Mobile technology has dramatically changed how businesses today operate, communicate, and collaborate. The proliferation of smartphones and other mobile devices, in addition to the availability of faster and more affordable internet connectivity options, means that it has never been easier for organizations and their employees to get online and work from anywhere. While businesses can see the immediate benefits of mobile enterprise communications, the managing and monitoring of mobile communications for compliance and quality purposes can be difficult. This is one of the greatest challenges that many businesses today face as the digital communications revolution becomes ubiquitous.
Tango Networks, a trusted provider of business communication services and technologies, seeks to solve this problem and further optimize communications for the modern enterprise with their award-winning communications solution: the Kinetic Communications Platform. In this article, Tango Networks shares how their company is transforming mobile enterprise communications with their innovative, game-changing platform called Kinetic Communications.
Going Mobile First
With the advancements in mobile technology and the rapid rise of tech-savvy millennials in the workplace, more businesses are “going mobile first,” making mobile devices the primary endpoint for their enterprise communications. Not only does it help cut costs by eliminating desk phone and wireline phone connections, it also helps ensure better responsiveness and efficiency for workers. Through the use of Bring Your Own Device (BYOD), employees can use their own smartphone devices and help reduce the overall cost of equipment and also minimize the learning curve. However, cost and flexibility aren’t the only factors businesses need to consider when deploying mobile communications across the enterprise. It is also important to consider security, simplicity, control, and policy compliance, among others.
Tango Network’s Kinetic Communications Platform helps ensure enterprises take advantage of true mobility through an innovative solution that works to meet new business challenges that have surfaced from the popularity of mobile devices. According to Tango Networks, the Kinetic Communications platform is a Software-Defined solution that seamlessly integrates mobile communications within an enterprise. It allows IT personnel to control the identity, policies, and features of employee mobile communications as well as integrate those communications into business processes and workflows.
Andrew Silver, the CTO & Co-Founder of Tango Networks, also explained how the platform helps enterprises ensure good mobile connectivity. “The Kinetic Communications Platform was built to provide the same level of policy, control, and compliance for mobile communications as desktop,” he said. “The platform provides the flexibility, integration, and alignment that enterprises are seeking in their mobile enterprise strategies today.”
How the Kinetic Communications Platform Enables Successful Mobile Communications
The Kinetic Communications Platform is ideal for every type and size of business looking to get the most from their mobile communication strategies, built around the driving factors of flexibility, simplicity, and connectivity. And the solution is vendor-compliant, which means it integrates seamlessly with any PBX and UC system from all major vendors.
Below are the standout features the Kinetic Platform delivers to users:
- Rich UC features on any mobile device - Kinetic Communications Platform puts the power of the desk phone at every user’s fingertips by making essential voice and messaging features easily accessible on their mobile device. These include short code dialing, call transfer, conference, call move, and more. This allows companies to adopt a mobile-first strategy and retire desk-phones without sacrificing UC features or relinquishing control.
- Corporate Identity Management - The platform also ensures users will carry the business identity across both voice calls and SMS on mobile. Personal communications, meanwhile, remain private.
- Maintain control and compliance even on BYOD environments - Businesses implementing BYOD (Bring Your Own Device) policies can become even more productive with the Kinetic platform. It comes with the ability to log and record corporate communications for compliance and quality assurance.
- Synchronize communications - The solution also integrates with other enterprise applications such as customer relationship management (CRM) and workforce optimization (WFO) systems and inventory systems, among others.
Elevating the Customer Communications Experience
In addition to simplifying and optimizing mobile communications in the enterprise, Tango Networks is also transforming how businesses approach customer engagement. The overall customer journey and delivering impeccable customer service to support this continues to be a big focus for many companies. And this interaction, too, is now going into the mobile space. Tango Networks believe that, more than ever, employees are using their mobile devices when communicating with customers – enterprises are losing control, visibility, and compliance of those calls creating a corporate blind spot. So to address this concern, Tango Networks recently announced their Mobile Customer Engagement Communications solution, which leverages the Kinetic Communications Platform.
The solution works like this: it syncs employees’ mobile communications into CRM and WFO systems in order to keep mobile calls from being siloed outside the customer engagement process and offers valuable intelligence and analytics to make sure mobile-enabled customer interactions are polished, professional and competitive. This solution is beneficial for companies employing field agents, as well as those with strong financial trading and compliance regulations. It helps employees deliver polished, professional, and competitive customer interactions.
Brandon Larson, the Chief Strategy Officer at Tango Networks, also explained how this solution eliminates the “blind spot” mobile communications has created in customer interactions. “Customer communications via mobile is creating a blind spot leaving businesses at risk for customer quality and compliance issues, said Larson. "We’re proactively addressing this issue by extending the same governance that exists today on desk phones to mobiles devices.”
The Future of Mobile Business Communications
As more work goes mobile, Tango predicts that metrics, security, and actionable intelligence will become increasingly crucial in order for businesses to succeed. Aside from gaining a better understanding of a company’s partners and customers, businesses also have to examine how their employees are communicating for regulatory compliance and reconstruction, as well as for business competitiveness.
With Tango Network’s Kinetic Communications Platform, companies can have all bases covered as the platform not only provides access to UC features on mobile, it also offers security, mobile content and analytics gathering, as well as integration with leading CRM, ERP and archiving platforms. It also utilizes the specific device's native dialer for an ever better user experience. This, in turn, helps companies to push towards a more mobile forward business strategy and retire their hardwired desk phones without making any sacrifices. And thus, Tango Networks is striving to help enterprises maximize the value of their mobile communications investment. As more of today's business communications are going mobile, Tango Networks is staying on the front line to help businesses get the data they need so they can put in place actionable items based off of their user analytics.
Visit Tango Networks’ website to learn more about their industry-leading solutions and how they are empowering today’s modern enterprises.
About Tango Networks
Tango Networks offers communications solutions to help enterprises access powerful Unified Communications (UC) solutions to any mobile device. Their award-winning Software-Defined Communications platform, Kinetic Communications Platform, is designed to integrate mobile devices with today’s leading enterprise voice and UC applications.