CRM integrations. It also provides an AI assistant for customer self-service.
Pricing: Custom pricing.
Strengths: Talkdesk's ease of use and AI capabilities are major strengths. It's known for its good voice quality and scalability
10. Twilio Flex
Key Features: Twilio Flex is a programmable cloud contact center platform that offers voice, video, messaging, and even IoT connectivity. It also includes features like workforce optimization and advanced analytics.
Pricing: Starts at $1 per active user/hour.
Strengths: Twilio Flex offers a high degree of customization, making it suitable for businesses with specific or complex needs. It is known for its scalability and robust developer-friendly tools.
Factors to Consider in Choosing an Aircall Alternative:
Choosing an Aircall alternative involves considering a variety of factors to ensure the platform you select aligns with your business needs. Here are some key factors to consider:
Features and Functionality
Different VoIP solutions offer varying features. Some provide basic call handling capabilities, while others include advanced features like AI-powered assistance, call analytics, and more. Assess your business needs and select a platform that provides the necessary features. For instance, if your team often collaborates, look for a solution that includes team messaging and video conferencing.
Pricing
Pricing is a crucial factor. Many providers offer tiered pricing plans based on the features provided. Consider not only your budget but also whether the features offered at each pricing level meet your needs. Some solutions may appear cheaper but might lack crucial features that you'll end up paying extra for.
Integration Capabilities
Look for a solution that integrates seamlessly with the other tools and software your business uses. Integrations with CRM, email, help desk software, and other business tools can significantly improve workflow efficiency.
Scalability
Choose a platform that can grow with your business. As your business expands, your call handling needs will likely increase, and you may require more advanced features. The platform should be able to scale up (or down) as needed.
User Experience
The platform should be user-friendly and easy to navigate, reducing the learning curve for your team. Check if the provider offers a trial period to test and get a feel of the platform before committing.
Quality of Service
Check the service quality the provider offers, including voice quality, call handling features, and downtime. Read reviews and testimonials to learn about the experiences of other users.
Customer Support
Efficient customer support is crucial. Check if the provider offers 24/7 support, the platforms through which support is available (email, chat, phone), and the average response and resolution times.
Security and Compliance
The provider should offer robust security measures to protect your data. If your business is subject to regulations like HIPAA or GDPR, ensure the provider complies with these.
Remember, there's no one-size-fits-all solution. The best alternative to Aircall depends on your specific business needs and circumstances. It's a good idea to take advantage of free trials or demo versions, if available, to test out different platforms before making your final decision.
Conclusion
Choosing the right call center software can significantly impact your business's efficiency and customer satisfaction. While Aircall offers a robust set of features, it might not be the best fit for every business. Depending on your business's specific needs, one of the alternatives mentioned above – RingCentral, Nextiva, Dialpad, Talkdesk, Freshcaller, or 8x8 – might be a better fit.
Remember, the best software for your business is one that aligns with your unique requirements and budget. By understanding the features, pricing, and strengths of each of these alternatives, you can make an informed decision that helps your business thrive.
