Axvoice Reviews

Axvoice is a VoIP service provider that offers low-rate domestic and international calling plans for residential and business customers. There are no contracts necessary to sign up with Axvoice service, and customers can safely try their service with a money back guarantee. Plus, Axvoice plans come with 30+ free calling features in addition to 24/7 customer support. And getting customer support with Axvoice is as easy as using the green "Live Help" button on their website for immediate service. Furthermore, their services are plug and play, ensuring your phone system is up and running as soon as possible. 

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.

Editorial Review

Axvoice delivers affordable VoIP phone solutions to residential customers in the US and Canada. With three relatively inexpensive home phone plans to choose from, customers that move to Axvoice can take advantage of slashed telephone bills while enjoying advanced calling features.

Affordable Residential Plans

Axvoice offers three of the most economical residential VoIP plans: Home Phone Service USA/Canada (starts at $8.25/month for a yearly plan), the US/Canada 200 (starts at 5.99/month for a yearly plan plus low per minute calling rates), and Pay As You Go plan (starts at $4.99/month plus low per minute calling rates). All three plans include over 30+ calling features, online account management, and VoIP equipment.

Free Equipment and Hassle-free Setup

All of Axvoice’s home phone plans include a free VoIP device. The device is designed for plug and play installation, which means it works right out of the box and gets your service up and running in minutes. Axvoice also offers BYOD (where applicable) to help you save on your bill.

Write your own review

I hardly miss calls anymore!

user_review
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)

There are different call forwarding features that allow me to redirect
unanswered calls to other numbers. In fact, if the ISP is down, I still get
calls on my cell phone. Totally happy with how much this voip provider cares
for its clients.

Very valuable voip service
They don’t have their own softphone app
Yes

You’re good!

user_review
5
Average: 5 (1 vote)
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)

Affordable VoIP. Probably the only one in the US that’s this cheap. Comes
with decent features and very good voice quality.

Affordable, good customer support
Automatic subscription renewal
Yes

Quite Good - AxVoice

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3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)

I SO needed a VoIP phone to talk to my boyfriend who has been in Florida from
a year while we live in San Francisco. I needed something very, very cheap to
set up with unlimited calls. We both got Axvoice and now we can make lots of
calls to each other. Maybe they need to get a few dollars deal for those who
just want to make unlimited Axvoice to Axvoice calls because I don’t care
what else comes with my subscription.

It’s very cheap when compared with other VoIP providers that I came across.
Too many features; it’s like you are paying for something that you may never use.
Yes

Satisfied!! - AxVoice

user_review
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)

I am the kind of person who always goes first for the isle that says
“Sale” because I like to SAVE. That’s how my life is and I am not
ashamed of it. I love to save and that’s why I got Axvoice for my office.
It was much cheaper than other VoIP providers, like really cheap. But this
voip has turned out to be very satisfactory; better than my expectation. The
voice quality is spot on and there are lots of features.

Affordable; lots of calling features; Voice quality is amazing
No support over call
Yes

Impressive Voice Quality, Customer Service Could Be Better

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

It’s been 4 years since I am using Axvoice and I am very satisfied with its
consistently good voice quality. My clients are very important to me and I
think it’s just horrible that your call breaks or distorts when you are
dealing with a major client. My clientele is limited but they are big players
so I would have easily switched to another VoIP right away if this wasn’t
up to the mark; but Axvoice has always been a reliable VOIP service. This
review is for all those years of excellent service that they have provided
me.

Very impressive voice quality. Can’t get any better.
Customer Service could be better.
Yes

Beware of this company - Axvoice

user_review
5
Average: 5 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
5
Average: 5 (1 vote)
2
Average: 2 (1 vote)

As others have said there is no person to talk to nor will they provide their
names. I was with them for 5 years and starting last year they moved me to
their most expensive plan on my
contract renewal date. It took a few emails but they fixed it. This year they
just ignored my requests for adjustment. I moved to another provider and they
charged me $40 for my gateway. I have to return it at my expense. Then after
they have it for 2 days I have request to get a refund. These people are
sleazy and have no problem making unauthorized charges to your credit card.

