Business VoIP
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In the cloud communications space, the mergers and acquisitions frenzy continues as the acquisition of top cloud business applications provider Intermedia (Intermedia.net Inc.) by Chicago-based private equity firm Madison Dearborn Partners (MDP) has closed.
Mergers, acquisitions, and partnerships were on the rise in the voice space in 2016. And these strategic alliances have rolled over into this year, with many more companies announcing mergers and partnerships aimed at helping to grow technologies and a company's reach. And leading cloud-based call center technology provider TCN is following suit. The company recently announced that it will be in an exclusive reseller partnership with Japan-based ICXnet Corporation.
In the past, launching a video conference was often a lengthy, expensive, and inconvenient proposition, which often required an entire room, a handful of compatible devices, and a lengthy setup time. But that was when video conferencing was in its infancy. Nowadays, video communications are much easier, convenient and affordable, thanks to the video conferencing functionalities integrated into many Voice over Internet Protocol (VoIP) phone systems.
In 2015, Deloitte conducted a global contact center survey in which 85% of the respondents believed that a significant competitive differentiator is the customer experience delivered through contact centers. Over half of the organizations surveyed also answered that the use of a contact center solution plays a key factor in customer retention.
As today’s workforce becomes increasingly connected and mobile at the same time, communicating simply via email or a phone call doesn’t always cut it. Therefore, it is now crucial for businesses to equip their employees with a solution that seamlessly integrates a broad range of communication methods to allow businesses to communicate and collaborate more efficiently. And a Unified Communications (UC) solution is the answer.
Security has always been the top concern of businesses in regards to Voice over Internet Protocol (VoIP) and cloud technologies. Threats against cloud-based VoIP phone systems like vishing, Denial of Service (DoS), eavesdropping, and more are all potential security issues that businesses should be aware of. But businesses can implement a number of security steps in order to protect themselves against any problems.
Cloud-based voice communications have evolved from a potentially promising concept to an absolutely crucial system in today’s business environment. Due to the proven cost savings, improved scalability, and increased flexibility these systems bring to organizations, many enterprises have converted their communication systems to a cloud-based solution. But not all have made the transition, which puts their business at a huge competitive disadvantage in the market.
Unified Communications (UC) solutions have never been more popular than they currently are in today's voice space. As more organizations begin to seek a simpler, more seamless communications experience, it makes good business sense that they would embrace a tool that combines all forms of business communications into a single, unified solution. And when it comes to UC solutions, BroadSoft ensures that they deliver an all-inclusive solution that meets the needs of today's businesses.
When a product or service is marketed as "free", oftentimes there is a catch involved. But OnSIP, a real-time communications (RTC) provider, is working on debunking that notion. A trusted provider of business communication solutions, OnSIP lets organizations move their calling and other communication needs to the web -- all at no cost! How? Through their new Free Plan. Launched in September of 2016, OnSIP’s Free Plan is a 100% web-based voice, video, and messaging solution for teams.
As smartphones today play an increasingly important role for business communications thanks to their ability to communicate from anywhere, traditional office telephones have slowly started to lose their appeal. However, one company is looking to reinvent business phone systems to address the needs of today’s mobile, modern workers. Windstream Holdings subsidiary Allworx Corp. introduced Allworx Verge this week, a new class of mobile-first business phones designed for small to mid-sized businesses.
Channel partners play a crucial role in the success of vendors in the Voice over Internet Protocol (VoIP) space. They help vendors get faster access to markets without tying up much needed investment capital. Thus, it is vital for companies to provide adequate support to its partners to ensure their success. ShoreTel, a trusted provider of telecommunications systems to enterprises worldwide, understands this important relationship. And so they have developed a new program designed to give its partners more control and provide more customer-centric services.
The voice communications space has undergone immense growth and evolution over the past years. With the rising popularity of cloud technologies, today’s voice communications systems have moved past the limits of traditional phone lines and enabled businesses to become more connected than ever. This year, the industry is expected to grow and evolve even further as voice communication leaders continue to innovate through unique technologies and solutions.
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