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Nextiva Reviews

Nextiva has changed business phone service for good; Nextiva's phone service combines high-quality service with incredible technical support — and you can keep your arms and your legs. One of the best in the business today, Nextiva delivers powerful communications capability with simplicity and ease of use.

Nextiva has two basic phone plans: Connect and Nextiva Office. Both have multiple scalable options: as you increase your calling capabilites (for instance, expanding from 1,000 minutes a month to unlimited minutes) your monthly flat rate increases. But that’s it: there aren’t setup fees or contracts (that is, unless you want one; like most other VoIP providers, Nextiva offers a discount to encourage you to sign a contract).

No matter what plan you choose, Nextiva will load your plan with useful features. Even Connect 100 (100 minutes for $8.95 a month) offers 10 virtual extensions, along with cell phone integration, follow me features, advanced voicemail features and more. Plus, Nextiva offers a wide variety of helpful customer support options — including US-based support.

Nextiva also offers efax and SIP trunking service. Use the banner above to visit their website and get custom pricing.

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NextOS launch was a huge success

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Thanks to the Nextiva team our NextOS launch was a success. We are up and running on the new system and getting all kinds of unexpected benefits. Our team also loves it and there’s really a positive vibe in the office at the moment.

We have so much data and it’s now so easy to access. We’re able to move a lot faster, make decisions, and take actions as a result of the NextOS system.
Before NextOS we had the data but it wasn’t easy to get to and so we often didn’t use it when making decisions, or it slowed us up making decisions. Now we can act quickly AND be informed. It’s definitely worth checking out. It might not be right for every organization but it’s been a game changer for us and could be the same for your business.
Yes

Try Another VOIP Service

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Try another VOIP service. Do not waste your time with Nextiva. I subscribed to Nextiva VOIP, Voice Over Internet Protocol service as a way of creating an additional telephone and fax number for my business in October, 2016 when I started my accounting and tax practice. I was excited about the idea of having two different telephone numbers ring to my cell phone, my personal cell phone number and work number through the Nextiva App. In the beginning I was already having problems hearing people using the Nextiva App by itself. People were also having trouble hearing me. Voices would fade in and out in a tinny, electronic manner. I called Nextiva several times to get this resolved. Their level one and two technicians are a waste of everyone’s time and money. When I called into Nextiva customer service, I kept getting asked repeatedly for my PIN, name, and phone number. Often it was the same person asking me over and over again the same information that they were clearly not keeping track of. They also repeated apologies and ultimately did not know how to resolve a single problem I called in about. After a few months and persistence, I was able to get to a level 4 technician consistently, who helped me bypass the Nextiva App by piggy-backing on my cell phone number. I could then hear people better and the reception was better. A few months after that during this past tax season 2018, I started noticing I was missing calls. One of the customer relations managers at Nextiva, denied that there was a problem and denied me a one month credit that I asked for. Monthly fees were about $50/month. After several months of calling in about the same problem, I reached a customer service manager, who granted me a credit for one month in August, 2018 for September, 2018. I still had the same problem, then they said my router was no good for the Nextiva service. There was subsequent fooling around with Comcast who had to come out twice because I had asked according to Nextiva instructions for a stand-alone modem. After the second visit Comcast stated they no longer provide stand-alone modems, but can bridge the modem they provide. There was a lot of customer service manager turnover. The customer service manager changed to one who sent me a Netgear router for free to try. I still had the same problems, my phone would go straight to voicemail when people called. I told the manager I have had it, I have spent at least 100 hours with Nextiva Customer service. I then proceeded to look for another service and get my phone number and fax transferred to the new service. This is called porting the number, which takes a few weeks to complete. Upon being informed the service manager got mad and charged my business credit card on file without my authorization for $91.10 for a Netgear N300 Router retailing at $34.99. I was furious. I stuck to my plan and ported the numbers over to the new service and shipped the Netgear router back at my own expense via UPS 2 day costing $14.44. The porting got confirmed by the new VOIP service and the router return was confirmed by Nextiva who promptly credited the $91.10 back to my credit card. Save yourself some time and money in your VOIP search and do not go to Nextiva.

Really, Pros?
Please see review comments
No

Surveys

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Nextiva Survey tool is a key part of our customer experience work. We can learn a lot from our customers and it’s been important to us to improve the way our customers provided feedback. We knew we needed to make it easier for them and we’ve been able to accomplish this simply with the set-up from Nextiva.

