VoIP Provider

  • Ion MaeAug 18, 2017
    collab9 unified communications solution on mobile tablet desktop devices

    More and more businesses are upgrading their communications systems by using Unified Communications as a Service (UCaaS)--and the benefits of utilizing collaboration and communication applications on an IP network are helping businesses work smarter and faster. However, like any other business investment, moving from a legacy system to a UCaaS solution is a major endeavor. Not only will the switch affect how your teams communicate, it will also have a significant impact on operations in the long-term.

  • Ion MaeAug 17, 2017
    counterpath bria mobile user interface on smartphone devices

    Telecommuting is not an entirely new concept. It has been a part of the employment landscape as early as the 80's for companies like IBM, but it is only recently that this type of work arrangement enjoyed a meteoric rise. Thanks to the internet and various advances in communication technology, more and more people are treating work as no longer a place, but an activity. As this trend continues to grow, though, businesses need to make sure that their workers are equipped with the right tools to enable better communication and collaboration to maximize the benefits of telecommuting.

  • Ion MaeAug 15, 2017
    single sign on use case for Dialpad and G suite

    Nowhere is change more evident in the world of business than in the communications field. Gone are the days when businesses simply relied on their landline phones and email to stay in touch with employees, clients, and customers. Today, enterprises have access to a plethora of communication tools and technologies that let them communicate and collaborate in an instant--regardless of their location or the device they use.

  • Ion MaeAug 10, 2017
    connecting users over cloud network

    Voice over Internet Protocol (VoIP) technology has improved by leaps and bounds, so much so that most businesses--from small businesses to larger enterprises--are replacing and upgrading their legacy phone systems with new-age VoIP and cloud-based communication solutions. This is because, unlike traditional phone systems that include only basic calling features and little flexibility, VoIP systems feature greater capabilities and carry uptime and reliability that suits the need of modern businesses to be connected at all times.

  • Ion MaeAug 10, 2017
    PGi GlobalMeet for Skype

    Modern enterprises today are heavily investing in newer and more advanced communication technologies to bring their teams together and enhance collaboration and overall productivity. Unified Communications, in particular, is gaining widespread popularity as it integrates various enterprise communication services, including voice, audio, web, and video conferencing, instant messaging, presence information, and mobility features in one platform.

  • Ion MaeAug 07, 2017
    Amazon Chime Delivered by Level3

    Digital transformation is no longer just a buzzword--it has become imperative for enterprises who desire to stay relevant and profitable in the market. Organizations are leveraging digital technologies (particularly cloud-based communications and collaboration services) to enhance customer experiences, boost business operations, and support the changing needs of a more mobile and more global workforce. Upgrading a company's communications infrastructure and achieving successful digital transformation, however, can be a complex task without the right tools and the right partners.

  • Ion MaeJul 27, 2017
    Arkadin Vision

    Agility has never been more important for organizations, especially given the changing landscape of business communications and available communication channels. Adapting to the ever-changing communications space and efficiently managing costs while monitoring customer behavior are all must-haves in order to stay competitive. But all too often, rigid and complex business processes and communication silos can reduce a company’s agility; and therefore, affect their competitiveness.

  • Ion MaeJul 25, 2017
    8x8 contact center user interface on multiple devices

    The old adage that says “a business is only as good as its people” is important to remember, especially for organizations running contact centers. Highly skilled, knowledgeable, and motivated contact center agents will definitely help a company succeed, especially given that the customer experience has become a key differentiator in today's competitive market.

  • Ion MaeJul 20, 2017
    VoIP for business

    Poor call quality was considered a major deterrent and hindered the rise and adoption of business Voice over Internet Protocol (VoIP) technology early on in business communications. The infrastructure and the technology in these infancy stages of VoIP had not yet been fully developed, and inevitably caused early VoIP phone systems to suffer from delays, dropped calls, noise, and echoes--issues that were (no doubt) bad for business.

  • Ion MaeJul 19, 2017
    nureva span visual collaboration solution use case

    Sticky notes, index cards, markers, and flip chart papers: these are some of the most common traditional tools that teams use when getting ideas off the ground, solving a problem, or discussing projects. While these materials have helped countless teams achieve their goals, in today’s digital age most (if not all) organizations need access to better, faster tools and technologies that can enable them to effectively collaborate and work creatively together.

  • Ion MaeJul 18, 2017
    agents on contact center computers

    With the customer experience quickly overtaking price and products as a key brand differentiator, companies are paying closer attention to their customer service programs, and in particular both the level and quality of service delivered by their contact centers. To maintain a high standard of service, many companies use a number of performance metrics such as calls offered, calls handled, duration, and average queue length. And although these details are helpful, they often offer limited customer insight.

  • Ion MaeJul 10, 2017
    employee typing and coding on laptop computer

    Twilio, the leading cloud-based Communications Platform as a Service (CPaaS) platform for developers, continues to reinvent business communications with its two new offerings: Twilio Proxy and Twilio Functions. Announced at Twilio’s biannual SIGNAL conference, a developer conference for communications, Twilio Proxy and Twilio Functions are two key components of the company’s broader suite of services designed to enable developers to make building multi-channel communications faster and much easier.


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