Axvoice Reviews

Axvoice, an Internet phone service provider founded in 2005, offers low-rate domestic and international calling plans for both residential and business customers. There are no contracts necessary to sign up with Axvoice service, and your money is protected with a money back guarantee. Plus, Axvoice plans come with 30+ free calling features in addition to 24/7 customer support. Getting customer support with Axvoice is as easy as using the green "Live Help" button on their website for immediate service. Furthermore, their services are plug and play, getting you up and running as soon as possible.

 

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.

Editorial Review

Axvoice delivers affordable VoIP phone solutions to residential customers in the US and Canada. With three relatively inexpensive home phone plans to choose from, customers that move to Axvoice can take advantage of slashed telephone bills while enjoying advanced calling features.

Affordable Residential Plans

Axvoice offers three of the most economical residential VoIP plans: Home Phone Service USA/Canada (starts at $8.25/month for a yearly plan), the US/Canada 200 (starts at 5.99/month for a yearly plan plus low per minute calling rates), and Pay As You Go plan (starts at $4.99/month plus low per minute calling rates). All three plans include over 30+ calling features, online account management, and VoIP equipment.

Free Equipment and Hassle-free Setup

All of Axvoice’s home phone plans include a free VoIP device. The device is designed for plug and play installation, which means it works right out of the box and gets your service up and running in minutes. Axvoice also offers BYOD (where applicable) to help you save on your bill.

Write your own review

Great International Dialing Package!

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Average: 4 (1 vote)
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Great International Dialing Package! I wanted to use their service as I own an import-export business and I am usually making calls all over the world. I was looking for something that I could use on the go as well as use in my office. Then in one of the forums I saw a reference to axvoice and when I visited their site, I found that it met my requirements. I could use it on a SIP software phone through my PC and configure it for use on my smartphone as well. All in all the unlimited international call package for $16.58 was well within my budget and I saved money on all the calls I made.
Outstanding features in this price
nothing so far.
Yes

Great service, mediocre support - Axvoice

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I have been using Axvoice for 3 years and the service has been flawless. No call issues of any kind and no issues sending and receiving faxes. Like others have said you have to keep an eye on the billing. I have an annual plan and they always switch me to the most expensive month to month when the year runs out. There is no phone support and the email support is very abrupt and like the website assumes you are a technical expert. It leaves you wondering if your issue will be resolved or not and they do not say how to perform what ever task you have asked about.
Very easy to set up and use Reliable Sending voice mails by email Low cost
Needs better and more sensitive tech support Website support is great for someone who already knows how it all works but makes you an idiot if you don't.
Yes

Good service and excellent support - Axvoice

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I am pretty happy with the call quality of Axvoice and the different packages they offer their customers with. I was pretty excited to hear about the 8 dollars unlimited local calls package and when I received the installation hardware, I got it up straightaway. I also had very good experience with customer support. With a billing issue, I contacted their customer support agent once and got it resolved immediately.
Yes

Happy Customer - Axvoice

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Stating the obvious, I am simply fed-up of all these marketing calls. I heard good reviews about Axvoice and I was more than happy when I found out they had a Blacklist feature as well. Now any number that I do not wish to receive a call from, I add it to my Blacklist and that is the end of it. A happy customer with a happy review.
Blacklist feature is excellent
Yes

Easy porting and amazing voice quality - Axvoice

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Axvoice has been a great experience for me so far. Being a housewife, I do not have much to do other than call my parents. My bills were rocketing sky high, until I got axvoice. I was able to keep my existing number through their porting facility. I have an 8 dollar package and it works fine for me.
Yes

