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Most Recent Blog Posts

AI in contact center concept
Q&A with Mitel: on AI in Contact Centers and Mitel’...

From voice-controlled assistants and self-driving cars, to industry-specific applications designed to manage and automate routine tasks, Artificial Intelligence (AI) is no doubt creeping into all...

Sep 22, 2018
man using smartphone and laptop
Q&A with Intermedia: On Evolving Work Behavior and...

To say that today's workplace is very different from what it used to be ten years ago is an understatement. The world of work has significantly evolved over the past decades, and continues to be...

Sep 19, 2018

Other Blog Posts

shadowed hacker using laptop computer
Scammers and VoIP: What you need to know about illegal...

The Milwaukee Journal Sentinel published an article this week in which they excoriated a spam operation that has been taking advantage of the local community in Milwaukee....

Nov 01, 2012
call analytics
How Businesses Benefit from VoIP Call Analytics

Call analytics is one of the hidden gems of a Voice over Internet Protocol (VoIP) phone solution. Whether you run a startup, supervise a team in a call center, or manage a large enterprise, VoIP call...

Sep 16, 2016