The product worked ok, but we eventually had to switch because when we needed
help it was a nightmare.
Must of customer service can read their scripts in English but they can't
really work in it.
My account manager put me on a better plan that would save me money - it cost
Security protocols are absurd and sometimes different departments had
different answers to the same security question.
We had three fax lines and they were unable to recognize it was all one
And the real nightmare started when we tried to port our numbers to a new
provider. They kept refusing the port and refusing to connect us with
someone who would help. Meanwhile they disconnected one fax line and changed
the email delivery of incoming faxes and confirmations to me. This is a
small business, I am finance, HR and IT. I already get a load of emails
every day and now I spend half my time distributing other people's faxes.
With experience I have become very good at being forceful enough to get
almost any disinterested or in competent customer service rep to help me, but
with RingCentral it was a waste of effort. Brick Wall level incompetence on
the other side.
Run, do not walk, away from RingCentral.