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Nextiva Reviews

Message from VoipReview.org Staff: VoipReview has reason to believe that individuals or entities associated with or having an interest in promoting Nextiva have been attempting to post fake or otherwise inauthentic reviews in order to artificially increase the overall review score of Nextiva on VoipReview.org. We have unpublished reviews that we’ve confirmed are fraudulent, and we continue to investigate all of Nextiva’s reviews. Please take this into consideration when researching VoIP providers. We are committed to ensuring the integrity of all of our user reviews.


Nextiva has changed business phone service for good; Nextiva's phone service combines high-quality service with incredible technical support — and you can keep your arms and your legs. One of the best in the business today, Nextiva delivers powerful communications capability with simplicity and ease of use.

Nextiva has two basic phone plans: Connect and Nextiva Office. Both have multiple scalable options: as you increase your calling capabilites (for instance, expanding from 1,000 minutes a month to unlimited minutes) your monthly flat rate increases. But that’s it: there aren’t setup fees or contracts (that is, unless you want one; like most other VoIP providers, Nextiva offers a discount to encourage you to sign a contract).

No matter what plan you choose, Nextiva will load your plan with useful features. Even Connect 100 (100 minutes for $8.95 a month) offers 10 virtual extensions, along with cell phone integration, follow me features, advanced voicemail features and more. Plus, Nextiva offers a wide variety of helpful customer support options — including US-based support.

Nextiva also offers efax and SIP trunking service.

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Users Average Rating

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Fantastic until once we signed the contract, then everything changed.

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Nextiva was amazing and promised everything we asked for as if our requirements were the simplest thing they had ever seen. This was not a surprise since we are a small company with 35 employees and only 5 locations. The terror of this company started on a Tuesday after we were unable to get in touch with our on-boarding rep for two business days. We were concerned that we had gotten a notification that our numbers were scheduled to be ported on Thursday. The rep told us that we were within the 72 hour window and it could not be changed. Well, we had been calling since Friday so thanks pal. We though we just had a bad on-boarding rep. We scrambled and managed to pull a miracle and got the system switched out, but most of the features that were were sold on were not working. Many customers were going straight to the auto attendant, even though we wanted a rep to have 6 rings before sending the customer to the auto-attendant. About that time, the on-boarding rep dumped us for a new rep, who worked through most of our issues, but we still had features that were were sold on that were not working and customers that could not get through. A few weeks later we had a new rep, and we still had features that were not working and customers that could not get through. This rep was able to give us the Enterprise Tech support number and they were able to fix some of our call flow issues because the original on-boarding team managed to completely fail at the basic set-up. At this point we are just happy that customers can call and get one of our employees on the phone. The admin portal is worse thatn they portray in the sales demo. There is no ability to make mass changes. They do not use the call flows that they brag about and instead use a band-aid style system that is difficult to modify. There is probably some really bad bugs in the system they show off in the sales pitch. So, if your only requirement is that after a couple of months of work, you can get business phone calls, this system will work. If you want features, customer service, or support, look elsewhere.

we managed to get the basic features working ok
consider buying a car from a used car salesman that sells broken cars dressed up as cars that run well. This is what getting int a contract with Nextiva feels like.
No

Nextivia Don't do it

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Service is not what they claimed. Prices went up dramatically after we added lines, nothing they promised. They are way overpriced and when I tried to get out they are still charging me when I don't even HAVE SERVICE with them.

