Business VoIP
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8x8, Inc. (NASDAQ: EGHT), a trusted provider of high-powered communications and collaboration solutions for enterprises, is increasing its cloud communications footprint even further after its recent annoucement that it has expanded its partnership with leading global workplace provider IWG plc (formerly Regus). With their expanded partnership, 8x8 will now be able to provide Communications Cloud services to an additional 13 new countries as well as offer a broader selection of 8x8 services for Regus customers.
Toshiba’s decision to close its Telecommunication Systems Division (TSD) and exit the North American business telecom equipment market earlier this year caught many of its customers, resellers, and dealers by surprise. Toshiba TSD was in business since 1975, and has always been considered by many as an innovator in the telecommunications industry, offering a wide range of telephone system products and other business solutions. But as the telecom industry has slowly shifted in the past decades from on-premise towards the cloud, Toshiba seemingly failed to keep up.
As enterprises throughout the globe quickly realize the advantages of switching to cloud-based communications, service providers are subsequently being presented with numerous growth opportunities by tapping into the cloud services market. However, transitioning to a cloud business model and carving a name in the industry does not come without its challenges.
This Week in Telecom is a weekly news round-up on VoipReview.org that aims to give our readers a fast and easy way to catch up on the latest news and top stories that are trending in the voice and telecommunications space. Check in each and every Friday to find out more about stories you may have missed in regards to new companies, mergers, trends, and other telecom advancements.
Here’s what you may have missed this week:
With today’s consumers becoming increasingly connected and in turn expect the best and most from brands they trust, businesses need to understand that the customer experience is now the next competitive battleground. The better the overall customer experience is, the higher the chances a business has of attracting and retaining clients. In fact, a study by customer intelligence firm Walker reveals that by 2020, the customer experience will overtake price and product as the key brand differentiator.
Worldwide technology leader Cisco (NASDAQ: CSCO: $34.30) furthers its transition from hardware to software after recently announcing that they are acquiring San Jose-based Software-Defined Wide Area Network (SD-WAN) startup Viptela for $610 million in cash and assumed equity awards.
Connecting and supporting workforces across multiple countries was once a complex, arduous, and expensive process. However, all of this has changed thanks to the advent of the cloud, which now helps businesses of all sizes drive their operations. Cloud-based communications and collaboration solutions enable businesses of all sizes with multiple locations to quickly, conveniently, and cost-effectively bring their teams together regardless of where they are working from.
Businesses are rapidly turning to cloud-based solutions for their communication and collaboration needs. This has become increasingly common for companies with multiple branches because cloud-based apps and systems offer greater convenience, flexibility, and a richer set of features to address the needs of modern, mobile workers.
This Week in Telecom is a weekly news round-up on VoipReview.org that aims to give our readers a fast and easy way to catch up on the latest news and top stories that are trending in the voice and telecommunications space. Check in each and every Friday to find out more about stories you may have missed in regards to new companies, mergers, trends, and other telecom advancements.
Today's contact center solutions are much different than the solutions they evolved from. Contact centers have steadily grown in features, size, and availability thanks to the number of advancements in voice and cloud technology that allow for better customer service and a better end-user experience. Now users are able to use the power of the cloud to put callers in a smart queue, use skilled-based routing for the most applicable agent, and integrate third-party Customer Relationship Management (CRM) applications to view customer details, and more.
Today's businesses communicate much differently now that companies are taking advantage of VoIP technologies, cloud communications, third-party integrations, and other tools that are aimed at helping to foster productivity and efficiency in the workplace. In 2017 alone there has been a steady increase in the availability of Unified Communications (UC) in addition to team messaging and other collaboration tools that help businesses work in a much more effective manner.
Cloud communications and "the cloud" as an entity are not considered trends anymore in the voice space. Cloud communications and the cloud are staples for business communications, helping companies to effectively manage their internal and external communications in an efficient and cost-effective manner. Since the introduction of the cloud, businesses have been taking advantage of its flexibility, scalability, and easy-access to make for fluid communication across a multitude of channels.
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