Nextiva Reviews

Nextiva has changed business phone service for good; Nextiva's phone service combines high-quality service with incredible technical support — and you can keep your arms and your legs. One of the best in the business today, Nextiva delivers powerful communications capability with simplicity and ease of use.

Nextiva has two basic phone plans: Connect and Nextiva Office. Both have multiple scalable options: as you increase your calling capabilites (for instance, expanding from 1,000 minutes a month to unlimited minutes) your monthly flat rate increases. But that’s it: there aren’t setup fees or contracts (that is, unless you want one; like most other VoIP providers, Nextiva offers a discount to encourage you to sign a contract).

No matter what plan you choose, Nextiva will load your plan with useful features. Even Connect 100 (100 minutes for $8.95 a month) offers 10 virtual extensions, along with cell phone integration, follow me features, advanced voicemail features and more. Plus, Nextiva offers a wide variety of helpful customer support options — including US-based support.

Nextiva also offers efax and SIP trunking service. Use the banner above to visit their website and get custom pricing.

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Nextiva has changed my business

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Switching to VoIP has freed me from depending on the telephone company and since 2013; my business has saved upwards of $3000 in equipment, maintenance, and operational costs. I do not know what other VoIP providers are like but I have been with Nextiva from the beginning and it has been a smooth ride for me. I run several online marketing companies, and have several employees. I shifted to VoIP purely to save money. I had read that this cloud technology could save a small business useful dollars. A quick comparison of services and I decided to give my business to Nextiva, not quite knowing what to expect. The signup came as a pleasant surprise and the technical staff ensured that I got a hang of operating the web panel. The staff at Nextiva is professional and friendly, and whenever I have approached them with an issue, they have gotten things back and running within minutes. They know how to retain customers. Am a business person myself, and I can see this in their approach. Such service offered at prices they charge is an unbeatable combination. The online fax service is a money saver, time saver, and business enhancer. I can fax replies and deals to my corporate clients from anywhere. I have actually landed business because of deals that I forwarded in a timely manner.
- Great Customer Support - Cheap than Landlines - Effective Business Communication Platform
-Pricer than competitors
Yes

STAY AWAY - Nextiva

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We have been with Nextiva for one month now. It seems like each week there is something new that was not configured correctly when we ported over and we have to work to get it resolved. The biggest issue occurred the first week after we went live. From the beginning, we informed the Nextiva sales rep that we needed an all page. We informed them that we had 129 devices. During the discussion process, we increased our number to 139. At no point during the process did the sales rep tell us there was a limit on the number of devices that could be included in the all page. The first week of our being live on their network, I went to set up the all page and was informed that we could not get that because they only supported 100 devices. We area K-12 school and we use the phones as our paging system. We now have to go out and spend about $5,000 to set up IP speakers that can be added to the system in order to get our all page. In addition to the paging, there have been numerous issues that our original deployment manager was supposed to get configured which did not get done. I have had to continually follow up to get things configured correctly.
Once you are configured, the technical support does a good job.
The set-up is a headache. I have set up numerous systems and have NEVER run across the amount of issues that I have seen with Nextiva. Do not use them unless you plan on babysitting all of their work until you are completely configured.
No

Problems solved- everytime - Nextiva

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We've had Nextiva for our business for 3 months.Between getting set up and issues due to learning how to use the system, we've had to ask for help quite a few times. The service has been excellent. The agents have been knowledeable, no language barrier, patient and happy to help. It's honestly the best customer service I've dealt with. If you're asking for a system that is flawless from the start, you're going to have to pay quite a bit more. But if you're ok with working with them to work out a few small kinks, this is a very good option. ** side note** They suggested Polycom phones which we went with. I absolutely hate the phones. They claim to be the easiest phone to use...... Wrong! Very hard to figure out.
Amazing customer service
none
Yes

Love Nextiva

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We installed Nextiva in 2015 and have enjoyed an almost problem free phone system after or initial installation. We had our previous lines ported to Nextiva which took longer than anticipate, but once that was completed the system has worked almost flawlessly. We occasionally have issues that after investigation turned out to be related to our ISP and not Nextiva. I find their website easy to navigate and I can activate most features without ever having to be physically present, like call forwarding, etc. I was very nervous about changing providers, but our previous provider was going out of business, so I had no choice. No I'm so glad I did that as our service is as good or better and our cost is less than half what we were paying.
Good customer service. The account representative contacts me monthly to check on how we're doing. Tech support is fast when there is an issue.
I took longer than anticipated to port our old numbers over to Nextiva.
Yes

