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VoIP Blog

Christine Canencia Aug 01, 2023
1
8 Benefits of Cloud-based VoIP for Remote Work
In recent years, the way we work has undergone a significant transformation, with remote work becoming more prevalent and even the preferred mode of operation for many businesses... Read More
Christine Canencia Jul 21, 2023
0
The Future of VoIP: Emerging Technologies to Watch
Voice over Internet Protocol (VoIP) has revolutionized communication by enabling voice and multimedia transmission via the internet. With a host of benefits such as cost savings,... Read More
Christine Canencia Jul 20, 2023
0
Best Practices for Implementing AI in Contact Centers
The modern contact center is a dynamic environment that seeks to leverage innovative technologies to improve customer service delivery. Artificial Intelligence (AI) is one such... Read More
Christine Canencia Jul 18, 2023
0
How Does Outbound IVR Work?
Interactive Voice Response (IVR) has become an integral part of modern customer service, telemarketing, and mass communication strategies. While many of us are familiar with... Read More
Christine Canencia Jul 18, 2023
0
What Are IVR Payments?
Interactive Voice Response (IVR) payments represent the forefront of phone-based, touch-tone technology, and they're changing the way businesses handle transactions. Despite the... Read More
Christine Canencia Jul 01, 2023
1
Best Cold-Calling Software
Choosing the right cold-calling software can be a game-changer for businesses, transforming the lead generation process, increasing sales, and enhancing overall productivity. It... Read More
Christine Canencia Jul 01, 2023
1
Best VoIP Features
In recent years, Voice over Internet Protocol (VoIP) technology has revolutionized the way we communicate. This internet-based telephony system has become increasingly popular due... Read More
Christine Canencia Jun 23, 2023
0
What is First Call Resolution (FCR)?
First Call Resolution (FCR) is a performance metric and a core principle in customer service management. Its aim is to resolve a customer's problem or query in the initial contact... Read More
Christine Canencia Jun 23, 2023
0
VoIP (Voice over Internet Protocol) conferencing is a technology that allows individuals to conduct voice and video conferences over the internet. In today’s increasingly digital... Read More
Christine Canencia Jun 02, 2023
12
How AI Impacts Contact Center Operations
In today's digital age, Artificial Intelligence (AI) is playing an increasingly significant role in various industries, including contact centers. With its ability to automate... Read More

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Most Recent Blog Posts

8 Benefits of Cloud-based VoIP for Remote Work
8 Benefits of Cloud-based VoIP for Remote Work

In recent years, the way we work has undergone a significant transformation, with remote work becoming more prevalent and even the preferred mode of operation for many businesses. The rise of cloud-...

Aug 01, 2023
The Future of VoIP: Emerging Technologies to Watch
The Future of VoIP: Emerging Technologies to Watch

Voice over Internet Protocol (VoIP) has revolutionized communication by enabling voice and multimedia transmission via the internet. With a host of benefits such as cost savings, increased...

Jul 21, 2023