Unified Communications (UC) solutions have never been more popular than they currently are in today's voice space. As more organizations begin to seek a simpler, more seamless communications experience, it makes good business sense that they would embrace a tool that combines all forms of business communications into a single, unified solution. And when it comes to UC solutions, BroadSoft ensures that they deliver an all-inclusive solution that meets the needs of today's businesses.
Niaobh Levestam, Press and Analyst Relations specialist at BroadSoft, shared with us some insights on the importance of a good UC solution and how BroadSoft's flagship UC application, UC-One, addresses the communication needs of businesses.
Tapping UC to Transform Business Communications
Unified Communications is the convergence of many different methods of communication such as voice, email, instant messaging, video conferencing, and more into a single common platform. According to Levestam, “the need for UC has emerged as the workforce has become more mobile and their means of communicating - devices and applications - have expanded. UC is meant to provide one integrated dashboard allowing workers to manage all their communications activity.” This brings convenience to businesses and their employees, as they no longer have to use and keep track of multiple platforms to get things done.
While UC increases convenience or cuts costs by integrating various communication service, there's more to it. “When delivered properly, by the provider, and used correctly, by the business user, UC greatly enhances the productivity of the mobile, connected workforce,” Levestam explains.
BroadSoft UC-One for Workers on the Move
BroadSoft launched UC-One, a suite of cloud-based unified communications and collaboration solutions, in response to today’s workers demand for a powerful communication tool to keep up with the fast-paced and increasingly competitive business world. UC-One is delivered both as a carrier platform or from the cloud and delivers integrated business phone services, audio and video conferencing, messaging, screen sharing, file sharing, presence, virtual meeting rooms, and more.
UC-One mobile apps include UC-One Connect, UC-One Meet, and Uc-One Communicator.
Available on Android and iOS devices, UC-One Connect is optimized for the mobile experience. It provides workers messaging and calling features to help them stay connected while on the road or away from their desk.
UC-One Communicator, meanwhile, offers a complete UC experience to users across mobile and desktop platforms, including iOS, Android, Windows, and Mac. It lets users make a voice or video call, share files and screens, move calls from device to device, check presence and communications history, and more.
For organizations that want to simplify their conferencing experience, UC-One Meet is an excellent option. UC-One Meet is a separate mobile app that provides one-touch entry to any conference call (not just conference calls hosted on a BroadSoft UC-One system), based on parsing of calendar entries. It works with WebEx Skype for Business, BroadSoft’s My Room conferences, and others.
|What is it?
||A mobile app for Android and iOS that provides super simple chat and calling for professionals
||A mobile app that provides one-touch entry to any conference call
||A fully featured UC client that provides access to all UC-One Services across all devices
- Instant Messaging
- Voice calling
- Virtual meeting room
- Call log
- Call forwarding
- Corporate directory
- Business phone number
- One-touch calling
- Daily calendar
- Business phone number
- Send a message to the My Room (Broadsoft’s virtual office) organizer
- Send an email to meeting organizer and attendees
- HD video and voice calling
- Virtual meeting rooms
- Instant messaging
- Screen sharing
- File sharing
- Call forwarding
- Call and message history
- Do not Disturb
Why UC-One Stands Out
With so many UC offerings on the market today, what makes BroadSoft’s UC-One a cut above the rest? According to Levestam, their primary advantages would be native mobile UC service delivery and advanced business features. “Unlike most other UC providers, our apps are built to run natively on the mobile carrier network. This allows us to simplify the user experience and deliver a richer set of business features to the mobile user,” Levestam said.
Levestam also highlights the provider’s commitment to security, saying, “In order to comply with FedRAMP requirements we've invested large amounts of resources on the security underpinnings of UC-One.”
To learn more about UC-One and BroadSoft's solutions, visit their website.
BroadSoft is all about helping today’s workforce make work simple. Founded in 1998, BroadSoft is one of the leading innovators in cloud communications, collaboration, and contact center solutions, and delivers these high-powered communication solutions to businesses and service providers worldwide. They are the market share leader for cloud unified communications with an open, mobile and secure platform trusted by 25 of the world’s top 30 service providers by revenue.