Unified Communications

  • Ion MaeMay 25, 2017
    Revolabs unified communications audio solution

    As today’s workforce becomes increasingly mobile and distributed, organizations need access to the right tools and equipment that let them enable consistent and effective communications and collaboration across their teams. Crystal clear audio quality is especially important to ensure business conversations, regardless of the environment in which they occur, are understandable and meaningful.

  • Ion MaeMay 23, 2017
    mitel business communications

    Toshiba’s decision to close its Telecommunication Systems Division (TSD) and exit the North American business telecom equipment market earlier this year caught many of its customers, resellers, and dealers by surprise. Toshiba TSD was in business since 1975, and has always been considered by many as an innovator in the telecommunications industry, offering a wide range of telephone system products and other business solutions. But as the telecom industry has slowly shifted in the past decades from on-premise towards the cloud, Toshiba seemingly failed to keep up.

  • Ion MaeMay 18, 2017
    fuze contact center solution with incontact

    With today’s consumers becoming increasingly connected and in turn expect the best and most from brands they trust, businesses need to understand that the customer experience is now the next competitive battleground. The better the overall customer experience is, the higher the chances a business has of attracting and retaining clients.  In fact, a study by customer intelligence firm Walker reveals that by 2020, the customer experience will overtake price and product as the key brand differentiator.

  • Ion MaeApr 24, 2017
    voss solutions unified communications

    Business communications are rapidly becoming more mobile and more integrated to include all channels and devices, allowing works to stay connected and collaborative from any location and at any time. This is all thanks to the growth and popularity of Unified Communications (UC). But businesses sometimes think that managing UC can be a complex and costly process, especially because most UC environments typically involve multi-vendor technologies.

  • Ion MaeApr 19, 2017
    counterpath bria x lite user interface on computer

    Companies are always searching for new ways to enhance their business or enterprise communications in order to take their company performance and customer service to the next level. In recent years, Unified Communications (UC) and collaboration tools have rapidly grown and become more popular options because they offer companies a successful means of cutting costs and centralizing communication channels.

  • Ion MaeApr 06, 2017
    chat bot

    As Unified Communications (UC) continues to transform how today's businesses communicate and operate, many service providers are also seeking to integrate other types of technologies into their UC solutions to improve their offerings. Interest in Artificial Intelligence (AI) and BOT technology, in particular, is growing rapidly as service providers find more ways to deliver UC to their customers in a more efficient manner.