Business VoIP

NetFortris, Inc., a trusted provider of secure, cloud-based communication solutions, announced that it has acquired Texas-based provider of Unified Communications as a Service (UCaaS) software, Fonality.

The advent of new technology and web-based work applications has vastly changed the workplace. It has made it possible for workers to telecommute, work from virtual offices, and access a myriad of business tools designed to make work easier from any location or device. However, using too many business tools for communication, collaboration, and productivity can also be counterproductive to users due to the number of tools available and a lack of integration across platforms.

Restaurants and dining establishments have unique communication needs. Aside from having to deal with a high volume of customers calls regarding orders, inquires, and even complaints, they also have to ensure efficient communications among staff members at the same time. Traditional telephone systems usually cannot handle such demands, leaving customers frustrated and seeking service from competitors. Fortunately, leading providers today now offer communication solutions specifically designed to help solve the communication challenges of restaurants. One such provider is Unified Office.

Unified Communications as a Service, also known as UCaaS, is a service model where a provider delivers a range of communication and collaboration services over an IP network. Adopting UCaaS over legacy communication solutions is good business sense for many enterprises due to the added applications and business productivity benefits the solution brings. However, despite its popularity, many companies struggle to make the switch to UCaaS due to the seemingly endless options available on the market today.

For many businesses, cost and included features are major factors to consider when choosing a cloud communications system. But while these elements are important, there is another equally vital factor that companies must consider when switching to a cloud-based phone solution: usability. It is important to factor in how user-friendly and usable a cloud communication system is so that your business can reap the benefits without struggling with a large learning curve. But usability is so much more than this.