Business VoIP

Leading cloud communications providers know that the needs of today's enterprises extend beyond basic voice services. In order to stay competitive and to be able to engage workers and clients, enterprises need access to various communication tools and business applications that can help enhance worker productivity and customer satisfaction. One critical tool many businesses require is a secure and reliable file management solution, like SecuriSync by Intermedia.

Cloud-based contact center solutions are becoming increasingly attractive options for companies that are seeking to drive operational efficiency. Apart from the financial benefits (such as lower startup costs and minimal capital investment), contact center managers and business leaders also find it highly appealing because they no longer have to buy, set up, maintain, or upgrade contact center hardware and software when they choose a cloud solution.

2017 continues to be a year of expansion in the cloud communications space. More and more VoIP, UC, and contact center providers are growing their markets to include businesses of all sizes and of all industries. They are also deciding to expand globally as well. Most recently, trusted telecommunications systems provider ShoreTel (ShoreTel, Inc., NASDAQ: SHOR: $6.93) announced that they are bringing ShoreTel Connect™ CLOUD and ShoreTel Connect Contact Center for CLOUD solutions to the United Kingdom.

As one of the leading global providers of Voice over Internet Protocol (VoIP) and Unified Communications (UC) solutions for businesses of all sizes, 8x8 is all about helping small, midsized, and enterprise businesses achieve greater productivity and connectivity through seamless solutions. Regardless of industry or business size, 8x8 is trusted by many companies who seek to remove the limits of traditional phone systems and bring effective communications to organizations, loud and clear. But that’s not all that 8x8 offers.

Toll-free phone numbers are a valuable marketing and customer service tool for many businesses. They make companies more accessible to customers regardless of location as it lets callers reach a business without incurring any long distance charges. A toll-free number also enhances a brand’s image by making the company appear more established and credible.

But as various communication channels (such as social media and instant messaging) increase in popularity and make it much faster for customers to reach out to a brand, many business owners wonder: do I need a toll-free number?