Nextiva Reviews

Nextiva has changed business phone service for good; Nextiva's phone service combines high-quality service with incredible technical support — and you can keep your arms and your legs. One of the best in the business today, Nextiva delivers powerful communications capability with simplicity and ease of use.

Nextiva has two basic phone plans: Connect and Nextiva Office. Both have multiple scalable options: as you increase your calling capabilites (for instance, expanding from 1,000 minutes a month to unlimited minutes) your monthly flat rate increases. But that’s it: there aren’t setup fees or contracts (that is, unless you want one; like most other VoIP providers, Nextiva offers a discount to encourage you to sign a contract).

No matter what plan you choose, Nextiva will load your plan with useful features. Even Connect 100 (100 minutes for $8.95 a month) offers 10 virtual extensions, along with cell phone integration, follow me features, advanced voicemail features and more. Plus, Nextiva offers a wide variety of helpful customer support options — including US-based support.

Nextiva also offers efax and SIP trunking service. Use the banner above to visit their website and get custom pricing.

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Disappointed and disgusted

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We are currently in the middle of a crisis with Nextiva!!! We signed up for Nextiva VoIP service on February 14, 2017. Monday February 27, 2017, we opened shop to discover that we no longer have telephone, fax nor internet services. We learned from AT&T that Nextiva submitted a request, on our behalf, to cancel our contract with AT&T. This was obviously not what we had agreed to with Nextiva. At this point, AT&T cannot re-establish our internet service until March 3, 2017. AT&T cannot expedite our request due to the ongoing flooding situation in our area. This means that we will be out of business for a minimum of 5 days. We are a small pharmacy and our enterprise systems operate behind a third party firewall which requires static ip addresses. When AT&T re-installs our internet service, we will get a new set of ip addresses so the firewall, POS system, security cameras, etc will all have to be reconfigured. I spent over two hours on the telephone, on day 1, with Nextiva level 1 support which only led us back to the mercy of AT&T. I reached out to our Nextiva Sales Agent, but learned that he was on leave of absence. I tried to escalate to Sales Agent’s manager; left several messages to explain our situation, but the fact that Nextiva shut down our business was not enough for him to return our calls. On day 2, I sent an email to Tomas Gorny (CEO) and other Nextiva Executives with copy to our Sales Agent & his manager, but did not get any response from anyone at Nextiva. Today is day 4 of our business being shut down. I followed-up on the email sent to Tomas Gorny, expressing my disappointment. Two hours later, I finally got a call from my Nextiva Sales Agent, but it was to let me know that it’s mine and AT&T’s fault. It is my fault because I signed the contract with Nextiva; he drew my attention to the fine prints on the contract where it says situations like mine may occur. It is AT&T’s fault, because AT&T should have verified with me before disconnecting my services. When I asked to terminate my Nextiva contract, even though we have not received services from them yet, Sales Agent said that I have to send an email request into their CRM system. Nextiva is a modern day snake oil salesman – they made a quick sale full of promises and then ran for the hills. No apologies, no accountability, no business integrity, and no acknowledgement for our financial loss - - this is their top down company culture and work ethics.
Fancy sales pitch
No apologies, no accountability, no business integrity, and no acknowledgement for our financial loss - - this is their top down company culture and work ethics.
No

The Nextiva Nightmare!

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What a nightmare!! I was so hopeful this system would provide the service I was sold. Set up has been terrible, glitches everywhere. Getting them fixed is like pulling teeth. We have a car/boat dealership and have lost calls because of all the problems. I had no idea this would consume dozens and dozens of hours of my time to get working and it is still not working. I was told they would port my number , they can’t. I was told we had cell phone apps included for all users that made the cell phone work just like the IP phones. Not true! (unless we pay for a “special” app at $7/month for each user). I am still paying for my original phone lines and Nextiva system just to keep my business functioning. Too many issues to list. I am still hopeful things will work out but this is truly a nightmare, nightmare, nightmare!! Do not switch over your phone system or authorize phone number porting or pay any monthly fees until AFTER your Nextiva Phones are all set up and all functions tested. They want you to Port over you numbers right away so you are locked in to them, then the nightmare begins. Good luck! Ha ha!!
Theoretically this is supposed to be the latest and greatest. Hmmmm....
see comments above
No

