• Ion MaeJun 23, 2017
    sonic foundry mediasite video platform

    Effective and digestible communication is incredibly important to every company, regardless of size or industry. It is crucial for planning, company operations, building competencies, and creating a highly-skilled, motivated and committed workforce. When it comes to strengthening communications, most companies often turn to traditional voice and email channels. While these methods are helpful, in today’s increasingly competitive business environment, relying on these tools alone is no longer enough.

  • Ion MaeJun 07, 2017
    VOSS Solutions

    Switching from a traditional PBX system to a more advanced and modern unified communications (UC) solution can be a daunting task for some businesses. Organizations need to consider various factors in order to enjoy a successful transition. These include how to choose the right solution that matches a company’s needs, how to make the move as quick and painless as possible for the team, and how to improve the onboarding experience

  • Ion MaeJun 05, 2017
    appneta performance manager interface on desktop

    There’s an old adage that says, “slow but steady wins the race.” While this may apply to some fields, in business communications, slow but steady doesn’t always lead to success. An available but slow cloud-based communications service, for instance, won’t cut it, especially for businesses with remote teams. Poor voice, video, or chat quality could not only lead to ineffective communications, but could also mean a loss of productivity and, in turn, a loss of revenue. That’s why it’s crucial for businesses to maintain business connectivity and network reliability each and every time.

  • Ion MaeJun 02, 2017
    businessman at desk on smartphone sending sms message

    Short Message Service (SMS), often referenced as simply "text messaging", is quickly becoming a critical component of business communications strategies worldwide. Because of its simplicity, ease of use, and reach, SMS for business purposes has gained widespread acceptance.

  • Ion MaeJun 01, 2017
    office employee or receptionist headset on desk

    First impressions are crucial for businesses. In fact, it’s one of the keys to winning over customers as well as for creating profitable, sustainable, long-term partnerships with clients. This is why it’s important for businesses to put their best foot forward in all of their encounters with customers. And for many companies, these initial encounters often happen over the phone, so ensuring that customer calls are handled professionally and efficiently is of the utmost importance.

  • Ion MaeMay 30, 2017
    shoretel teamwork user interface on laptop computer

    Effective collaboration across all devices and all locations is key to the success of each and every organization. With increasing competition in today's business world, possessing creative, collaborative teams can help give a business the edge it needs over its competitors. Fortunately, inter-company collaboration (even for companies with geographically dispersed teams) is now much easier with the vast range of team collaboration apps and tools available in the VoIP and UC markets.

  • Ion MaeMay 25, 2017
    Revolabs unified communications audio solution

    As today’s workforce becomes increasingly mobile and distributed, organizations need access to the right tools and equipment that let them enable consistent and effective communications and collaboration across their teams. Crystal clear audio quality is especially important to ensure business conversations, regardless of the environment in which they occur, are understandable and meaningful.

  • Ion MaeMay 20, 2017
    cloud-based communications

    As enterprises throughout the globe quickly realize the advantages of switching to cloud-based communications, service providers are subsequently being presented with numerous growth opportunities by tapping into the cloud services market. However, transitioning to a cloud business model and carving a name in the industry does not come without its challenges.

  • Austin MallickMay 10, 2017
    employees accessing services located in the cloud

    Today's businesses communicate much differently now that companies are taking advantage of VoIP technologies, cloud communications, third-party integrations, and other tools that are aimed at helping to foster productivity and efficiency in the workplace. In 2017 alone there has been a steady increase in the availability of Unified Communications (UC) in addition to team messaging and other collaboration tools that help businesses work in a much more effective manner. 

  • Austin MallickMay 09, 2017
    businessman using cloud network and cloud communications

    Cloud communications and "the cloud" as an entity are not considered trends anymore in the voice space. Cloud communications and the cloud are staples for business communications, helping companies to effectively manage their internal and external communications in an efficient and cost-effective manner. Since the introduction of the cloud, businesses have been taking advantage of its flexibility, scalability, and easy-access to make for fluid communication across a multitude of channels.

  • Ion MaeApr 27, 2017
    yorktel univago meeting interface

    In the early era of telecom and business communications, voice was the only channel available for employees and clients to connect. But in today’s business environment, where companies of every size and industry are increasingly employing globally dispersed teams, the advancements in video are letting companies communicate better than ever before.

  • Ion MaeApr 26, 2017
    laptop computer and voice headset with analytics and statistics papers

    Every business needs effective communication methods and channels to help them reach their employees, partners, and customers. But sometimes, a select voice solution or tool is unable to meet the individual needs of the business right out of the box due to industry-specific needs or business desires. And unfortunately, not all businesses have access to the right tools or manpower to help tailor a system or tool to meet their unique communication needs.


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