Business VoIP
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In the past, bulky landline phones and clunky fax machines dominated office environments. They offered the quickest way for employees to communicate with colleagues, clients, and customers. But today, these machines have become a rare sight, if not completely extinct, in most office settings. A vast range of tools such as email, instant messaging, SMS, conferencing, and Voice over Internet Protocol (VoIP) solutions have taken over the workplace instead.
Today’s entrepreneurs have no doubt become increasingly tech-savvy. Companies have gone beyond standard email to tap into other technologies and tools that will help streamline their business, including cloud storage and project management applications, customer relationship management (CRM) software, Voice over Internet Protocol (VoIP) solutions, and even social media.
Saying that competition is fierce within the business Voice over Internet Protocol (VoIP) market is an understatement. With an increasing number of enterprises demanding reliable and cost-effective VoIP solutions and multiple companies promising to address this demand, getting a foothold in the VoIP market has been difficult for some companies. In order to grow, VoIP service providers need to consider their stock, staff, infrastructure, warehousing, customer service, and processes, among many others.
Short Message Service (SMS), also known as text messaging or "texting", was once the exclusive domain of the younger generation of mobile users. But today's businesses are seeing big value in using SMS as a viable communication method.
Contact centers have rapidly evolved over the past few years. Gone are the days when contact centers were seen simply as call-taking centers, which relied on big, expensive, and space-consuming on-premise solutions whose sole purpose was to handle customer calls. But today, these contact centers have transformed and grown to become the ultimate customer experience hub in most organizations, delivering support across multiple channels such as the web, social media, phone, email, mobile and live chat.
BroadSoft, a market leader in the cloud unified communications software as a service (UCaaS) space, recently announced its acquisition of VoIP Logic, a provider of managed Voice over Internet Protocol (VoIP) systems and solutions to carriers and service providers in the United States.
Quality and reliability were two of the major issues that customers faced with Voice over Internet Protocol (VoIP) technology during its infancy. Users would sometimes get echoes or dropped calls, which understandably put off many users and businesses from the technology. Today, however, there has been an amazing improvement in the quality of calls and the service. In fact, various providers such as Mitel, a global leader in cloud business communications, offer a range of products and services that guarantee exceptional HD voice and audio quality.
Communicating with clients, customers, and colleagues--whether in the office or across the globe--has never been easier, faster, or more affordable. Nowadays, businesses have a lot of options at their disposal, with the vast array of new communication and collaboration tools and technologies. Ironically, though, the explosion of such tools has also brought a new problem: a business communications crisis.
To boost the adoption of cloud communications in enterprises, Unified Communications as a Service (UCaaS) provider 8x8 has recently announced the expansion of its international channel program, Channel 2.0.
When top Voice over Internet Protocol (VoIP) provider Vonage acquired privately-held communications platform-as-a-service (CPaaS) company Nexmo back in May, the cloud communications market was abuzz as the acquisition meant Vonage was firmly on its way to becoming the undisputed leader in the market. According to analysts, the combination of Vonage’s voice network and Nexmo’s application program interfaces (APIs) could bridge the gap between employee-based and customer-facing communications.
Businesses looking for a good Voice over Internet Protocol (VoIP) solution often turn to online consumer reviews to make their search easier. In many reviews and comparison websites, users share their experiences about different service providers, which helps provide insight to customers and influence the purchasing decision of shoppers.
For aspiring and established entrepreneurs, attending business conferences is one of the best ways to get fresh ideas and strategies on how to take or realign your business in the right direction. One popular business conference that has proven to be both informative and inspiring is NextCon16, which is organized by one of the leaders in cloud communications: Nextiva.
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