Best business communication service. Nextiva

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Nextiva is perfect for our business communication needs. An agent did the installation and applied my settings for me because we had non-standard requirements and I am not technically inclined. The voice quality is good and we have never had any issues at all. We will continue using the service for a long time to come because it is a good investment that answers more than just the ability to make and receive calls.
Nothing yet.
I will continue to be a loyal client and refer anyone who could benefit to Nextiva.
Yes

DO NOT make the same mistake I did...Nextiva

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My experience with Nextiva hasn't been very smooth. First off, they DO NOT install your phones for you...they send the phones to you and expect you to install them on your own. For 5-10 phones, that wouldn't be so bad, but we had to do it for nearly 30 and it was a nightmare. When one phone didn't work, getting it replaced seemed to take forever. Furthermore, the sales team promised me that they could get me through implementation by a certain date, but the implementation team told me I'd have to wait for several days past that, which wasn't okay because we needed phone service. We ended up working with tech support to get the system set up, who is great to fix little issues here and there but doesn't have the experience to set up a new account, so it was beyond botched. Phone calls were going to the wrong phones and were getting lost after being transferred, and it was all a huge mess. We were finally able to get taken care of nearly two weeks later after I complained enough. When I was assigned an account manager, she spent more time reminding me that I signed a contract rather than ask what she could do to help. Also, every time I've had a complaint with them over anything, again they remind me that I signed a contract and I agreed to their terms, etc. Overall, I don't know where Nextiva gets their raving Customer Reviews because I'm super easy to please but they've been such a pain to work with...I regret going with them in the first place...
Nice Phones (Polycoms); Quick Answering Tech Support; Fairly Reliable; Decent Call Quality
There are a lot of features that they offer as upgrades that other companies offer for free; My account manager was more concerned with reminding me that a signed a contract, whether than see what they could do to make us happy
No

Great Experience! - Nextiva

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Firstly, everyone at Nextiva that I've spoken to has a fantastic attitude towards their jobs and more importantly - towards their customers. Customer support is quick, thorough and they follow up without a minute’s hesitation. Thanks to Nextiva our office phone system is up and working perfectly.
I consider Nextiva to be a solid service provider for our office phones.
Nothing right now.
Yes

VOIP and PBX systems very affordable. - Nextiva

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I simply love Nextiva VOIP and PBX systems. When I first signed up 8 months ago, the setup took minutes and I have 16 users on it. The implementation team was fantastic and made sure that we were happy. My employees quickly learned how to use the system, and the phone is great quality. I like that the virtual receptionist handles the PBX and transferring calls to the extensions, because it saves the company time and money. Speaking of which, I also like the pricing model, because it is easy to budget for, even when my business expands. The customer care department is very good too. They don't treat you like just another number, like many other companies do. Whenever I've had an issue, they went out of their way to find the problem, and fixed it quickly and efficiently. There's really nothing to complain about. Nextiva rocks!
Great service and support
Nothing yet.
Yes

Nextivas Review

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5
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I'm not even sure if the first provider I ever used is still in business. All I was concerned with was the absolute cheapest deal. I learned the hard way that by making price your main factor, you are dooming yourself to get exactly what you paid for. By paying very little, you get very little. The one redeeming point was they did eventually, after weeks of me nagging, come through with my refund. My next phone provider, and only one since, is Nextiva. I only have one other to compare it against so take my recommendation for what it is worth. I chose them by asking others who they had the best experience with. All I know is that the problems I have had are resolved quickly enough that I have no reason to complain. The total minutes of downtime can be counted on one hand. Any time I have requested help from support they have been quick to respond. The fact that I have no complaints, is what I think says the most. In order for your business to be a success, you need to rely on the fact that it will run smoothly. Having a good phone carrier saves you from all of the stresses a poor one can cause. Peace of mind is the most important thing that you can buy.
support, features, great people to work with.
support is not 24/7 in case of emergency
Yes

