Business VoIP

  • Ion MaeDec 14, 2017
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    contact center headset on top of laptop computer

    Call centers collect and generate a massive amount of data on a daily basis. Yet in most of these operations (and especially in legacy call centers), the data being tracked and analyzed has always been quantitative in nature: the number of calls received, call length, hold times, and resolution rates. But due to the increase in the focus on the customer experience, modern contact centers have come to a realization: while such details and numbers are helpful, they are no longer enough to measure (and ensure) the success of a contact center.

  • Ion MaeDec 13, 2017
    10 shares
    unified communications concept with world map and globe

    2017 has been a big year for Unified Communications (UC). Over the past year, enterprises of all sizes and across all industries have come to realize the need to adopt robust UC solutions in order to gain greater agility and connectivity, and improve the customer experience. At the same time, players in the UC market have also been actively pursuing further growth opportunities and are focusing on innovations to gain a larger share of the market.

  • Ion MaeDec 05, 2017
    1 shares
    headset on keyboard in a modern contact center

    Today's businesses are realizing that the overall customer experience is more important than ever and that a complete customer profile can make all the difference when agents are interacting with customers. Because of this increased attention to the customer experience, more and more businesses are viewing the contact center as a crucial customer relationship hub as opposed to just a standard business channel.

  • Ion MaeNov 30, 2017
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    VoIP telephone and headset

    This Month in Telecom is a monthly news round-up on VoipReview.org that aims to give our readers a fast and easy way to catch up on the latest news and top stories that are trending in the voice and telecommunications space. Check in every month to find out more about stories you may have missed in regards to new companies, mergers, trends, and other telecom advancements.

    Let’s take a look at some of the biggest stories in telecom for the month of November.

  • Ion MaeNov 16, 2017
    53 shares
    remote workers video call on laptop

    With an ever-expanding array of available solutions and platforms for connecting teams, customers, clients, and key stakeholders, there has never been a more exciting time for business communications. From Unified Communications as a Service (UCaaS) to evolving cloud infrastructures and even to the access to real-time data, there are many new technological advances in place to help businesses and their associates collaborate regardless of platform, location, or time zone.

  • Zenica JoyNov 03, 2017
    10 shares
    opened lock on digital data background

    Voice over Internet Protocol (VoIP) technology continues to gain greater acceptance as a reliable communication solution that small and mid-sized enterprises (and even large corporations) rely upon. With VoIP’s array of benefits like mobility, scalability, cost-savings, and overall efficiency, it truly enables businesses to connect and collaborate with their employees, associates, and customers in an easier, more convenient, and less expensive way when compared to traditional phone services.

  • Ion MaeNov 01, 2017
    0 shares
    voip telephone system

    This Month in Telecom is a monthly news round-up on VoipReview.org that aims to give our readers a fast and easy way to catch up on the latest news and top stories that are trending in the voice and telecommunications space. Check in every month to find out more about stories you may have missed in regards to new companies, mergers, trends, and other telecom advancements.

    Let’s take a look at some biggest stories in telecom for the month of October.

  • Zenica JoyOct 27, 2017
    282 shares
    concept of devices in cloud network architecture

    The cloud as a whole has revolutionized the information technology landscape, giving IT teams and organizations a way to gain easy access to a vast amount of resources and real-time data. Through cloud-based technologies, companies can respond quickly to opportunities, deploy a plethora of applications, and scale at will to meet ever-evolving customer needs or company growth. 

  • Ion MaeOct 13, 2017
    0 shares
    office worker dialing phone system

    This Week in Telecom is a bi-weekly news round-up on VoipReview.org that aims to give our readers a fast and easy way to catch up on the latest news and top stories that are trending in the voice and telecommunications space. Check in each and every Friday to find out more about stories you may have missed in regards to new companies, mergers, trends, and other telecom advancements.

    Here are the top news stories you might have missed this week:

  • Ion MaeOct 09, 2017
    16 shares
    Avaya Equinox Meetings Online laptop tablet interfaces

    A common adage is that a picture is worth a thousand words. But when it comes to business, video could be worth a whole lot more. Organizations of all sizes are discovering the tremendous benefits of using video in the workplace--from removing distance barriers to enabling efficient collaboration among teams.

  • Ion MaeSep 28, 2017
    0 shares
    employee hand dialing keypad on IP phone

    This Week in Telecom is a bi-weekly news round-up on VoipReview.org that aims to give our readers a fast and easy way to catch up on the latest news and top stories that are trending in the voice and telecommunications space. Check in each and every Friday to find out more about stories you may have missed in regards to new companies, mergers, trends, and other telecom advancements.

    Here are the top news stories you might have missed this week:

  • Ion MaeSep 26, 2017
    0 shares
    contact center headset on laptop computer keyboard

    Understanding and engaging customers these days require more than just resolving a one-time problem or responding to their feedback. To truly connect with customers and stay competitive, contact centers need to provide real-time, personalized customer interactions. And one of the keys to achieving this is by integrating a robust Customer Relationship Management (CRM) solution with a contact center platform.

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