Axvoice has no customer service and is much more expensive than they say

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Average: 3 (1 vote)
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They charge you an exorbitant amount for shipping in the beginning and then want you to pay for return shipping when you cancel service.<br /> Charge for porting a number over $15<br /> Horrible customer service if you have issues. You get one sentence answers and have to email multiple times.<br /> After paying for the first year they automatically change you to a monthly price of 16.74 which is extremely high for the features and quality<br /> They only support one phone connection<br /> When you cancel they charge $40 and hold on to that money until you return the device within 10 days. They shouldn't hold that money interest free during the shipping time. It should be charged to the card they already have after the shipping period if the device isn't returned. Now I not only have to wait for it to arrive but also wait for them to process the refund.<br /> Horrible company! Get a magicjack or basic talk and save yourself the money and hassles.
Easy to setup unless you have to wait on them to port over a phone number
They charge you an exorbitant amount for shipping in the beginning and then want you to pay for return shipping when you cancel service. Charge for porting a number over Horrible customer service if you have issues. After paying for the first year they automatically change you to a monthly price of 16.74 which is extremely high for the features and quality They only support one phone connection When you cancel they charge $40 and hold on to that money until you return the device within 10 days
No

My main problem solved - Axvoice

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Average: 5 (1 vote)
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I have a house to run and can certainly not afford extraordinary expenses. With kids at home and my wife’s overwhelming social interactions, my home phone bill was way way above average. Hearing about the Axvoice unlimited package was a perfect catch for me and I had to get this package immediately. 4 months down the line and I am satisfied and impressed with this product as much as I can be.
Yes

I like their Block Blacklist numbers feature - Axvoice

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Average: 5 (1 vote)
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4.8
Average: 4.8 (1 vote)
Anybody living in States would be pretty familiar with bugging over the phone by marketers. Day-in day-out you receive so many calls by people convincing you to buy one product or the other. You keep landline and they take your number out of directory or somewhere else I don’t know. But it’s horrible as hell. I found out about Axvoice Voip service and got it for my usage. This service is pretty easy to set-up. It is not an all expensive and my favorite part is that I get to block all the unwanted numbers that really piss me off. I like their sound quality and price packages a lot as they help easy a lot off my pocket.
The block blackList feature is a blessing
Yes

Bills under control - Axvoice

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Expensive bills were a little bit too much for me to cope with along with taking care of my kids. I am a working mom and there is a lot on my head all the time. My kids fight a lot when they are home after school and I come home from office pretty late. I receive a number of calls from my kids complaining about their fights while I am at work. Work stress combined with kids fighting combined with high call charges was something I was unable to handle. Recommended by a friend, I came across Axvoice and its low pricing. The unlimited calls facility with a pretty modest price package was a sigh of relief for me. I can’t tell you how relax I felt after seeing my first month’s bill from Axvoice. Their service quality is pretty good too and the pricing is simply phenomenal.
Cost effective
None so far
Yes

A good experience overall - Axvoice

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Average: 5 (1 vote)
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4.8
Average: 4.8 (1 vote)
The unlimited calls facility is one big plus for me. My mother is old and she does not go out much. Her favorite past time is chatting with her family and friends over the phone. With so many calls all day long, our phone bill exceeded $100 every month. Getting Axvoice helped me save a big load of money every month. Added to that, the call quality was pretty exciting. We have been used to a landline call quality for some time and Axvoice was equally good. I have had a pretty good experience with Axvoice.
The price and call quality is too good
None yet
Yes

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Axvoice

New York City , NY
United States
2005Year Founded
70%Recommend
40User Reviews
Get Quote

Overall Rating

4.06
4.18
83%
79%
85%
72%
83%

Service Locations

  • United States
  • Canada
  • Mexico

The Skinny

Axvoice has a number of offerings available to both residential and business customers. Their Residential plans give you free incoming and outgoing calls to U.S. and Canada for as low as $8.25 a month. They also offer Business plans for as low as $14.99 a month, and International plans for as low as $16.58 a month.

Axvoice VoIP service works in your home by connecting your current home phone to the router with an adapter. Axvoice will supply a VoIP phone adapter with service for the cost of shipping ($19.99). Alternately, Axvoice supports Bring Your Own Device, so you can supply your own adapter if you have already purchased one.

