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Nextiva Reviews

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Nextiva has changed business phone service for good; Nextiva's phone service combines high-quality service with incredible technical support — and you can keep your arms and your legs. One of the best in the business today, Nextiva delivers powerful communications capability with simplicity and ease of use.

Nextiva has two basic phone plans: Connect and Nextiva Office. Both have multiple scalable options: as you increase your calling capabilites (for instance, expanding from 1,000 minutes a month to unlimited minutes) your monthly flat rate increases. But that’s it: there aren’t setup fees or contracts (that is, unless you want one; like most other VoIP providers, Nextiva offers a discount to encourage you to sign a contract).

No matter what plan you choose, Nextiva will load your plan with useful features. Even Connect 100 (100 minutes for $8.95 a month) offers 10 virtual extensions, along with cell phone integration, follow me features, advanced voicemail features and more. Plus, Nextiva offers a wide variety of helpful customer support options — including US-based support.

Nextiva also offers efax and SIP trunking service.

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horrible, they just want your $ and lock you into a contract.

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Our psychiatric practice takes care of 5,000 patients. We purchased Nextiva phones, fax and equipment in 2017. Fast Forward 3 years later during a pandemic, and our medical office needed more phone lines. Patients could not reach their doctors as we literally could not answer the calls coming in with the number of lines we had (really unsafe to patients and overall medical care, we needed 6 lines and not 3). Nextiva after multiple attempts and shutting our phones down for two business days (again very unsafe and scary to our patients emergent needs during the pandemic) could not add phone lines and demanded we purchase upgraded equipment. Mind you this would be very expensive. We went with a different carrier and now have six lines to safely care for our patients during these emergent times. We never bought new equipment either. Nextiva states they will not release us from a contract as their lawyers in the state of Arizona have placed a two year autorenewal on our contract. This is illegal in Florida and there are laws to protect against it but in Arizona where the company is based its not a law. They will not release us from the contract despite the circumstances and we have been good customers. Please see better business bureau complaints regarding the same issue. The autorenewal Nextiva has goes into effect with no email, no written notification or any notification at all. They than force you to pay the balance or threaten with collections and to ruin your credit score. To me this is a horrible practice of business and they could care less about our medical practice caring for those with mental illness during a time of crisis. All they care about is the bottom dollar. Please just look at the BBB complaints (Nextiva doesnt even respond to those as they just want $$$). The human resource department and customer support is horrible. They don't even respond to you once you sign the contract.

fair price
they could care less about you or your company, they lock you in a contract written by their lawyers and thats it, you have to pay.
No

We can't start with Nextiva and they will not let us stop.

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We signed a 3 year contract with Nextiva in anticipation of building and opening our new office on April 1st. Not only could we not finish building the office, we have had to close our exisiting office and lay off all employees. We never used their services, never used the phones. They will not let us out of the contract. Their "generous offer" as it was put to us, was to put our account on hold for 3 months instead of just month to month, while we continue to pay a fee for each of the eight lines we will never use. They were not open to other offers or compromises we proposed. The only other option we were offered was to pay off the 3 year contract in full, to end it. I have had other vendors we work with send offers, discounts and refunds without our even asking. Not this company. They just want their money and could care less about trying an approach with a bit of humanity. Their customer service is a stone wall. Their attitude, pretty despicable considering the current situation and my telling them we most likely would not have a business in three months let alone 3 years.I am a CEO and owner of a company. Never ever would I treat a brand new nor an existing customer in this manner.

none come to mind at the moment
all
No

Nextiva. Beware!! Terrible Experience.

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If there is way to give them minus stars I would. Painful experience of dropped calls and generally bad reception which was never fixed in spite of numerous calls to tech support. I was locked into a 1 year contract so had to stick it out for a year. After the year I ported my number out and tried to cancel service but was informed that I was automatically renewed (NO NOTIFICATION). This auto renewal verbiage is not in the contract and when I pointed this out was informed it was in the Terms and Conditions which was only accessible via a link (which did not work). I've been shunted around to five different customer service reps with no resolution and they've said they are going to continue to bill me even though they are not providing any service. I notice that lots of folks have had the same experience and would like to pursue a class action against this shady company.

None
Will hold you hostage once they have you as a customer.
No

I can't warn you enough! Do not start with them!

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Stay as far away from these guys as you can! Nextiva had me on the contract as the primary person who setup the contract, I tried to cancel about 2 years later. At that point they told me I was not the primary on the account and could not cancel. How I was changed out of being primary they can not explain, but they insisted that I must have asked them to take me off and put a temporary employee on as the primary. After a very long and painful month of jumping through their hoops to prove with a ton of documentation that this is in fact my account, I told them I want to cancel. They emailed a very misleading email saying that the account is in the cancelation process. As it turns out I failed to follow up with the cancelation and they automatically renewed me .....on an ANNUAL contract. I gave up for a few months and retackled the problem again this year. I went through about 6 rounds of cancelation requests and monthly charges before I was finally "escalated" to a manager who tells me I can not cancel because I am on an annual contract. That until I pay an early termination fee, I cannot be canceled. And the only way to pay this fee is via the phone with him. Sneaky and crooked company "policy" And if that were not enough, the porting out of the phone number was ridiculous. Many of the employees of the company are very nice and I was impressed with that, but now I feel bad for them because they are working with a genuinely crooked boss.

Aggressively sought me out as a customer
Subversive and deceitful
No

Fantastic until once we signed the contract, then everything changed.

