Cloud Communications

Digital transformation is no longer just a buzzword--it has become imperative for enterprises who desire to stay relevant and profitable in the market. Organizations are leveraging digital technologies (particularly cloud-based communications and collaboration services) to enhance customer experiences, boost business operations, and support the changing needs of a more mobile and more global workforce. Upgrading a company's communications infrastructure and achieving successful digital transformation, however, can be a complex task without the right tools and the right partners.

Sticky notes, index cards, markers, and flip chart papers: these are some of the most common traditional tools that teams use when getting ideas off the ground, solving a problem, or discussing projects. While these materials have helped countless teams achieve their goals, in today’s digital age most (if not all) organizations need access to better, faster tools and technologies that can enable them to effectively collaborate and work creatively together.

Numerous case studies and industry surveys highlight the importance of the customer experience in today’s increasingly connected digital world. The customer experience, which is defined as the customer’s perception of a brand as a result of his or her interaction with the company, has become a critical factor in increasing customer satisfaction, loyalty, and advocacy. There are plenty of ways businesses can ensure a positive customer experience, but perhaps one of the simplest is to make it easy for prospects and customers to contact you.

This Week in Telecom is a weekly news round-up on VoipReview.org that aims to give our readers a fast and easy way to catch up on the latest news and top stories that are trending in the voice and telecommunications space. Check in each and every Friday to find out more about companies, mergers, trends, and more.

Here’s what you may have missed this week:

Connecting and supporting workforces across multiple countries was once a complex, arduous, and expensive process. However, all of this has changed thanks to the advent of the cloud, which now helps businesses of all sizes drive their operations. Cloud-based communications and collaboration solutions enable businesses of all sizes with multiple locations to quickly, conveniently, and cost-effectively bring their teams together regardless of where they are working from.