Disappointed and disgusted

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We are currently in the middle of a crisis with Nextiva!!! We signed up for Nextiva VoIP service on February 14, 2017. Monday February 27, 2017, we opened shop to discover that we no longer have telephone, fax nor internet services. We learned from AT&T that Nextiva submitted a request, on our behalf, to cancel our contract with AT&T. This was obviously not what we had agreed to with Nextiva. At this point, AT&T cannot re-establish our internet service until March 3, 2017. AT&T cannot expedite our request due to the ongoing flooding situation in our area. This means that we will be out of business for a minimum of 5 days. We are a small pharmacy and our enterprise systems operate behind a third party firewall which requires static ip addresses. When AT&T re-installs our internet service, we will get a new set of ip addresses so the firewall, POS system, security cameras, etc will all have to be reconfigured. I spent over two hours on the telephone, on day 1, with Nextiva level 1 support which only led us back to the mercy of AT&T. I reached out to our Nextiva Sales Agent, but learned that he was on leave of absence. I tried to escalate to Sales Agent’s manager; left several messages to explain our situation, but the fact that Nextiva shut down our business was not enough for him to return our calls. On day 2, I sent an email to Tomas Gorny (CEO) and other Nextiva Executives with copy to our Sales Agent & his manager, but did not get any response from anyone at Nextiva. Today is day 4 of our business being shut down. I followed-up on the email sent to Tomas Gorny, expressing my disappointment. Two hours later, I finally got a call from my Nextiva Sales Agent, but it was to let me know that it’s mine and AT&T’s fault. It is my fault because I signed the contract with Nextiva; he drew my attention to the fine prints on the contract where it says situations like mine may occur. It is AT&T’s fault, because AT&T should have verified with me before disconnecting my services. When I asked to terminate my Nextiva contract, even though we have not received services from them yet, Sales Agent said that I have to send an email request into their CRM system. Nextiva is a modern day snake oil salesman – they made a quick sale full of promises and then ran for the hills. No apologies, no accountability, no business integrity, and no acknowledgement for our financial loss - - this is their top down company culture and work ethics.
Fancy sales pitch
No apologies, no accountability, no business integrity, and no acknowledgement for our financial loss - - this is their top down company culture and work ethics.
No

The Nextiva Nightmare!

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What a nightmare!! I was so hopeful this system would provide the service I was sold. Set up has been terrible, glitches everywhere. Getting them fixed is like pulling teeth. We have a car/boat dealership and have lost calls because of all the problems. I had no idea this would consume dozens and dozens of hours of my time to get working and it is still not working. I was told they would port my number , they can’t. I was told we had cell phone apps included for all users that made the cell phone work just like the IP phones. Not true! (unless we pay for a “special” app at $7/month for each user). I am still paying for my original phone lines and Nextiva system just to keep my business functioning. Too many issues to list. I am still hopeful things will work out but this is truly a nightmare, nightmare, nightmare!! Do not switch over your phone system or authorize phone number porting or pay any monthly fees until AFTER your Nextiva Phones are all set up and all functions tested. They want you to Port over you numbers right away so you are locked in to them, then the nightmare begins. Good luck! Ha ha!!
Theoretically this is supposed to be the latest and greatest. Hmmmm....
see comments above
No

Best business communication service. Nextiva

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Nextiva is perfect for our business communication needs. An agent did the installation and applied my settings for me because we had non-standard requirements and I am not technically inclined. The voice quality is good and we have never had any issues at all. We will continue using the service for a long time to come because it is a good investment that answers more than just the ability to make and receive calls.
Nothing yet.
I will continue to be a loyal client and refer anyone who could benefit to Nextiva.
Yes

DO NOT make the same mistake I did...Nextiva

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My experience with Nextiva hasn't been very smooth. First off, they DO NOT install your phones for you...they send the phones to you and expect you to install them on your own. For 5-10 phones, that wouldn't be so bad, but we had to do it for nearly 30 and it was a nightmare. When one phone didn't work, getting it replaced seemed to take forever. Furthermore, the sales team promised me that they could get me through implementation by a certain date, but the implementation team told me I'd have to wait for several days past that, which wasn't okay because we needed phone service. We ended up working with tech support to get the system set up, who is great to fix little issues here and there but doesn't have the experience to set up a new account, so it was beyond botched. Phone calls were going to the wrong phones and were getting lost after being transferred, and it was all a huge mess. We were finally able to get taken care of nearly two weeks later after I complained enough. When I was assigned an account manager, she spent more time reminding me that I signed a contract rather than ask what she could do to help. Also, every time I've had a complaint with them over anything, again they remind me that I signed a contract and I agreed to their terms, etc. Overall, I don't know where Nextiva gets their raving Customer Reviews because I'm super easy to please but they've been such a pain to work with...I regret going with them in the first place...
Nice Phones (Polycoms); Quick Answering Tech Support; Fairly Reliable; Decent Call Quality
There are a lot of features that they offer as upgrades that other companies offer for free; My account manager was more concerned with reminding me that a signed a contract, whether than see what they could do to make us happy
No

Great Experience! - Nextiva

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Firstly, everyone at Nextiva that I've spoken to has a fantastic attitude towards their jobs and more importantly - towards their customers. Customer support is quick, thorough and they follow up without a minute’s hesitation. Thanks to Nextiva our office phone system is up and working perfectly.
I consider Nextiva to be a solid service provider for our office phones.
Nothing right now.
Yes

VOIP and PBX systems very affordable. - Nextiva

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I simply love Nextiva VOIP and PBX systems. When I first signed up 8 months ago, the setup took minutes and I have 16 users on it. The implementation team was fantastic and made sure that we were happy. My employees quickly learned how to use the system, and the phone is great quality. I like that the virtual receptionist handles the PBX and transferring calls to the extensions, because it saves the company time and money. Speaking of which, I also like the pricing model, because it is easy to budget for, even when my business expands. The customer care department is very good too. They don't treat you like just another number, like many other companies do. Whenever I've had an issue, they went out of their way to find the problem, and fixed it quickly and efficiently. There's really nothing to complain about. Nextiva rocks!
Great service and support
Nothing yet.
Yes

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Nextiva

Scottsdale, AZ
2005Year Founded
86%Recommend
201User Reviews
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