Cloud Communications

  • Ion MaeFeb 21, 2018
    1 shares
    UCaaS concept

    The Unified Communications and Collaboration market is in the midst of a rapid transformation. With big players merging and new names coming to the forefront, plus with constant innovation and new solutions making their way onto the market, it’s safe to say that more can be expected from the industry this year.

  • Ion MaeJan 30, 2018
    0 shares
    voip telephone pad

    This Month in Telecom is a monthly news round-up on VoipReview.org that aims to give our readers a fast and easy way to catch up on the latest news and top stories that are trending in the voice and telecommunications space. Check in every month to find out more about stories you may have missed in regards to new companies, mergers, trends, and other telecom advancements.

    Let’s take a look at some of the biggest stories in telecom for the month of January.

  • Ion MaeDec 29, 2017
    2 shares
    voip business phone system

    This Month in Telecom is a monthly news round-up on VoipReview.org that aims to give our readers a fast and easy way to catch up on the latest news and top stories that are trending in the voice and telecommunications space. Check in every month to find out more about stories you may have missed in regards to new companies, mergers, trends, and other telecom advancements.

    Let’s take a look at some of the biggest stories in telecom for the month of December.

  • Ion MaeDec 20, 2017
    2 shares
    omnichannel contact center concept

    There was a time when Artificial Intelligence (AI) was merely a fantasy in the realm of science fiction. But through decades of rigorous academic research and innovation, AI is finally (and steadily) permeating our daily lives. From Siri and Alexa to Watson and Google Now, endless applications are utilizing the best in AI technology. But it’s not just limited to residential uses: businesses are finding many ways to take advantage of the functionalities of AI.

  • Ion MaeDec 14, 2017
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    contact center headset on top of laptop computer

    Call centers collect and generate a massive amount of data on a daily basis. Yet in most of these operations (and especially in legacy call centers), the data being tracked and analyzed has always been quantitative in nature: the number of calls received, call length, hold times, and resolution rates. But due to the increase in the focus on the customer experience, modern contact centers have come to a realization: while such details and numbers are helpful, they are no longer enough to measure (and ensure) the success of a contact center.

  • Ion MaeDec 13, 2017
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    unified communications concept with world map and globe

    2017 has been a big year for Unified Communications (UC). Over the past year, enterprises of all sizes and across all industries have come to realize the need to adopt robust UC solutions in order to gain greater agility and connectivity, and improve the customer experience. At the same time, players in the UC market have also been actively pursuing further growth opportunities and are focusing on innovations to gain a larger share of the market.

  • Ion MaeNov 30, 2017
    0 shares
    VoIP telephone and headset

    This Month in Telecom is a monthly news round-up on VoipReview.org that aims to give our readers a fast and easy way to catch up on the latest news and top stories that are trending in the voice and telecommunications space. Check in every month to find out more about stories you may have missed in regards to new companies, mergers, trends, and other telecom advancements.

    Let’s take a look at some of the biggest stories in telecom for the month of November.

  • Ion MaeNov 16, 2017
    0 shares
    remote workers video call on laptop

    With an ever-expanding array of available solutions and platforms for connecting teams, customers, clients, and key stakeholders, there has never been a more exciting time for business communications. From Unified Communications as a Service (UCaaS) to evolving cloud infrastructures and even to the access to real-time data, there are many new technological advances in place to help businesses and their associates collaborate regardless of platform, location, or time zone.

  • Ion MaeNov 01, 2017
    0 shares
    voip telephone system

    This Month in Telecom is a monthly news round-up on VoipReview.org that aims to give our readers a fast and easy way to catch up on the latest news and top stories that are trending in the voice and telecommunications space. Check in every month to find out more about stories you may have missed in regards to new companies, mergers, trends, and other telecom advancements.

    Let’s take a look at some biggest stories in telecom for the month of October.

  • Zenica JoyOct 27, 2017
    6 shares
    concept of devices in cloud network architecture

    The cloud as a whole has revolutionized the information technology landscape, giving IT teams and organizations a way to gain easy access to a vast amount of resources and real-time data. Through cloud-based technologies, companies can respond quickly to opportunities, deploy a plethora of applications, and scale at will to meet ever-evolving customer needs or company growth. 

  • Ion MaeOct 13, 2017
    0 shares
    office worker dialing phone system

    This Week in Telecom is a bi-weekly news round-up on VoipReview.org that aims to give our readers a fast and easy way to catch up on the latest news and top stories that are trending in the voice and telecommunications space. Check in each and every Friday to find out more about stories you may have missed in regards to new companies, mergers, trends, and other telecom advancements.

    Here are the top news stories you might have missed this week:

  • Zenica JoyOct 04, 2017
    1 shares
    global connection cloud communication concept

    To stay competitive in today’s crowded business communications landscape, service providers need to tap into some of the world’s emerging cloud markets and thriving technology startup scene to fuel their expansion, win over new clients, and achieve sustainable growth. Leading cloud communications service provider Dialpad understands this, that is why they have been aggressively expanding their cloud footprint across different regions.

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