Business VoIP
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New advances in technology have significantly changed every aspect of how businesses operate—including how teams meet and collaborate. In years prior, teams had to set up a meeting, reserve a room, and gather in a traditional conference room packed with the latest conferencing technology. But these days are a thing of the past. Today, many organizations are adopting new workflows and collaboration tools after realizing that great ideas and teamwork do not solely occur in traditional conference room settings.
Companies are always searching for new ways to enhance their business or enterprise communications in order to take their company performance and customer service to the next level. In recent years, Unified Communications (UC) and collaboration tools have rapidly grown and become more popular options because they offer companies a successful means of cutting costs and centralizing communication channels.
Consistent and excellent customer service is the lifeblood of any business. It helps to draw in new customers and generates return and referral business. That is why it is critical for businesses and their primary brand ambassadors — the agents in their contact center — to deliver an exceptional customer service experience each and every time.
Telecommuting and flexible work arrangements have become increasingly common for many of today's companies. In fact, a 2015 report from research firm Gallup revealed that telecommuting has climbed up to 37% when compared to the last decade. Part of the reason that telecommuting has significantly grown in recent years is due to the wide availability of advanced Voice over Internet Protocol (VoIP) and cloud communication technologies.
There are a number of factors that play into a company's decision to choose a business communication system. From price to flexibility to mobile options, a number of things must be considered. And one of these crucial components that businesses often overlook is failsafe or business continuity options. Although rare, emergency situations are a serious consideration and can be detrimental to your office communications. The fact of the matter is, emergencies and disasters can strike anywhere and anytime.
Effective, feature-rich, and high-performance communications systems are now more crucial than ever before for every size and type of business. Organizations need a system that does more than just help them make and receive calls; they also need a system that offers all the tools they need to maximize productivity and improve overall operations.
A leading innovator in cloud communications solutions for businesses, Voxox has enhanced its Cloud Phone virtual business phone service to include free outbound and inbound calls to Mexico, which will now be part of their standard bundled calling plans.
Voxox's Cloud Phone bundled subscription plans (which range from 1,000-5,000 monthly minutes to unlimited calling) previously included calling to the United States and Canada only. But now, outbound and inbound calls to Mexico have been added to the minutes pool of all Cloud Phone bundled plans -- all at no additional cost.
Today’s workers have access to a wider range of information more than ever before -- and that is thanks to a number of communication and information technology breakthroughs that allow businesses to connect and collaborate. However, this increased access to data and the proliferation of cloud business applications can cause a bit of a headache for businesses. While these technologies offer convenience to users, they can also lead to information overload, which may lower productivity and heighten confusion in the workplace.
In line with its mission to bring superior communications and experiences to businesses worldwide, Avaya, an industry-leading provider of business communications and customer engagement solutions, recently announced a partnership with ScanSource, an international distributor of specialty technology products and solutions.
Under the agreement, ScanSource will now become the first wholesale distributor for Avaya’s cloud solutions in the European Union, providing its reseller partners with cloud solutions based on Avaya’s Powered by IP Office.
Genesys, an industry-leading provider of omnichannel customer experience and contact center solutions, has finally unveiled its three new customer experience product offerings: PureEngage, PureConnect, and PureCloud.
As Unified Communications (UC) continues to transform how today's businesses communicate and operate, many service providers are also seeking to integrate other types of technologies into their UC solutions to improve their offerings. Interest in Artificial Intelligence (AI) and BOT technology, in particular, is growing rapidly as service providers find more ways to deliver UC to their customers in a more efficient manner.
On-premise solutions were the technology of choice for many contact centers until the advent and rise of the cloud and cloud-based technologies. The steady adaptation of the cloud by many businesses has vastly transformed how contact centers operate today. With the flexibility, innovative features, and cost-efficiency that cloud-based solutions offer, contact centers have evolved to support the changing needs of consumers for the better.
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