Businesses of all sizes and sectors depend on a variety of business applications and tools to manage operations, drive growth, and boost company performance. From communicating with clients and colleagues and storing critical customer information, to tracking employee performance and marketing campaign analytics, there are a plethora of systems and apps for today's businesses that can help them achieve success. The downside to these tools, however, is that they often work in isolation, causing productivity issues and process bottlenecks in organizations.
Broadview Networks, a leading provider of cloud-based Unified Communications (UC) and Information Technology solutions and services, understands that in order to streamline business processes and utilize business platforms to their maximum capability, integration is key. That is why Broadview’s award-winning OfficeSuite UC platform aims to “make apps work better” by integrating with 16 of the most widely-used software applications. And most recently, the provider welcomed another addition to its growing list of software integrations: Microsoft Dynamics 365.
OfficeSuite UC for Microsoft Dynamics 365
Microsoft Dynamics 365 is a cloud-powered service that combines Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) capabilities into purpose-built apps. These include Dynamics 365 for Sales, Customer Service, Field Service, Operations, and Project Service Automation. With the platform’s integration with Broadview’s award-winning OfficeSuite UC platform, business users are now able to combine their existing applications with their communications for maximum efficiency and connectivity.
Stephen Farkouh, Broadview Networks’ Executive Vice President of Information Systems, had this to say about the latest integration:
“Broadview continues to grow its offering of software integrations for OfficeSuite UC so that our customers can arm their employees with a cloud-based support solution that combines the power of productivity with ease of use to meet the demands of an increasingly fast-paced world.”
“By integrating Microsoft Dynamics 365 with OfficeSuite UC, we are giving businesses, and their employees, an effortless way to communicate and collaborate, providing an overall better employee and customer experience,” Farkouh added.
Bringing Greater Efficiency to Today’s Workforce
Broadvoice knows that instant communication has never been more important than in today’s modern, mobile workforce. People want access to critical business information and communications to streamline business functions and improve productivity as well as the customer experience--and Broadview’s integrations help workers achieve just that. With OfficeSuite UC’s productivity-enhancing features integrated directly into Dynamics 365, users no longer have to switch back and forth between programs. They can maximize efficiency as well as ROI by simply enabling UC features within Microsoft Dynamics 365.
Below are some of the features users can access with OfficeSuite UC’s latest integration with Microsoft Dynamics 365.
- Call pop-ups - Identify caller with incoming screen pops of leads, contacts and company search results for all incoming calls
- Note taking - Take down notes in the OfficeSuite UC™ for Microsoft Dynamics™ 365 call pop up feature while call is ongoing, ensuring records are automatically updated
- Automatic In-application Call timer - Record call duration from beginning to end with the built-in automatic call timer feature
- Click to dial - Make calls faster and eliminate misdials with convenient click to dial calling
- Complete integration with Broadview's MyofficeSuite portal - In addition, users can also tap the user-centric features of MyOfficeSuite, Broadview’s online UC portal. Users can chat company-wide, set their presence status, view the availability of coworkers, check voicemail, and launch OfficeSuite HD video meetings all from within Microsoft Dynamics.
Aside from Microsoft Dynamics 365, OfficeSuite UC also offers complete integration with some of the most popular applications including Gmail, Google Apps for Work, HubSpot, Insightly, JobDiva, Microsoft 365, Microsoft Outlook, Nutshell, Salesforce, Skype for Business, and web-based CRMs such as 1CRM, Accelo, Apptivo, Clio, Desk.com, Freshdesk.
Apart from boosting its overall integration, Broadview Networks also puts a premium on the security of its solutions and network to safeguard its customers. The company recently announced that its OfficeSuite UC platform was verified to be compliant with the Statement on Standards for Attestation Engagements (16) standards following a rigorous third-party audit by Marcum LLP, which assessed the security of its network, related policies, and procedures. “Security is one of our top priorities. Many of our customers, especially those in industries with regulatory oversight, such as healthcare and financial services, require providers to be SSAE 16 compliant. This audit helps to ensure our customers that their data will be handled with care,” said Ken Shulman, Broadview’s Chief Technology and Chief Information Officer.
Learn more about Broadview’s OfficeSuite UC platform and the company’s complete portfolio of communication solutions on their website.
Broadview Networks brings an advanced suite of cloud business communications systems and solutions to meet the needs of businesses of all sizes and sectors. Trusted by more than 250,000 users nationwide, Broadview is consistently recognized for their innovation, support, and award-winning products. Broadview's range of solutions and services includes OfficeSuite UC™, its award-winning cloud phone system; OfficeSuite HD Meeting, the company’s HD video, audio and web conferencing solution; OfficeSuite Cloud Computing; and Network Voice & Data services.