Business VoIP

In a constantly changing business environment, the ability to stay ahead of market trends and rising technologies is important. One particular area of business that is constantly evolving is business communications and how employees stay connected to each other and their customer base. For decades, enterprises relied on traditional Private Branch Exchange (PBX) systems for their business communication needs. But today, a majority of companies have moved away from complicated, traditional PBX systems in favor of faster and more advanced IP PBX solutions.

This Week in Telecom is a weekly news round-up on VoipReview.org that aims to give our readers a fast and easy way to catch up on the latest news and top stories that are trending in the voice and telecommunications space. Check in each and every Friday to find out more about companies, mergers, trends, and more.

Here’s what you may have missed this week:

There’s an old adage that says, “slow but steady wins the race.” While this may apply to some fields, in business communications, slow but steady doesn’t always lead to success. An available but slow cloud-based communications service, for instance, won’t cut it, especially for businesses with remote teams. Poor voice, video, or chat quality could not only lead to ineffective communications, but could also mean a loss of productivity and, in turn, a loss of revenue. That’s why it’s crucial for businesses to maintain business connectivity and network reliability each and every time.

First impressions are crucial for businesses. In fact, it’s one of the keys to winning over customers as well as for creating profitable, sustainable, long-term partnerships with clients. This is why it’s important for businesses to put their best foot forward in all of their encounters with customers. And for many companies, these initial encounters often happen over the phone, so ensuring that customer calls are handled professionally and efficiently is of the utmost importance.

Effective collaboration across all devices and all locations is key to the success of each and every organization. With increasing competition in today's business world, possessing creative, collaborative teams can help give a business the edge it needs over its competitors. Fortunately, inter-company collaboration (even for companies with geographically dispersed teams) is now much easier with the vast range of team collaboration apps and tools available in the VoIP and UC markets.