Business VoIP
-
The holidays are almost upon us, and for most businesses this usually means one thing: additional sales! But with shopping malls bursting at the seams and online orders tripling, shopping during the holidays can be stressful for many consumers. To set your business apart during these times, it’s important that you create a pleasant shopping experience for your existing and potential customers by ensuring your business performance is at its peak. And one of the tools that can help you with this is an ever-reliable Voice over Internet Protocol (VoIP) phone system.
One of the common predicaments many ecommerce shop owners face is deciding whether or not they should get a phone system for their business. Since almost all business transactions and communications can be done online (answering inquiries, completing purchases, etc.), most people think that a phone solution is an unnecessary business expense. However, nothing could be further from the truth.
Here are some of the reasons why it would be advantageous for an ecommerce store or business to invest in a reliable phone system.
Outsourcing is defined as the practice of transferring non-core business activities to outside or foreign suppliers instead of completing them internally. This strategy is used by many startups and businesses because it gives them access to a global talent pool, helps them save on costs, and lets them focus on key areas of the business. Some of the common functions outsourced by companies include accounting, Human Resource (HR), customer service, manufacturing, as well as executive or administrative tasks.
One of the biggest trends in office technology that has vastly reshaped today's workplace is the integration of Voice over Internet Protocol (VoIP) phone solutions with Customer Relationship Management (CRM) software.
Businesses are always looking for ways to improve their operations and increase their revenue. There are a variety of ways to accomplish this, but one of the most effective yet often overlooked solutions is by making the switch to a Voice over Internet Protocol (VoIP) telephone service. The business benefits of VoIP are undeniable, making it the ideal communications solution for businesses of all sizes and across all industries.
Regardless of the size or industry, every business shares a common need for an effective communications system. An efficient, reliable, and cost-effective communication tool enables a company to connect with their employees, vendors, and customers via high-quality calls and rich features. And thus, this leads to more productive teams, more successful customer relationships, and a healthier bottom line for the company.
Various advancements in technology have fundamentally changed how teams collaborate in the workplace. In the past, it was virtually impossible (and very expensive) for a geographically dispersed team to communicate, much less work together on a project. But now, there are seemingly endless technologies and tools that make team collaboration not only possible but also a highly productive and efficient experience.
For startups and small businesses, keeping track of data is one of the most vital things. It allows entrepreneurs and managers to gauge the progress of their business and find out what can be done to help improve performance ahead.
Call analytics is one of the hidden gems of a Voice over Internet Protocol (VoIP) phone solution. Whether you run a startup, supervise a team in a call center, or manage a large enterprise, VoIP call analytics provide you with valuable insights into the performance of your employees as well as your campaigns. In turn, these statistics and insights can be used to bring greater efficiency to your organization.
The Internet of Things (IoT) is more than just a buzzword. The IoT includes the devices we constantly use (such smartphones, laptops, and tablets) to the internet in addition to other less common appliances (such as refrigerators, light switches, and coffee makers). This conglomeration of computers, appliances, and devices promises to help revolutionize the workplace in a number of ways. And with Voice over Internet Protocol (VoIP) technology at its core, businesses can expect even greater functionalities, cost-savings, and productivity gains.
When people talk about the benefits of switching to a Voice over Internet Protocol (VoIP) phone system, the first thing that comes to mind is the overall cost-savings. VoIP services are certainly more affordable than traditional phone solutions. In fact, some business VoIP providers offer plans for as low as $10 per user per month, and this includes free user-to-user calling (also referenced as on-network calling), cheap international calling rates, and many other great features.
There are many reasons why customers (even the most loyal ones) may leave your business to head over to your competitor. Maybe your rivals offer a better range of products or services, or maybe their pricing is more competitive than yours. Or it could be that you aren’t offering anything new to your target market. But perhaps nothing turns away customers quicker than receiving poor customer service.
Pages
Most Recent Blog Posts
Everything You Need to Know About TCPA ComplianceIn today's digital age, communication between businesses and consumers has become more prevalent and convenient than ever before. However, with this increased communication comes the need for...
Mar 15, 2024
How Does Outbound IVR Work?Interactive Voice Response (IVR) systems have become an integral part of modern communication strategies for businesses across various industries. While inbound IVR is widely known for its role in...
Mar 15, 2024Other Blog Posts
The Mitel-Polycom Merger: Quick Wins and ChallengesFollowing months of speculation, Mitel...
May 13, 2016
Masergy Shares What Businesses Should Look for in a UCa...Unified Communications as a Service, also known as UCaaS, is a service model where a provider delivers a range of communication and collaboration services over an IP network. Adopting UCaaS over...
Mar 06, 2017