We can pulse or customers, analyze and learn much more quickly than before.
None right now.
Yes

Solid technology & customer service

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The platform is great and the team that helps get you live is really knowledgeable. They make it all happen smoothly!

Definitely check it out. I can see the impact it’s having across our business and it is impressive.
We held up the process. Should have had the right people in the team from the start.
Yes

DO NOT USE OVERCHARGED ME FOR 2 YEARS!

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I heard from Nextiva. They admitted to overcharging the account for over 2 years but did not agree to refund the total amount they overcharged because they say that I should have caught it sooner. I explained that I informed them that the invoices were not being received over a year ago and asked them to update the email address but they conveniently never did. I also explained that they are responsible for billing me correctly and they did not. Additionally, they have informed me that I am in a contract which I did not agree to and that I have early termination fees which I was explicitly told I do not have numerous times in the past. They want to refund me $1400 and charge me over $3000 for canceling. Since they broke their supposed contract I should be allowed to switch to a more reliable and trustworthy company without penalty. Additionally I should be refunded for the total overcharges not just a portion of them. I would like to formally escalate my complaint.

None
Liars Scam Artists Hidden Fees False Billing
No

Our team is loving the new CRM from Nextiva

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We were considering Salesforce and NextOS and went with NextOS due to the extendibility. It’s great because it’s designed to grow with your business. With salesforce you’re paying for every user and upgrade and it can become really expensive really fast.

Nextiva it’s not penalizing your growth! It seemed like a much better option.
None right now.
Yes

Very impressed with Nextiva

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From the first contact with Nextiva you’ll be impressed. They are professionals through and through. They’ve made it easy for us to get online with many of their tools and systems and we’re always amazed at the business outcomes that result. It’s nice to work with a business we can trust and that gets us. We are trying to be as effective as possible for our customers and to do that we need all the information we can get. Nextiva’s Drive makes it’ easy to store and access important information, share and download as needed. We are able to get contracts out and back faster. No delays means no changing minds, forgetting and pushing off the sale. We are ready to scale up with our new set up and we’re excited about it too.

The staff who are heavy users are really positive and like using the tools, they have commented about how it makes things easier for them. At the end of the day it’s our job to make their life easier. If you’re sick of slow and clunky paper processes or cloud sharing that’s not super simple, then we can recommend Nextiva’s solutions. They have certainly been a godsend to us!
It’s seamless for the customer and that makes it perfect for us. We also use Vfax which has really helped us streamline our contracts process and improve our ability to close.
Yes

We Maximized Our Grwoth

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We couldn't be happier with our new service from Nextiva. Our call center has never been this efficient, now that we are on the new Nextiva VoIP service. What a turn around I wish we'd moved years ago.

We're seeing strong results so far since we made the move to Nextiva. Really happy with the platform and service level.
Nothing I can think of right now.
Yes

We sincerely can’t complain about Nextiva!

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We have been using Nextiva’s services for more than 7 years at our company’s offices. We aim to keep our small company profitable and lean so we don’t have in-house IT support, but thanks to Nextiva we don’t need any IT specialists to run our phone system. Nextiva’s service has been truly incredible. We rarely if ever have issues with service. When we need help moving lines or changing our call plan.

It’s not a cheap system, but it is impactful so it’s worth the investment.
We're very satisfied with our new phone service from Nextiva. It's made a big difference to the work load of our front end teams. We're on track for a record breaking year as a result!
Yes

DO NOT SWITCH to NEXTIVA

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Nextiva lied to us to get us to sign a contract. We have roughly 60 Extensions and they promised to have us switched over from our current provider- VONAGE BUSINESS within 30 days. 6 Months later we were still not switched over. We were paying for two different phone systems to a tune of $7,000 a month. Bottom line.. do no trust them. They will lie to you just to get you to switch over to them and in the end the service is inadequate- the salesmen are liars and the support is terrible. They hire people who don't know what they are doing and in the end the consumer suffers. Then as we are trying to leave NEXTIVA they hold our numbers hostage for a few more months until we filed a complaint against the FCC. These people are unbelievable- We tried to switch from Vonage to save some money but the service and support isn't worth the savings- just saving 20% for more headaches and grief. TRY ANYONE ELSE EXCEPT FOR NEXTIVA

NONE
Terrible customer service, Terrible support, Terrible connection.
No

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Nextiva

Scottsdale, AZ
2005Year Founded
85%Recommend
215User Reviews
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Overall Rating

4.4865
4.62
90%
88%
90%
89%
92%

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