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  • Ion MaeSep 22, 2018
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    AI in contact center concept

    From voice-controlled assistants and self-driving cars, to industry-specific applications designed to manage and automate routine tasks, Artificial Intelligence (AI) is no doubt creeping into all areas of our lives. It's no longer some sci-fi concept we see on screen, but it has become a reality that is bringing so many opportunities and possibilities. One of the best industries in which AI is showing not just promise but yielding real benefits is the contact center.

  • Zenica JoyJul 11, 2018
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    businessman holding a mobile phone

    Google Voice comes with a variety of interesting features that can benefit businesses that are looking for a convenient and affordable VoIP service to replace their plain old telephone systems. This Internet-based phone solution works well with other digital platforms and different devices including desktops, laptops, smartphones, and tablets. You can also get free calling services within the US and Canada, set up number porting easily, and have one phone number to ring all your devices with Google Voice.

  • Ion MaeJun 08, 2018
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    contact center technology solutions

    Speech analytics is a relatively new frontier in the contact center technology market--but one that is quickly growing and gaining popularity. With speech analytics, contact centers get the ability to extract analytical data from customer conversations and turn them into practical information. This is crucial for organizations looking to take agent performance as well as the customer experience to the next level.

  • Ion MaeJun 05, 2018
    3 shares
    business voip phone system

    This Month in Telecom is a monthly news round-up on VoipReview.org that aims to give our readers a fast and easy way to catch up on the latest news and top stories that are trending in the voice and telecommunications space. Check in every month to find out more about stories you may have missed in regards to new companies, mergers, trends, and other telecom advancements.

    Let’s take a look at some of the biggest stories in telecom for the month of May:

  • Ion MaeMay 01, 2018
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    business voip phone system

    This Month in Telecom is a monthly news round-up on VoipReview.org that aims to give our readers a fast and easy way to catch up on the latest news and top stories that are trending in the voice and telecommunications space. Check in every month to find out more about stories you may have missed in regards to new companies, mergers, trends, and other telecom advancements.

    Let’s take a look at some of the biggest stories in telecom for the month of April:

  • Ion MaeApr 17, 2018
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    Voipreview site logo

    With the growing number and popularity of alternative communication channels, some companies believe that a phone system is no longer necessary for conducting business. However, a professional business phone solution remains to be an essential tool for fueling business growth--especially in the areas of sales and support.

  • Ion MaeFeb 28, 2018
    6 shares
    ip phone system

    This Month in Telecom is a monthly news round-up on VoipReview.org that aims to give our readers a fast and easy way to catch up on the latest news and top stories that are trending in the voice and telecommunications space. Check in every month to find out more about stories you may have missed in regards to new companies, mergers, trends, and other telecom advancements.

    Let’s take a look at some of the biggest stories in telecom for the month of February.

  • Ion MaeFeb 21, 2018
    1 shares
    UCaaS concept

    The Unified Communications and Collaboration market is in the midst of a rapid transformation. With big players merging and new names coming to the forefront, plus with constant innovation and new solutions making their way onto the market, it’s safe to say that more can be expected from the industry this year.

  • Ion MaeDec 28, 2017
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    employee hand holding and using a smartphone

    Text messaging, more commonly referred to as “texting,” has evolved from a simple way for friends and family to connect to a powerful business communication tool. Due to its speed, simplicity, and reach, text messaging has become a viable communication channel for business marketing and outreach.

  • Ion MaeDec 20, 2017
    2 shares
    omnichannel contact center concept

    There was a time when Artificial Intelligence (AI) was merely a fantasy in the realm of science fiction. But through decades of rigorous academic research and innovation, AI is finally (and steadily) permeating our daily lives. From Siri and Alexa to Watson and Google Now, endless applications are utilizing the best in AI technology. But it’s not just limited to residential uses: businesses are finding many ways to take advantage of the functionalities of AI.

  • Ion MaeDec 14, 2017
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    contact center headset on top of laptop computer

    Call centers collect and generate a massive amount of data on a daily basis. Yet in most of these operations (and especially in legacy call centers), the data being tracked and analyzed has always been quantitative in nature: the number of calls received, call length, hold times, and resolution rates. But due to the increase in the focus on the customer experience, modern contact centers have come to a realization: while such details and numbers are helpful, they are no longer enough to measure (and ensure) the success of a contact center.

  • Ion MaeDec 11, 2017
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    enterprise video concept

    The use of video in the enterprise continues to grow due to the rise of millennials in the workforce and also because of the usability of video. From one-on-one employee onboarding and training to large all-hands meetings, enterprises are now relying on video to bring people together, to strengthen connections, and to build productive teams.

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