Good, reliable service
Non existent customer service. When they do reply its in language only they can understand. Unauthorized credit card charges
No

No customer service, changed my plan to most expensive

user_review
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
2
Average: 2 (1 vote)
2
Average: 2 (1 vote)

Absolutely no customer service. If you have a problem, you have to email them
and the problem may or may not go away.
At the end of year, they changed my plan to most expensive one without any
notice. Then they waited 32 days to charge my credit card for previous month
$18. I tried to change to another, cheaper plan, but was unable. I canceled,
but had to pay another month because they informed me after second month
started. I switched to their competitor and hope to have better experience.
New company has 24/7 customer service and toll free number.

I cannot think of any. It works most of the time, but when it doesn't - no help is provided.
No customer service. Sneaky company that switches your plan to most expensive one and does not tell you.
Yes

Great International Dialing Package!

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Great International Dialing Package! I wanted to use their service as I own
an import-export business and I am usually making calls all over the world. I
was looking for something that I could use on the go as well as use in my
office. Then in one of the forums I saw a reference to axvoice and when I
visited their site, I found that it met my requirements. I could use it on a
SIP software phone through my PC and configure it for use on my smartphone as
well. All in all the unlimited international call package for $16.58 was well
within my budget and I saved money on all the calls I made.

Outstanding features in this price
nothing so far.
Yes

Great service, mediocre support - Axvoice

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
2
Average: 2 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I have been using Axvoice for 3 years and the service has been flawless. No call issues of any kind and no issues sending and receiving faxes. Like others have said you have to keep an eye on the billing. I have an annual plan and they always switch me to the most expensive month to month when the year runs out. There is no phone support and the email support is very abrupt and like the website assumes you are a technical expert. It leaves you wondering if your issue will be resolved or not and they do not say how to perform what ever task you have asked about.

Very easy to set up and use Reliable Sending voice mails by email Low cost
Needs better and more sensitive tech support Website support is great for someone who already knows how it all works but makes you an idiot if you don't.
Yes

Good service and excellent support - Axvoice

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I am pretty happy with the call quality of Axvoice and the different packages they offer their customers with. I was pretty excited to hear about the 8 dollars unlimited local calls package and when I received the installation hardware, I got it up straightaway. I also had very good experience with customer support. With a billing issue, I contacted their customer support agent once and got it resolved immediately.

Yes

Pages

Axvoice

New York City , NY
United States
2005Year Founded
72%Recommend
47User Reviews
Get Quote

Overall Rating

3.987
4.02
82%
79%
83%
69%
80%

Service Locations

  • United States
  • Canada
VoIP app

The Skinny

Axvoice has a number of offerings available to both residential and business customers. Their Residential plans give you free incoming and outgoing calls to U.S. and Canada for as low as $8.25 a month. They also offer Business plans for as low as $14.99 a month, and International plans for as low as $16.58 a month.

Axvoice VoIP service works in your home by connecting your current home phone to the router with an adapter. Axvoice will supply a VoIP phone adapter with service for the cost of shipping ($19.99). Alternately, Axvoice supports Bring Your Own Device, so you can supply your own adapter if you have already purchased one.

the rub

The Rub

Axvoice provides four of the most economical residential calling plans available in VoIP service: Home Phone Service USA/Canada, US/Canada 200, and Pay As You Go. The plans are set up to accommodate your specific household's calling needs and are priced accordingly. Over 30 calling features are included on every plan for every customer at no extra cost. These features include call management features like alternate caller ID, simultaneous ring, 3-way call, call waiting, and more. The only feature that changes throughout the three residential calling tiers is call forwarding (1.5 cents/minute with Pay As You Go, 200 included minutes with US/Canada 200 and 1.5 cents per minute thereafter, and free with Home Phone Service USA/Canada).

With their residential international plans, users get free unlimited inbound and outbound calls to the US and Canada plus calls to more than 45 countries(see full list of countries on Axvoice's site) with the Residential International plan, and 60 countries with the Residential International Plus plan. These international plans include domestic calling as well to keep your monthly bill straightforward and clear.

