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  • Ion MaeOct 13, 2017
    office worker dialing phone system

    This Week in Telecom is a bi-weekly news round-up on VoipReview.org that aims to give our readers a fast and easy way to catch up on the latest news and top stories that are trending in the voice and telecommunications space. Check in each and every Friday to find out more about stories you may have missed in regards to new companies, mergers, trends, and other telecom advancements.

    Here are the top news stories you might have missed this week:

  • Ion MaeOct 09, 2017
    Avaya Equinox Meetings Online laptop tablet interfaces

    A common adage is that a picture is worth a thousand words. But when it comes to business, video could be worth a whole lot more. Organizations of all sizes are discovering the tremendous benefits of using video in the workplace--from removing distance barriers to enabling efficient collaboration among teams.

  • Ion MaeSep 26, 2017
    contact center headset on laptop computer keyboard

    Understanding and engaging customers these days require more than just resolving a one-time problem or responding to their feedback. To truly connect with customers and stay competitive, contact centers need to provide real-time, personalized customer interactions. And one of the keys to achieving this is by integrating a robust Customer Relationship Management (CRM) solution with a contact center platform.

  • Zenica JoySep 25, 2017
    small and medium sized business cloud contact center option

    Excellent service quality makes for happy, loyal customers, who in turn can help spread the word about your company and product or service. But with today’s customers demanding different types of customer service through various channels (phone, chat, email, etc.), meeting customers’ expectations can be difficult.

  • Ion MaeSep 22, 2017
    bluejeans product lineup on mobile desktop and laptop

    Video conferencing is a highly attractive tool for companies of all sizes and industries because it affords businesses the ability to bring people and teams together for collaboration and conversation regardless of location. In the past, traditional video conferencing solutions (often referenced as legacy systems) were notoriously expensive and complicated to use, proving to be more of a luxury than a necessity for most businesses.

  • Ion MaeSep 15, 2017
    digital transformation

    Digital transformation has evolved from just another business buzzword to a top strategic priority of every enterprise that wants to succeed and to survive in the competitive digital age. In its simplest terms, digital transformation refers to the change that occurs within an organization that is closely associated with the use of and application of digital technologies such as the cloud communications, Internet of Things (IoT), mobile technologies, and artificial intelligence (AI), all of which are aimed to improve business value.

  • Ion MaeSep 14, 2017
    genesys purecloud product desktop laptop mobile tablet views

    Customer expectations are rapidly changing due to the easy access to real-time information from any device, anywhere. In today’s fast-paced and increasingly shifting marketplace, competing in the market based on product or price alone is not enough to entice customers. What matters most--and what builds or breaks a brand’s appeal--is the customer experience. Even though the focus on the customer has been the forefront of every business, it is a continuously shifting environment that is stimulated by new technologies and new marketing ploys.   

  • Ion MaeAug 22, 2017
    onsip desktop app for windows and macOS

    For today’s increasingly connected employees, work is no longer a place but is instead a fully-immersive activity. The adoption of cloud communication technologies, mobile devices, software, applications, and social media has removed the boundaries set by traditional workplaces and has instead enabled organizations and their teams to achieve greater flexibility as to how, when, and where they work.

  • Ion MaeAug 22, 2017
    LoopUp meeting solution

    Conference calls have become an essential part of the digital workplace. When everyone can’t be in the same room to facilitate a discussion or participate in a collaborative effort, meeting through a virtual channel is a good alternative to help bring team members, clients, and customers together. Unfortunately, some employees consider conference calls as boring and less than productive, especially when participants have unclear agendas and repetitive questions.

  • Ion MaeAug 21, 2017
    bolste inc collaboration application on mobile tablet and laptop devices

    In today's modern business world, there are applications for everything. From email to voice calls to file sharing and even collaboration, applications are helping employees get work done smarter and faster. The explosion of mobile technologies has enabled businesses to go beyond the limited functionality of traditional landline telephones and tap into a range of apps that improve performance and productivity across all business departments. But, this exponential app growth has also given birth to another dilemma: app overload.

  • Ion MaeAug 18, 2017
    collab9 unified communications solution on mobile tablet desktop devices

    More and more businesses are upgrading their communications systems by using Unified Communications as a Service (UCaaS)--and the benefits of utilizing collaboration and communication applications on an IP network are helping businesses work smarter and faster. However, like any other business investment, moving from a legacy system to a UCaaS solution is a major endeavor. Not only will the switch affect how your teams communicate, it will also have a significant impact on operations in the long-term.

  • Ion MaeAug 17, 2017
    counterpath bria mobile user interface on smartphone devices

    Telecommuting is not an entirely new concept. It has been a part of the employment landscape as early as the 80's for companies like IBM, but it is only recently that this type of work arrangement enjoyed a meteoric rise. Thanks to the internet and various advances in communication technology, more and more people are treating work as no longer a place, but an activity. As this trend continues to grow, though, businesses need to make sure that their workers are equipped with the right tools to enable better communication and collaboration to maximize the benefits of telecommuting.


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office worker dialing phone system
This Week in Telecom: October 13th

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