• Ion MaeMar 17, 2017
    tcn cloud contact center platform 3.0

    Contact centers are no longer merely call-taking centers. Due to the rising importance of the customer experience on top of the advent of cloud-based technologies, companies have discovered that a contact center is one of a business’ best brand ambassadors, helping them manage and cultivate customer relationships. But how exactly can contact centers create and strengthen connections with their customers? For Terrel Bird, CEO and co-founder of TCN, a leading cloud-based call center technology provider, it starts with choosing the right platform.

  • Ion MaeMar 15, 2017
    using pgi mobile collaboration exchange smartphone

    The way we work has changed dramatically over the past few decades. Nowadays, working no longer means staying tied to an office desk for hours, and collaborating with fellow employees no longer means just meeting in the conference room. The rise of mobile technology and various advances in cloud communications have allowed workers to work from anywhere at any time. And to ensure that today’s modern workforce consistently enjoy a seamless communication and collaboration experience, Premiere Global Services, Inc.

  • Ion MaeMar 13, 2017
    mitel miteam collab

    Collaboration in the workplace is something that all businesses need to succeed and is not a new concept when it comes to effective communication. However, as businesses become more global and teams increasingly dispersed, facilitating team communication and collaboration can become more challenging. Fortunately, cloud communications and various advancements in technology have helped produce tools that enable employees to collaborate more effectively, enhancing productivity without boundaries.

  • Ion MaeMar 10, 2017
    google g suite applications

    The advent of new technology and web-based work applications has vastly changed the workplace. It has made it possible for workers to telecommute, work from virtual offices, and access a myriad of business tools designed to make work easier from any location or device. However, using too many business tools for communication, collaboration, and productivity can also be counterproductive to users due to the number of tools available and a lack of integration across platforms.

  • Ion MaeMar 09, 2017
    epygi on-premise ip pbx and gateways

    For companies that are looking to replace their traditional Private Branch Exchange (PBX) system with a more cost-efficient and feature-rich phone system, one of the critical decisions they need to make is deciding between a hosted system and an on-premise IP PBX solution.

  • Ion MaeMar 08, 2017
    real-time dashboard with analytics and key performance indicators

    Restaurants and dining establishments have unique communication needs. Aside from having to deal with a high volume of customers calls regarding orders, inquires, and even complaints, they also have to ensure efficient communications among staff members at the same time. Traditional telephone systems usually cannot handle such demands, leaving customers frustrated and seeking service from competitors. Fortunately, leading providers today now offer communication solutions specifically designed to help solve the communication challenges of restaurants. One such provider is Unified Office.

  • Ion MaeMar 07, 2017
    Fuze integrations

    Fuze, a Cambridge-based maker of integrated communication software and solutions for the modern global enterprise, has stayed true to its promise to launch more innovative products and solutions, recently debuting Fuze Connect. Designed to help companies achieve greater efficiency and provide exceptional customer experiences, Fuze Connect enables organizations to link the existing Fuze Unified Communications (UC) platform to the current line of business applications they use.

  • Ion MaeMar 03, 2017
    texting on smartphone

    A trusted innovator of cloud communications solutions for business, Voxox has introduced yet another addition to their wholesale SMS portfolio: two-way toll-free texting service.

  • Ion MaeFeb 28, 2017
    Avaya Enterprise Cloud for BPO

    A leader in Gartner’s Magic Quadrant for Contact Center Infrastructure, Avaya has expanded their cloud communications portfolio to include an offering targeted at Contact Center Business Process Outsourcers (BPOs), labeled the Avaya Enterprise Cloud for BPO. Developed in conjunction with Spoken Communications, a leading innovator in Contact Center as a Service (CCaaS) solutions, Avaya Enterprise Cloud for BPO is a high-powered, multi-tenant cloud offering.

  • Ion MaeFeb 24, 2017
    Toshiba IP Edge

    Small businesses now realize that sophisticated communications systems are not solely the domain of larger and more established companies. With Voice over Internet Protocol (VoIP) technology and various cloud communication solutions, small businesses now have access to phone systems equipped with productivity and call management features that don’t break the bank. And when it comes to powerful enterprise-grade phone systems at an SMB price, small businesses have even more options at their disposal.

  • Ion MaeFeb 23, 2017
    GENBAND mobile support

    Mobile devices continue to transform the workplace as more companies and employees seek to improve efficiency and achieve greater flexibility at work.

  • Ion MaeFeb 22, 2017
    Intermedia coud services

    Leading cloud communications providers know that the needs of today's enterprises extend beyond basic voice services. In order to stay competitive and to be able to engage workers and clients, enterprises need access to various communication tools and business applications that can help enhance worker productivity and customer satisfaction. One critical tool many businesses require is a secure and reliable file management solution, like SecuriSync by Intermedia.