With an Axvoice plan, you can also keep your current phone number in addition to free hardware and activation.

bottom line image

Bottom Line

With an Axvoice residential plan, you get affordable rates and access to helpful outbound and inbound call features (emergency 911 is charged at $1.50 for the first month). The best deal for your money is to pay a year up front with Axvoice's Home Phone Service USA/Canada plan and lock yourself in to only $8.25 a month for quality service. If not, the other two residential plans offer promo prices you should take advantage of. Axvoice also helps you save by providing a free one-time activation fee, free BYOD activation, and no hardware cost. Pay only shipping and provisioning in addition to any applicable taxes.

Although you will end up paying extra for Virtual Numbers and Toll Free Numbers through Axvoice, the monthly price is still within budget.

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Our Two Cents

For unlimited local and long distance residential calling, Axvoice has a number of flexible plans that are plug-and-play install, meaning you'll be up and running on your new residential VoIP phone plan in minutes. Their basic residential Home Phone Service USA/Canada plan offers three different payment options, letting you opt for an up-front payment, post-pay option, or month-to-month payment. This plan also includes free outgoing and inbound calls. However, if you are more comfortable with only paying for what you use, Axvoice gives you the option to choose a Pay As You Go plan, which has a low per-minute rate for outbound calls, but still have free inbound calling, all with no contract.

While Axvoice charges for shipping and a first month E911 fee, they also provide you with free equipment, a free activation fee, and free BYOD activation.

Plan Info
Plan Name Axvoice Residential Home Phone Service USA/Canada
Plan Summary For home phone service, Axvoice offers this cost friendly plan for unlimited calls to the U.S. and Canada. You'll also get access to 30+ calling features, online account management, free equipment, and more!
Key Features
  • Unlim Calls US & Canada
  • 30+ Calling Features
  • Free Activation
  • Free Equipment
Notes $8.25/month for service entails signing up for Axvoice's $99/year blow out deal. Add a virtual number for $3.99/month. See provider's site for full feature listing. E911 fee of $1.50 for first month. This Plan is available in the following countries :
  • United States
  • Canada
  • Mexico
  • Plan Pricing & Services1
    Regular Price $8.25
    Promo Price $6.25
    Price Disclaimer $6.25/mo. 1-year prepay equals $75.00/year
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee $15.00
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    Faxing No
    Plan Pricing Tiers2
    Annual Contract Paid Monthly
    (per user)
    • 1-year postpay : $10.99 / mo.
    Month to Month
    (per user)
    • No contract : $14.99 / mo.
    Annual Contract Prepay
    (per user)
    • 1-year prepay : $6.25 / mo.
    	
    Toll Free
    Setup N/A
    Monthly $5.99 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.05 /min.
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant No
    Barge No
    Business SMS No
    Busy Lamp Field No
    Call Analytics No
    Call Announce No
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced No
    Call Hold No
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications No
    Call Park No
    Call Pass No
    Call Queuing No
    Call Recording No
    Call Return No
    Call Routing No
    Call Screening No
    Call Transfer No
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic No
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me No
    Click-to-dial No
    Conference Bridge No
    Conference Calling No
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory No
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email No
    Find Me/Follow Me Yes
    Group Paging No
    HD Video Conferencing No
    HD Voice No
    Hunt Groups No
    Interactive Voice Response No
    Local Number Portability No
    Mobile App No
    Mobile/Desktop Sync No
    Music on Hold Yes
    Redial No
    Ring Groups No
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance No
    Simultaneous Ring Yes
    Softphone Yes
    Speed Dial No
    Switchboard Software No
    Telephone Numbers (DIDs) No
    Third Party Softphones No
    Unified Inbox No
    User Portal Yes
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail No
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Axvoice Residential Home Phone Service US/Canada 200
    Plan Summary With an allotted number of minutes and additional calling for only $0.015/min, the US/Canada 200 plan is convenient for users that don't spend too much time on the phone. You also get free incoming calls, 30+calling features, and more.
    Key Features
    • 200 Included Minutes
    • Free Incoming Calls
    • 30+ Features
    • Free Equipment
    Notes Pay only $5.99/month with Axvoice's yearly promotion. Otherwise, plan is $9.99/month. See provider's site for full feature listing. E911 fee of $1.50 for first month. This Plan is available in the following countries :
  • United States
  • Canada
  • Mexico
  • Plan Pricing & Services1
    Regular Price $9.99
    Promo Price $5.99
    Price Disclaimer 5.99/mo. is the yearly promotion price
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee $15.00
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes No
    Toll Free3 No
    Faxing No
    Plan Pricing Tiers2
    Month to Month
    (per user)
    • No contract : $9.99/mo.
    Annual Contract Prepay
    (per user)
    • 1-year postpay : $5.99/mo.
    	