The Rub

Axvoice provides four of the most economical residential calling plans available in VoIP service: Home Phone Service USA/Canada, US/Canada 200, and Pay As You Go. The plans are set up to accommodate your specific household's calling needs and are priced accordingly. Over 30 calling features are included on every plan for every customer at no extra cost. These features include call management features like alternate caller ID, simultaneous ring, 3-way call, call waiting, and more. The only feature that changes throughout the three residential calling tiers is call forwarding (1.5 cents/minute with Pay As You Go, 200 included minutes with US/Canada 200 and 1.5 cents per minute thereafter, and free with Home Phone Service USA/Canada).

With their residential international plans, users get free unlimited inbound and outbound calls to the US and Canada plus calls to more than 45 countries(see full list of countries on Axvoice's site) with the Residential International plan, and 60 countries with the Residential International Plus plan. These international plans include domestic calling as well to keep your monthly bill straightforward and clear.

With an Axvoice plan, you can also keep your current phone number in addition to free hardware and activation.

Bottom Line

With an Axvoice residential plan, you get affordable rates and access to helpful outbound and inbound call features (emergency 911 is charged at $1.50 for the first month). The best deal for your money is to pay a year up front with Axvoice's Home Phone Service USA/Canada plan and lock yourself in to only $8.25 a month for quality service. If not, the other two residential plans offer promo prices you should take advantage of. Axvoice also helps you save by providing a free one-time activation fee, free BYOD activation, and no hardware cost. Pay only shipping and provisioning in addition to any applicable taxes.

Although you will end up paying extra for Virtual Numbers and Toll Free Numbers through Axvoice, the monthly price is still within budget.

Our Two Cents

For unlimited local and long distance residential calling, Axvoice has a number of flexible plans that are plug-and-play install, meaning you'll be up and running on your new residential VoIP phone plan in minutes. Their basic residential Home Phone Service USA/Canada plan offers three different payment options, letting you opt for an up-front payment, post-pay option, or month-to-month payment. This plan also includes free outgoing and inbound calls. However, if you are more comfortable with only paying for what you use, Axvoice gives you the option to choose a Pay As You Go plan, which has a low per-minute rate for outbound calls, but still have free inbound calling, all with no contract.

While Axvoice charges for shipping and a first month E911 fee, they also provide you with free equipment, a free activation fee, and free BYOD activation.