More than I expected from a VoIP provider

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We switched from another provider about 5 months ago and I have to admit, we are having a great experience with Nextiva. I am glad we found Nextiva and can't say anything but great things about their customer service and Quality.
Great service and Excellent support.
Customer Service department has been fantastic more than I expected.
Yes

nextiva ugg lots of problems

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don't use them. down time and phone system problems that never stop. I have had problems form the first day. I have had the service now about a year. I am leaving and going to another provider. Some times our fax can take 3 to 6 hours to work. They say it is backed up. ????? what? So that does not work. They were working on my phone 2 months ago and it lost the phone directory. Well to this day they have not been able to fix it. They say it a software problem on their side and will be fixed. It has been 2 months. They are always nice on the phone and try but they just can not fix the problems. I have spent at least 100 hours on the phone with them over the last year taking care of problems. I am done trying to make it work. I will start the process of leaving this week. I hate to leave as it takes a lot of time to set up again with a new company but I hope this will be the last time. I am looking at jive and intermedia. Today I have no contact list and fax is not working. ugg so sick of it
on the phone support they are very nice and really try butttttt================== problems they can not slove
I have had problems form the first day. I have had the service now about a year. I am leaving and going to another provider. Some times our fax can take 3 to 6 hours to work. They say it is backed up. ????? what? So that does not work. They were working on my phone 2 months ago and it lost the phone directory. Well to this day they have not been able to fix it. They say it a software problem on their side and will be fixed. It has been 2 months. They are always nice on the phone and try but they just can not fix the problems. I have spent at least 100 hours on the phone with them over the last year taking care of problems. I am done trying to make it work. I will start the process of leaving this week. I hate to leave as it takes a lot of time to set up again with a new company but I hope this will be the last time. I am looking at jive and intermedia.
No

Nextiva - A customer review

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I would like to express my appreciation to Nextiva as a company and a service. For a number of years I have been seeking to improve the voice quality, reliability, features and price of my phone service. This quest has taken me down a long path. None of the options I looked at gave me the complete package - and they all proved to be challenging to work with. I’ve tried Bell South, Time Warner and Vonage. Two years ago I found Nextiva and began to use their services. Nextiva Fax has been perfect from day one. My Nextiva VOIP line has been the most positive yet (even better news coming in next paragraph). It has been hampered by inconsistency from the one internet provider in my area, TWC. Through all the gyrations with TWC to get a consistent connection (especially regarding upload speed), Nextiva has always been responsive. They have been accessible, prompt, courteous and knowledgable. They have made the most of the bandwidth that has been available. And they speak the same English I do! Fast forward to this last month, when I changed internet providers to TWC Business Class (which has made a world of difference). I now have a consistent internet signal. Working from that foundation, Nextiva has been able to give me superlative phone service with flawless audio. Armed with that confidence, I ported our second line, a digital phone line with the TWC residential unit, to Nextiva. I am thrilled! This is the best phone service and audio quality I have ever experienced. The other person’s voice seems - I know it sounds like a cliche, but the sound compels me to say it - right in the same room. The sense of presence is wonderful. One more comment. There was an equipment problem with the Nextiva phone adapter. These things happen (all too often with my previous providers). Nextiva was prompt and very responsive. The communication process was always clear. I love being able to have this quality and confidence with all the rich features for a favorable price. I believe I am at the end of my quest.
Yes

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Nextiva

Scottsdale, AZ
2005Year Founded
86%Recommend
197User Reviews
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