0
My worst experience with a phone company
No

Nextiva engages in predatory practices

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I signed up and was ported on 12/27/2019. From day 1 I had issues. I called customer service daily for the first week trying to resolve reoccurring issues with this company. Sound quality was inconsistent. Text messages sometimes didn't go through and other times there was a major time delay. Less than 1 month into my "contract" I had to switch back to land line services. I could not afford to have second class communication issues when that is the life line of my business. The "customer service" always acted like "this was the first time they had ever seen this issue". After reading the many reviews here I now know that is not true. They lock you into a contract knowing that they have issues with the functionality and consistency of their product. They DO NOT disclose these issues ahead of time and they tell you everything will work great! BTW if you use IPhone app expect major delays for inexpiable reasons They expect me to keep their poor and inconsistent service and compromise my business communications because of their "contract"? Failure to disclose these issues prior to the introduction of a contract is predatory. If nextiva doesn't drop my contract I am going after everything I spent on equipment and everything I had to pay to get my services switched back!! CLASS ACTION LAW SUIT!

none
horrible platform. Horrible reliability, reoccurring issues, contact info has to been entered twice for every client. Major issues with Iphone OS
No

RUN from this horrible company-don't do business with Nextiva

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Run from this company. We've been with them for years and within the past year they lost ownership of 3 of our phone lines and we had to get new numbers and redo all of our marketing materials which is super expensive. No refunds, no customer service, horrible experience. RUN FAST, anyone is better than Nextiva. Horrible company, no one ever responds to service tickets, customer relations only calls to follow up after business hours on a Friday when they know they can leave a message. I'd give them negative stars if I could. Also pay attention to the false positive reviews they post trying to make themselves look better. Such a dishonest company.

NONE
Everything about them is horrible
No

Worst experience of my life with a service provider

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Worst experience of my life with a service provider! I was lied to on what the system could and couldn't do and when I finally realized it (after wasting 2 weeks of my time trying to make it work!) I've sent 4 tickets to support asking to cancel the contract they forced me to sign and all I get is an email back saying they will "get back to me shortly" but NO ONE EVER GETS BACK TO ME! I've also spent HOURS on the phone with their customer service and after leaving me on hold forever they come back on the phone and tell me someone will call me back within the next 24 hours, that was A WEEK AGO!!! SERIOUSLY???!!! Am I the only client they decided to completely ignore or are all these amazing reviews a LIE? How can a company have SO MANY raving reviews but then ignore a client for 3 weeks and get away with it?! This is insane! I will at least try to post this on any and every site I can think of because it feels that the only time you get any service now days is if you take to social media! That's the only time company's listen to you nowadays!!!

NONE!
Absolutely nothing!
No

business owner

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I was promised phone and fax and text message service. The text message service didn't work. Messages wouldn't come through to me unless I was actively in the nextiva app. If I wasn't in the app, messaged that were sent to me would NOT be in the app when I opened it. They just disappeared. Without the ability to have functioning text messages, I gave them a chance to fix it. They rebuild the text messaging service for me. Did not fix the problem. I tried to quit nextiva and get a refund because their product didn't work as promised. I was lied to the entire process with customer service about getting help regarding cancelling and a refund. Nextiva keeps saying there is a signed contract for 1 year and they can't give a refund, or a early termination. They can't grasp that, yes, there is a contract and they did not live up to it by failing to provide function text messaging. Bad product and bad customer service.

none
text messaging didn't work and they couldn't input my old phone contacts to their system
No

Moved their customer service to Eastern Europe. Can't get a straight answer

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I used Nextiva for 2 years and they were great. Due to a move, I had to find a new provider. After a year, I couldn't wait to go back to Nextiva. Now after being back for a year, I feel like crying. This is NOT THE SAME COMPANY. My options keep dropping off, My service is spotty. Nothing works for more than a month and then when I have to call customer support AGAIN, I get Eastern Europe. The customer service reps follow a script and if you don't know the terminology, they get rude and act like you are stupid. REALLY? I am sick of dealing with this and can't wait for my current contract to end. I will be out of here.