Plan Info
Plan Name Axvoice Residential Home Phone Service USA/Canada
Plan Summary For home phone service, Axvoice offers this cost friendly plan for unlimited calls to the U.S. and Canada. You'll also get access to 30+ calling features, online account management, free equipment, and more!
Key Features
  • Unlim Calls US & Canada
  • 30+ Calling Features
  • Free Activation
  • Free Equipment
Notes $8.25/month for service entails signing up for Axvoice's $99/year blow out deal. Add a virtual number for $3.99/month. See provider's site for full feature listing. E911 fee of $1.50 for first month.
Plan Pricing & Services1
Regular Price $8.25
Promo Price $6.25
Price Disclaimer $6.25/mo. 1-year prepay equals $75.00/year
Setup Fees Free
Activation Fees Free
Number Porting Fee $15.00
BYOD Yes
Termination Fee Free
Unlimited Minutes Yes
Toll Free3 No
Faxing No
Plan Pricing Tiers2
Month to Month
(per user)
  • 1-year postpay : $10.99 / mo.
Annual Contract Paid Monthly
(per user)
  • No contract : $14.99 / mo.
Annual Contract Prepay
(per user)
  • 1-year prepay : $6.25 / mo.
Toll Free
Setup $0.00
Monthly $5.99 /mo.
Included Min. N/A
Add'l Min. Cost $0.05 /min.
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min. Included
Add'l Local Min. Cost N/A
Long Distance Unlimited
Incl. Long Distance Min. N/A
Add'l Long Distance Min. Cost N/A
Plan Features3
Admin Dashboard/Portal Yes
Anonymous Call Rejection Yes
Auto Attendant No
Barge No
Business SMS No
Busy Lamp Field No
Call Analytics No
Call Announce No
Call Continuity Yes
Call Forwarding Yes
Call Forwarding - Advanced No
Call Hold No
Call Logs/Reports Yes
Call Me Now No
Call Monitoring No
Call Notifications No
Call Park No
Call Pass No
Call Queuing No
Call Recording No
Call Return No
Call Routing No
Call Screening No
Call Transfer No
Call Waiting Yes
Caller ID Yes
Caller ID - Dynamic No
Caller ID Block Yes
Caller ID Control Yes
Click-to-call Me No
Click-to-dial No
Conference Bridge No
Conference Calling No
Custom Greetings Yes
Custom Tagging No
Desktop Integration Client No
Dial-by-Name Directory No
Directory Assistance (411) Yes
Do Not Disturb Yes
E911 Yes
Fax to Email No
Find Me/Follow Me Yes
Group Paging No
HD Video Conferencing No
HD Voice No
Hunt Groups No
Interactive Voice Response No
Local Number Portability No
Mobile App No
Mobile/Desktop Sync No
Music on Hold Yes
Redial No
Ring Groups No
Selective Call Acceptance Yes
Selective Call Rejection Yes
Shared Call Appearance No
Simultaneous Ring Yes
Softphone Yes
Speed Dial No
Switchboard Software No
Telephone Numbers (DIDs) No
Third Party Softphones No
Unified Inbox No
User Portal Yes
Video Conferencing No
Virtual Extensions No
Virtual Fax No
Visual Voicemail No
Voicemail Yes
Voicemail to Email Yes
Voicemail Transcription No
Whisper No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
Plan Info
Plan Name Axvoice Residential Home Phone Service US/Canada 200
Plan Summary With an allotted number of minutes and additional calling for only $0.015/min, the US/Canada 200 plan is convenient for users that don't spend too much time on the phone. You also get free incoming calls, 30+calling features, and more.
Key Features
  • 200 Included Minutes
  • Free Incoming Calls
  • 30+ Features
  • Free Equipment
Notes Pay only $5.99/month with Axvoice's yearly promotion. Otherwise, plan is $9.99/month. See provider's site for full feature listing. E911 fee of $1.50 for first month.
Plan Pricing & Services1
Regular Price $9.99
Promo Price $5.99
Price Disclaimer 5.99/mo. is the yearly promotion price
Setup Fees Free
Activation Fees Free
Number Porting Fee $15.00
BYOD Yes
Termination Fee Free
Unlimited Minutes No
Toll Free3 No
Faxing No
Plan Pricing Tiers2
Annual Contract Paid Monthly
(per user)
  • No contract : $9.99/mo.
Annual Contract Prepay
(per user)
  • 1-year postpay : $5.99/mo.
Toll Free
Setup $0.00
Monthly $5.99 /mo.
Included Min. N/A
Add'l Min. Cost $0.05 /min.
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min. 200
Add'l Local Min. Cost $0.020
Long Distance
Incl. Long Distance Min. N/A
