Partnerships
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8x8, Inc. (NASDAQ: EGHT), a trusted provider of high-powered communications and collaboration solutions for enterprises, is increasing its cloud communications footprint even further after its recent annoucement that it has expanded its partnership with leading global workplace provider IWG plc (formerly Regus). With their expanded partnership, 8x8 will now be able to provide Communications Cloud services to an additional 13 new countries as well as offer a broader selection of 8x8 services for Regus customers.
With today’s consumers becoming increasingly connected and in turn expect the best and most from brands they trust, businesses need to understand that the customer experience is now the next competitive battleground. The better the overall customer experience is, the higher the chances a business has of attracting and retaining clients. In fact, a study by customer intelligence firm Walker reveals that by 2020, the customer experience will overtake price and product as the key brand differentiator.
Worldwide technology leader Cisco (NASDAQ: CSCO: $34.30) furthers its transition from hardware to software after recently announcing that they are acquiring San Jose-based Software-Defined Wide Area Network (SD-WAN) startup Viptela for $610 million in cash and assumed equity awards.
ShoreTel (NASDAQ: SHOR:$6.45), a trusted provider of telecommunication systems to enterprises worldwide, recognizes the important role that their channel partners and resellers play in the success of their business. Thus, in order to support its partners and establish a more consistent experience for them, ShoreTel has announced its expanded relationship with ScanSource Communications, a trusted global provider of communications technology products and solutions and the sales unit of ScanSource, Inc. (NASDAQ: SCSC: $40.40).
In line with its mission to bring superior communications and experiences to businesses worldwide, Avaya, an industry-leading provider of business communications and customer engagement solutions, recently announced a partnership with ScanSource, an international distributor of specialty technology products and solutions.
Under the agreement, ScanSource will now become the first wholesale distributor for Avaya’s cloud solutions in the European Union, providing its reseller partners with cloud solutions based on Avaya’s Powered by IP Office.
Cloud communications providers continue to devise strategies to fuel expansion and long-term growth. For some, generating growth by tapping into some of the world’s emerging markets is a key component of their expansion strategy. This is the path that Mitel (NASDAQ: MITL: $6.89) is currently taking. As a global market leader in enterprise communications, Mitel knows that the Association of Southeast Asian Nations (ASEAN) market, a regional grouping of ten Southeast Asian countries, offers plenty of untapped opportunities when it comes to cloud communications.
Growing revenue through channel partner programs is one of the most efficient business strategies used by many communication service providers today. Effective channel partnerships enable companies to share both tangible and intangible resources (such as expertise, consultancy, and capital), leverage brand influence, and access technologies and tools that may have otherwise been out of reach. Hence, it is important for companies to develop good channel programs and foster strong ties with their partners in order to reap the most benefits.
8x8, a San Jose California-based provider of flexible cloud-based communications solutions, recently announced that it acquired LeChat, Inc., the parent company and creator of Sameroom, an interoperability platform that provides cross-team messaging and collaboration to enterprises.
Contact center agents are the foundation of every agency’s success. Whether a contact center specializes in technical support, telemarketing, or customer care, it is crucial for organizations to ensure their agents are working at their peak performance to increase the contact center’s success rate as a whole. But what sort of tools or technology do these organizations need to achieve their goals? CafeX Communications believes a real-time agent coaching technology with integrated omni channel analytics and reporting is one of the keys to success.
NetFortris, Inc., a trusted provider of secure, cloud-based communication solutions, announced that it has acquired Texas-based provider of Unified Communications as a Service (UCaaS) software, Fonality.
A leader in Gartner’s Magic Quadrant for Contact Center Infrastructure, Avaya has expanded their cloud communications portfolio to include an offering targeted at Contact Center Business Process Outsourcers (BPOs), labeled the Avaya Enterprise Cloud for BPO. Developed in conjunction with Spoken Communications, a leading innovator in Contact Center as a Service (CCaaS) solutions, Avaya Enterprise Cloud for BPO is a high-powered, multi-tenant cloud offering.
When it comes to reaching and expanding into new markets, nothing helps businesses achieve this more than through creating strategic alliances with other companies. PanTerra Networks, a trusted provider of unified cloud services for mid-market enterprises, understands this. And thus, the company recently announced that they have signed a Master Agent agreement with VoIP Supply for the distribution of its Unified Cloud services.
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