Business VoIP

  • Ion MaeAug 15, 2017
    0 shares
    single sign on use case for Dialpad and G suite

    Nowhere is change more evident in the world of business than in the communications field. Gone are the days when businesses simply relied on their landline phones and email to stay in touch with employees, clients, and customers. Today, enterprises have access to a plethora of communication tools and technologies that let them communicate and collaborate in an instant--regardless of their location or the device they use.

  • Ion MaeAug 10, 2017
    9 shares
    connecting users over cloud network

    Voice over Internet Protocol (VoIP) technology has improved by leaps and bounds, so much so that most businesses--from small businesses to larger enterprises--are replacing and upgrading their legacy phone systems with new-age VoIP and cloud-based communication solutions. This is because, unlike traditional phone systems that include only basic calling features and little flexibility, VoIP systems feature greater capabilities and carry uptime and reliability that suits the need of modern businesses to be connected at all times.

  • Ion MaeAug 10, 2017
    0 shares
    PGi GlobalMeet for Skype

    Modern enterprises today are heavily investing in newer and more advanced communication technologies to bring their teams together and enhance collaboration and overall productivity. Unified Communications, in particular, is gaining widespread popularity as it integrates various enterprise communication services, including voice, audio, web, and video conferencing, instant messaging, presence information, and mobility features in one platform.

  • Ion MaeAug 04, 2017
    0 shares
    business ip phone

    This Week in Telecom is a weekly news round-up on VoipReview.org that aims to give our readers a fast and easy way to catch up on the latest news and top stories that are trending in the voice and telecommunications space. Check in each and every Friday to find out more about stories you may have missed in regards to new companies, mergers, trends, and other telecom advancements.

    Let’s take a look at some biggest stories in telecom today:

  • Ion MaeJul 27, 2017
    79 shares
    Arkadin Vision

    Agility has never been more important for organizations, especially given the changing landscape of business communications and available communication channels. Adapting to the ever-changing communications space and efficiently managing costs while monitoring customer behavior are all must-haves in order to stay competitive. But all too often, rigid and complex business processes and communication silos can reduce a company’s agility; and therefore, affect their competitiveness.

  • Ion MaeJul 25, 2017
    63 shares
    8x8 contact center user interface on multiple devices

    The old adage that says “a business is only as good as its people” is important to remember, especially for organizations running contact centers. Highly skilled, knowledgeable, and motivated contact center agents will definitely help a company succeed, especially given that the customer experience has become a key differentiator in today's competitive market.

  • Ion MaeJul 21, 2017
    3 shares
    standard desk voice over ip phone with icons

    This Week in Telecom is a weekly news round-up on VoipReview.org that aims to give our readers a fast and easy way to catch up on the latest news and top stories that are trending in the voice and telecommunications space. Check in each and every Friday to find out more about stories you may have missed in regards to new companies, mergers, trends, and other telecom advancements.

    Let’s take a look at some stories you may have missed this week:

  • Ion MaeJul 20, 2017
    55 shares
    VoIP for business

    Poor call quality was considered a major deterrent and hindered the rise and adoption of business Voice over Internet Protocol (VoIP) technology early on in business communications. The infrastructure and the technology in these infancy stages of VoIP had not yet been fully developed, and inevitably caused early VoIP phone systems to suffer from delays, dropped calls, noise, and echoes--issues that were (no doubt) bad for business.

  • Ion MaeJul 06, 2017
    3 shares
    VoIP phone system

    This Week in Telecom is a weekly news round-up on VoipReview.org that aims to give our readers a fast and easy way to catch up on the latest news and top stories that are trending in the voice and telecommunications space. Check in each and every Friday to find out more about stories you may have missed in regards to new companies, mergers, trends, and other telecom advancements.

    Let’s take a look at some new items you may have missed this week:

  • Ion MaeJun 29, 2017
    36 shares
    blueface UC platform

    Today’s modern teams and enterprises have more ways than ever to communicate—email, phone call, instant messaging, business SMS, and audio and video conferencing—the list goes on. And establishing effective, real-time communication and collaboration is now much easier thanks to various Unified Communications (UC) platforms that integrate a number of communications channels in a single solution. With UC, businesses can not only streamline operations and boost employee productivity, they can also increase revenue and enhance customer relationships thanks to effective communication.

  • Ion MaeJun 29, 2017
    19 shares
    InterCall Meeting 5 on laptop device

    Telecommuting or working remotely is no longer just a perk or a privilege. For many businesses, it has become the norm. In fact, according to a recent Gallup report called 'The State of the American Workplace', more American employees now work remotely and do so for longer periods. To power today’s increasingly distributed and remote workforce, organizations are embracing cloud-based Unified Communications (UC) solutions.

  • Ion MaeJun 28, 2017
    23 shares
    i-comm connect tactal user interface on mobile and desktop

    Numerous case studies and industry surveys highlight the importance of the customer experience in today’s increasingly connected digital world. The customer experience, which is defined as the customer’s perception of a brand as a result of his or her interaction with the company, has become a critical factor in increasing customer satisfaction, loyalty, and advocacy. There are plenty of ways businesses can ensure a positive customer experience, but perhaps one of the simplest is to make it easy for prospects and customers to contact you.

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