• Ion MaeAug 18, 2017
    business telephone system

    This Week in Telecom is a weekly news round-up on that aims to give our readers a fast and easy way to catch up on the latest news and top stories that are trending in the voice and telecommunications space. Check in each and every Friday to find out more about stories you may have missed in regards to new companies, mergers, trends, and other telecom advancements.

    Let’s take a look at some stories you may have missed this week:

  • Ion MaeAug 15, 2017
    single sign on use case for Dialpad and G suite

    Nowhere is change more evident in the world of business than in the communications field. Gone are the days when businesses simply relied on their landline phones and email to stay in touch with employees, clients, and customers. Today, enterprises have access to a plethora of communication tools and technologies that let them communicate and collaborate in an instant--regardless of their location or the device they use.

  • Ion MaeAug 07, 2017
    Amazon Chime Delivered by Level3

    Digital transformation is no longer just a buzzword--it has become imperative for enterprises who desire to stay relevant and profitable in the market. Organizations are leveraging digital technologies (particularly cloud-based communications and collaboration services) to enhance customer experiences, boost business operations, and support the changing needs of a more mobile and more global workforce. Upgrading a company's communications infrastructure and achieving successful digital transformation, however, can be a complex task without the right tools and the right partners.

  • Ion MaeJul 27, 2017
    Arkadin Vision

    Agility has never been more important for organizations, especially given the changing landscape of business communications and available communication channels. Adapting to the ever-changing communications space and efficiently managing costs while monitoring customer behavior are all must-haves in order to stay competitive. But all too often, rigid and complex business processes and communication silos can reduce a company’s agility; and therefore, affect their competitiveness.

  • Ion MaeJul 25, 2017
    8x8 contact center user interface on multiple devices

    The old adage that says “a business is only as good as its people” is important to remember, especially for organizations running contact centers. Highly skilled, knowledgeable, and motivated contact center agents will definitely help a company succeed, especially given that the customer experience has become a key differentiator in today's competitive market.

  • Ion MaeJul 20, 2017
    VoIP for business

    Poor call quality was considered a major deterrent and hindered the rise and adoption of business Voice over Internet Protocol (VoIP) technology early on in business communications. The infrastructure and the technology in these infancy stages of VoIP had not yet been fully developed, and inevitably caused early VoIP phone systems to suffer from delays, dropped calls, noise, and echoes--issues that were (no doubt) bad for business.

  • Ion MaeJul 19, 2017
    nureva span visual collaboration solution use case

    Sticky notes, index cards, markers, and flip chart papers: these are some of the most common traditional tools that teams use when getting ideas off the ground, solving a problem, or discussing projects. While these materials have helped countless teams achieve their goals, in today’s digital age most (if not all) organizations need access to better, faster tools and technologies that can enable them to effectively collaborate and work creatively together.

  • Ion MaeJul 10, 2017
    employee typing and coding on laptop computer

    Twilio, the leading cloud-based Communications Platform as a Service (CPaaS) platform for developers, continues to reinvent business communications with its two new offerings: Twilio Proxy and Twilio Functions. Announced at Twilio’s biannual SIGNAL conference, a developer conference for communications, Twilio Proxy and Twilio Functions are two key components of the company’s broader suite of services designed to enable developers to make building multi-channel communications faster and much easier.

  • Ion MaeJul 01, 2017
    Flock desktop app for Mac

    Business agility, or the ability of an organization to spot change and quickly respond to it, is critical for companies who seek to grow and thrive in today’s constantly evolving and competitive marketplace. Becoming more agile and dynamic enables teams to work faster and better. However, agility doesn’t happen by accident. It is achieved through establishing a good company culture, implementing solid strategies, and, of course, using efficient team communication techniques and tools.

  • Ion MaeJun 28, 2017
    i-comm connect tactal user interface on mobile and desktop

    Numerous case studies and industry surveys highlight the importance of the customer experience in today’s increasingly connected digital world. The customer experience, which is defined as the customer’s perception of a brand as a result of his or her interaction with the company, has become a critical factor in increasing customer satisfaction, loyalty, and advocacy. There are plenty of ways businesses can ensure a positive customer experience, but perhaps one of the simplest is to make it easy for prospects and customers to contact you.

  • Ion MaeJun 27, 2017
    voicemail display on smartphone in user's hands

    Like other communication technologies, voicemail has vastly evolved over the past decade. Gone are the days when leaving a voicemail meant connecting over a traditional landline recording. With the various updates and improvements to voicemail technology, it’s now possible to send and access a list of voicemail messages from one’s email, play them back as needed, or read text-based transcripts of audio messages.

  • Ion MaeJun 23, 2017
    sonic foundry mediasite video platform

    Effective and digestible communication is incredibly important to every company, regardless of size or industry. It is crucial for planning, company operations, building competencies, and creating a highly-skilled, motivated and committed workforce. When it comes to strengthening communications, most companies often turn to traditional voice and email channels. While these methods are helpful, in today’s increasingly competitive business environment, relying on these tools alone is no longer enough.


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