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Nextiva was amazing and promised everything we asked for as if our requirements were the simplest thing they had ever seen. This was not a surprise since we are a small company with 35 employees and only 5 locations. The terror of this company started on a Tuesday after we were unable to get in touch with our on-boarding rep for two business days. We were concerned that we had gotten a notification that our numbers were scheduled to be ported on Thursday. The rep told us that we were within the 72 hour window and it could not be changed. Well, we had been calling since Friday so thanks pal. We though we just had a bad on-boarding rep. We scrambled and managed to pull a miracle and got the system switched out, but most of the features that were were sold on were not working. Many customers were going straight to the auto attendant, even though we wanted a rep to have 6 rings before sending the customer to the auto-attendant. About that time, the on-boarding rep dumped us for a new rep, who worked through most of our issues, but we still had features that were were sold on that were not working and customers that could not get through. A few weeks later we had a new rep, and we still had features that were not working and customers that could not get through. This rep was able to give us the Enterprise Tech support number and they were able to fix some of our call flow issues because the original on-boarding team managed to completely fail at the basic set-up. At this point we are just happy that customers can call and get one of our employees on the phone. The admin portal is worse thatn they portray in the sales demo. There is no ability to make mass changes. They do not use the call flows that they brag about and instead use a band-aid style system that is difficult to modify. There is probably some really bad bugs in the system they show off in the sales pitch. So, if your only requirement is that after a couple of months of work, you can get business phone calls, this system will work. If you want features, customer service, or support, look elsewhere.

we managed to get the basic features working ok
consider buying a car from a used car salesman that sells broken cars dressed up as cars that run well. This is what getting int a contract with Nextiva feels like.
No

Nextivia Don't do it

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Service is not what they claimed. Prices went up dramatically after we added lines, nothing they promised. They are way overpriced and when I tried to get out they are still charging me when I don't even HAVE SERVICE with them.

0
My worst experience with a phone company
No

Nextiva engages in predatory practices

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I signed up and was ported on 12/27/2019. From day 1 I had issues. I called customer service daily for the first week trying to resolve reoccurring issues with this company. Sound quality was inconsistent. Text messages sometimes didn't go through and other times there was a major time delay. Less than 1 month into my "contract" I had to switch back to land line services. I could not afford to have second class communication issues when that is the life line of my business. The "customer service" always acted like "this was the first time they had ever seen this issue". After reading the many reviews here I now know that is not true. They lock you into a contract knowing that they have issues with the functionality and consistency of their product. They DO NOT disclose these issues ahead of time and they tell you everything will work great! BTW if you use IPhone app expect major delays for inexpiable reasons They expect me to keep their poor and inconsistent service and compromise my business communications because of their "contract"? Failure to disclose these issues prior to the introduction of a contract is predatory. If nextiva doesn't drop my contract I am going after everything I spent on equipment and everything I had to pay to get my services switched back!! CLASS ACTION LAW SUIT!

none
horrible platform. Horrible reliability, reoccurring issues, contact info has to been entered twice for every client. Major issues with Iphone OS
No

RUN from this horrible company-don't do business with Nextiva

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Run from this company. We've been with them for years and within the past year they lost ownership of 3 of our phone lines and we had to get new numbers and redo all of our marketing materials which is super expensive. No refunds, no customer service, horrible experience. RUN FAST, anyone is better than Nextiva. Horrible company, no one ever responds to service tickets, customer relations only calls to follow up after business hours on a Friday when they know they can leave a message. I'd give them negative stars if I could. Also pay attention to the false positive reviews they post trying to make themselves look better. Such a dishonest company.

NONE
Everything about them is horrible
No

Worst experience of my life with a service provider

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Worst experience of my life with a service provider! I was lied to on what the system could and couldn't do and when I finally realized it (after wasting 2 weeks of my time trying to make it work!) I've sent 4 tickets to support asking to cancel the contract they forced me to sign and all I get is an email back saying they will "get back to me shortly" but NO ONE EVER GETS BACK TO ME! I've also spent HOURS on the phone with their customer service and after leaving me on hold forever they come back on the phone and tell me someone will call me back within the next 24 hours, that was A WEEK AGO!!! SERIOUSLY???!!! Am I the only client they decided to completely ignore or are all these amazing reviews a LIE? How can a company have SO MANY raving reviews but then ignore a client for 3 weeks and get away with it?! This is insane! I will at least try to post this on any and every site I can think of because it feels that the only time you get any service now days is if you take to social media! That's the only time company's listen to you nowadays!!!

NONE!
Absolutely nothing!
No

business owner

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I was promised phone and fax and text message service. The text message service didn't work. Messages wouldn't come through to me unless I was actively in the nextiva app. If I wasn't in the app, messaged that were sent to me would NOT be in the app when I opened it. They just disappeared. Without the ability to have functioning text messages, I gave them a chance to fix it. They rebuild the text messaging service for me. Did not fix the problem. I tried to quit nextiva and get a refund because their product didn't work as promised. I was lied to the entire process with customer service about getting help regarding cancelling and a refund. Nextiva keeps saying there is a signed contract for 1 year and they can't give a refund, or a early termination. They can't grasp that, yes, there is a contract and they did not live up to it by failing to provide function text messaging. Bad product and bad customer service.

none
text messaging didn't work and they couldn't input my old phone contacts to their system
No

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Nextiva

Scottsdale, AZ
2005Year Founded
77%Recommend
188User Reviews
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