• Ion MaeApr 08, 2017
    businessman with cloud network

    In line with its mission to bring superior communications and experiences to businesses worldwide, Avaya, an industry-leading provider of business communications and customer engagement solutions, recently announced a partnership with ScanSource, an international distributor of specialty technology products and solutions.

    Under the agreement, ScanSource will now become the first wholesale distributor for Avaya’s cloud solutions in the European Union, providing its reseller partners with cloud solutions based on Avaya’s Powered by IP Office.

  • Ion MaeMar 30, 2017
    Mitel Cloud Communications

    Cloud communications providers continue to devise strategies to fuel expansion and long-term growth. For some, generating growth by tapping into some of the world’s emerging markets is a key component of their expansion strategy. This is the path that Mitel (NASDAQ: MITL: $6.89) is currently taking. As a global market leader in enterprise communications, Mitel knows that the Association of Southeast Asian Nations (ASEAN) market, a regional grouping of ten Southeast Asian countries, offers plenty of untapped opportunities when it comes to cloud communications.

  • Ion MaeMar 30, 2017
    voice over internet protocol phone

    Growing revenue through channel partner programs is one of the most efficient business strategies used by many communication service providers today. Effective channel partnerships enable companies to share both tangible and intangible resources (such as expertise, consultancy, and capital), leverage brand influence, and access technologies and tools that may have otherwise been out of reach. Hence, it is important for companies to develop good channel programs and foster strong ties with their partners in order to reap the most benefits.

  • Ion MaeMar 23, 2017
    businessman using smartphone messaging

    8x8, a San Jose California-based provider of flexible cloud-based communications solutions, recently announced that it acquired LeChat, Inc., the parent company and creator of Sameroom, an interoperability platform that provides cross-team messaging and collaboration to enterprises.

  • Ion MaeMar 22, 2017
    Contact center solution

    Contact center agents are the foundation of every agency’s success. Whether a contact center specializes in technical support, telemarketing, or customer care, it is crucial for organizations to ensure their agents are working at their peak performance to increase the contact center’s success rate as a whole. But what sort of tools or technology do these organizations need to achieve their goals? CafeX Communications believes a real-time agent coaching technology with integrated omni channel analytics and reporting is one of the keys to success.

  • Ion MaeMar 14, 2017
    IP phone

    NetFortris, Inc., a trusted provider of secure, cloud-based communication solutions, announced that it has acquired Texas-based provider of Unified Communications as a Service (UCaaS) software, Fonality.

  • Ion MaeFeb 28, 2017
    Avaya Enterprise Cloud for BPO

    A leader in Gartner’s Magic Quadrant for Contact Center Infrastructure, Avaya has expanded their cloud communications portfolio to include an offering targeted at Contact Center Business Process Outsourcers (BPOs), labeled the Avaya Enterprise Cloud for BPO. Developed in conjunction with Spoken Communications, a leading innovator in Contact Center as a Service (CCaaS) solutions, Avaya Enterprise Cloud for BPO is a high-powered, multi-tenant cloud offering.

  • Ion MaeFeb 27, 2017
    VoIP phone system

    When it comes to reaching and expanding into new markets, nothing helps businesses achieve this more than through creating strategic alliances with other companies. PanTerra Networks, a trusted provider of unified cloud services for mid-market enterprises, understands this. And thus, the company recently announced that they have signed a Master Agent agreement with VoIP Supply for the distribution of its Unified Cloud services.

  • Ion MaeFeb 21, 2017
    cafex collaboration platform on tablet

    Leading supplier of real-time digital engagement solutions CafeX Communications recently announced its acquisition of Canadian-based mobile-first virtual meeting room technology provider, Vayyoo.