Add'l Long Distance Min. Cost $0.015
Plan Features3
Admin Dashboard/Portal Yes
Anonymous Call Rejection Yes
Auto Attendant No
Barge No
Business SMS No
Busy Lamp Field No
Call Analytics No
Call Announce No
Call Continuity Yes
Call Forwarding Yes
Call Forwarding - Advanced No
Call Hold No
Call Logs/Reports Yes
Call Me Now No
Call Monitoring No
Call Notifications No
Call Park No
Call Pass No
Call Queuing No
Call Recording No
Call Return No
Call Routing No
Call Screening No
Call Transfer No
Call Waiting Yes
Caller ID Yes
Caller ID - Dynamic No
Caller ID Block Yes
Caller ID Control Yes
Click-to-call Me No
Click-to-dial No
Conference Bridge No
Conference Calling No
Custom Greetings Yes
Custom Tagging No
Desktop Integration Client No
Dial-by-Name Directory No
Directory Assistance (411) Yes
Do Not Disturb Yes
E911 Yes
Fax to Email No
Find Me/Follow Me Yes
Group Paging No
HD Video Conferencing No
HD Voice No
Hunt Groups No
Interactive Voice Response No
Local Number Portability No
Mobile App No
Mobile/Desktop Sync No
Music on Hold Yes
Redial No
Ring Groups No
Selective Call Acceptance Yes
Selective Call Rejection Yes
Shared Call Appearance No
Simultaneous Ring Yes
Softphone Yes
Speed Dial No
Switchboard Software No
Telephone Numbers (DIDs) No
Third Party Softphones No
Unified Inbox No
User Portal Yes
Video Conferencing No
Virtual Extensions No
Virtual Fax No
Visual Voicemail No
Voicemail Yes
Voicemail to Email Yes
Voicemail Transcription No
Whisper No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
Plan Info
Plan Name Axvoice Residential Home Phone Pay As You Go
Plan Summary For residential customers who only want to pay for what they use, the Pay As You Go option is perfect. Incoming calls are free, and outgoing calls are charged at $0.015/min. Plus you get 30+ calling features, too.
Key Features
  • Low Rates
  • 30+ Features
  • Free Equipment
  • Affordable
Notes E911 fee of $1.50 for first month.
Plan Pricing & Services1
Regular Price $4.99
Promo Price N/A
Price Disclaimer N/A
Setup Fees Free
Activation Fees Free
Number Porting Fee $15.00
BYOD Yes
Termination Fee Free
Unlimited Minutes No
Toll Free3 No
Faxing No
Plan Pricing Tiers2
Annual Contract Paid Monthly
(per user)
  • No contract : $4.99 / mo.
Toll Free
Setup $0.00
Monthly $5.99 /mo.
Included Min. N/A
Add'l Min. Cost $0.05 /min.
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min. Included
Add'l Local Min. Cost $0.020
Long Distance
Incl. Long Distance Min. N/A
Add'l Long Distance Min. Cost $0.015
Plan Features3
Admin Dashboard/Portal Yes
Anonymous Call Rejection Yes
Auto Attendant No
Barge No
Business SMS No
Busy Lamp Field No
Call Analytics No
Call Announce No
Call Continuity Yes
Call Forwarding Yes
Call Forwarding - Advanced No
Call Hold No
Call Logs/Reports Yes
Call Me Now No
Call Monitoring No
Call Notifications No
Call Park No
Call Pass No
Call Queuing No
Call Recording No
Call Return No
Call Routing No
Call Screening No
Call Transfer No
Call Waiting Yes
Caller ID Yes
Caller ID - Dynamic No
Caller ID Block Yes
Caller ID Control Yes
Click-to-call Me No
Click-to-dial No
Conference Bridge No
Conference Calling No
Custom Greetings Yes
Custom Tagging No
Desktop Integration Client No
Dial-by-Name Directory No
Directory Assistance (411) Yes
Do Not Disturb Yes
E911 Yes
Fax to Email No
Find Me/Follow Me Yes
Group Paging No
HD Video Conferencing No
HD Voice No
Hunt Groups No
Interactive Voice Response No
Local Number Portability No
Mobile App No
Mobile/Desktop Sync No
Music on Hold Yes
Redial No
Ring Groups No
Selective Call Acceptance Yes
Selective Call Rejection Yes
Shared Call Appearance No
Simultaneous Ring Yes
Softphone Yes
Speed Dial No
Switchboard Software No
Telephone Numbers (DIDs) No
Third Party Softphones No
Unified Inbox No
User Portal Yes
Video Conferencing No
Virtual Extensions No
Virtual Fax No
Visual Voicemail No
Voicemail Yes
Voicemail to Email Yes
Voicemail Transcription No
Whisper No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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