In 2015, they were amazing.
Customer service in Europe - rude. unreliable service.
No

Try Another VOIP Service

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Try another VOIP service. Do not waste your time with Nextiva. I subscribed to Nextiva VOIP, Voice Over Internet Protocol service as a way of creating an additional telephone and fax number for my business in October, 2016 when I started my accounting and tax practice. I was excited about the idea of having two different telephone numbers ring to my cell phone, my personal cell phone number and work number through the Nextiva App. In the beginning I was already having problems hearing people using the Nextiva App by itself. People were also having trouble hearing me. Voices would fade in and out in a tinny, electronic manner. I called Nextiva several times to get this resolved. Their level one and two technicians are a waste of everyone’s time and money. When I called into Nextiva customer service, I kept getting asked repeatedly for my PIN, name, and phone number. Often it was the same person asking me over and over again the same information that they were clearly not keeping track of. They also repeated apologies and ultimately did not know how to resolve a single problem I called in about. After a few months and persistence, I was able to get to a level 4 technician consistently, who helped me bypass the Nextiva App by piggy-backing on my cell phone number. I could then hear people better and the reception was better. A few months after that during this past tax season 2018, I started noticing I was missing calls. One of the customer relations managers at Nextiva, denied that there was a problem and denied me a one month credit that I asked for. Monthly fees were about $50/month. After several months of calling in about the same problem, I reached a customer service manager, who granted me a credit for one month in August, 2018 for September, 2018. I still had the same problem, then they said my router was no good for the Nextiva service. There was subsequent fooling around with Comcast who had to come out twice because I had asked according to Nextiva instructions for a stand-alone modem. After the second visit Comcast stated they no longer provide stand-alone modems, but can bridge the modem they provide. There was a lot of customer service manager turnover. The customer service manager changed to one who sent me a Netgear router for free to try. I still had the same problems, my phone would go straight to voicemail when people called. I told the manager I have had it, I have spent at least 100 hours with Nextiva Customer service. I then proceeded to look for another service and get my phone number and fax transferred to the new service. This is called porting the number, which takes a few weeks to complete. Upon being informed the service manager got mad and charged my business credit card on file without my authorization for $91.10 for a Netgear N300 Router retailing at $34.99. I was furious. I stuck to my plan and ported the numbers over to the new service and shipped the Netgear router back at my own expense via UPS 2 day costing $14.44. The porting got confirmed by the new VOIP service and the router return was confirmed by Nextiva who promptly credited the $91.10 back to my credit card. Save yourself some time and money in your VOIP search and do not go to Nextiva.

Really, Pros?
Please see review comments
No

DO NOT USE OVERCHARGED ME FOR 2 YEARS!

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I heard from Nextiva. They admitted to overcharging the account for over 2 years but did not agree to refund the total amount they overcharged because they say that I should have caught it sooner. I explained that I informed them that the invoices were not being received over a year ago and asked them to update the email address but they conveniently never did. I also explained that they are responsible for billing me correctly and they did not. Additionally, they have informed me that I am in a contract which I did not agree to and that I have early termination fees which I was explicitly told I do not have numerous times in the past. They want to refund me $1400 and charge me over $3000 for canceling. Since they broke their supposed contract I should be allowed to switch to a more reliable and trustworthy company without penalty. Additionally I should be refunded for the total overcharges not just a portion of them. I would like to formally escalate my complaint.

None
Liars Scam Artists Hidden Fees False Billing
No

DO NOT SWITCH to NEXTIVA

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Nextiva lied to us to get us to sign a contract. We have roughly 60 Extensions and they promised to have us switched over from our current provider- VONAGE BUSINESS within 30 days. 6 Months later we were still not switched over. We were paying for two different phone systems to a tune of $7,000 a month. Bottom line.. do no trust them. They will lie to you just to get you to switch over to them and in the end the service is inadequate- the salesmen are liars and the support is terrible. They hire people who don't know what they are doing and in the end the consumer suffers. Then as we are trying to leave NEXTIVA they hold our numbers hostage for a few more months until we filed a complaint against the FCC. These people are unbelievable- We tried to switch from Vonage to save some money but the service and support isn't worth the savings- just saving 20% for more headaches and grief. TRY ANYONE ELSE EXCEPT FOR NEXTIVA

NONE
Terrible customer service, Terrible support, Terrible connection.
No

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Nextiva

Scottsdale, AZ
2005Year Founded
78%Recommend
184User Reviews
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4.2555
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86%
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88%

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