    Toll Free
    Setup N/A
    Monthly $5.99 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.05 /min.
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. 200
    Add'l Local Min. Cost $0.020
    Long Distance
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost $0.015
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant No
    Barge No
    Business SMS No
    Busy Lamp Field No
    Call Analytics No
    Call Announce No
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced No
    Call Hold No
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications No
    Call Park No
    Call Pass No
    Call Queuing No
    Call Recording No
    Call Return No
    Call Routing No
    Call Screening No
    Call Transfer No
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic No
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me No
    Click-to-dial No
    Conference Bridge No
    Conference Calling No
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory No
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email No
    Find Me/Follow Me Yes
    Group Paging No
    HD Video Conferencing No
    HD Voice No
    Hunt Groups No
    Interactive Voice Response No
    Local Number Portability No
    Mobile App No
    Mobile/Desktop Sync No
    Music on Hold Yes
    Redial No
    Ring Groups No
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance No
    Simultaneous Ring Yes
    Softphone Yes
    Speed Dial No
    Switchboard Software No
    Telephone Numbers (DIDs) No
    Third Party Softphones No
    Unified Inbox No
    User Portal Yes
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail No
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Axvoice Residential Home Phone Pay As You Go
    Plan Summary For residential customers who only want to pay for what they use, the Pay As You Go option is perfect. Incoming calls are free, and outgoing calls are charged at $0.015/min. Plus you get 30+ calling features, too.
    Key Features
    • Low Rates
    • 30+ Features
    • Free Equipment
    • Affordable
    Notes E911 fee of $1.50 for first month. This Plan is available in the following countries :
  • United States
  • Canada
  • Mexico
  • Plan Pricing & Services1
    Regular Price $4.99
    Promo Price N/A
    Price Disclaimer N/A
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee $15.00
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes No
    Toll Free3 No
    Faxing No
    Plan Pricing Tiers2
    Month to Month
    (per user)
    • No contract : $4.99 / mo.
    	
    Toll Free
    Setup N/A
    Monthly $5.99 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.05 /min.
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost $0.020
    Long Distance
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost $0.015
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant No
    Barge No
    Business SMS No
    Busy Lamp Field No
    Call Analytics No
    Call Announce No
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced No
    Call Hold No
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications No
    Call Park No
    Call Pass No
    Call Queuing No
    Call Recording No
    Call Return No
    Call Routing No
    Call Screening No
    Call Transfer No
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic No
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me No
    Click-to-dial No
    Conference Bridge No
    Conference Calling No
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory No
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email No
    Find Me/Follow Me Yes
    Group Paging No
    HD Video Conferencing No
    HD Voice No
    Hunt Groups No
    Interactive Voice Response No
    Local Number Portability No
    Mobile App No
    Mobile/Desktop Sync No
    Music on Hold Yes
    Redial No
    Ring Groups No
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance No
    Simultaneous Ring Yes
    Softphone Yes
    Speed Dial No
    Switchboard Software No
    Telephone Numbers (DIDs) No
    Third Party Softphones No
    Unified Inbox No
    User Portal Yes
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail No
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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