VoIP
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It’s official: Amazon Web Services (AWS), a subsidiary of Amazon.com (NASDAQ: AMZN), has stepped into the Unified Communications (UC) ring with its new offering, the Amazon Chime. The launch followed months of speculation that the cloud computing giant was preparing to make its presence felt in the cloud communications arena alongside competitors like Cisco WebEx, Google Hangouts, and Microsoft Skype for Business, as well as pure-play Unified Communications-as-a-Service (UCaaS) providers like RingCentral, 8x8, and Fuze.
In the past, launching a video conference was often a lengthy, expensive, and inconvenient proposition, which often required an entire room, a handful of compatible devices, and a lengthy setup time. But that was when video conferencing was in its infancy. Nowadays, video communications are much easier, convenient and affordable, thanks to the video conferencing functionalities integrated into many Voice over Internet Protocol (VoIP) phone systems.
Cloud-based voice communications have evolved from a potentially promising concept to an absolutely crucial system in today’s business environment. Due to the proven cost savings, improved scalability, and increased flexibility these systems bring to organizations, many enterprises have converted their communication systems to a cloud-based solution. But not all have made the transition, which puts their business at a huge competitive disadvantage in the market.
As smartphones today play an increasingly important role for business communications thanks to their ability to communicate from anywhere, traditional office telephones have slowly started to lose their appeal. However, one company is looking to reinvent business phone systems to address the needs of today’s mobile, modern workers. Windstream Holdings subsidiary Allworx Corp. introduced Allworx Verge this week, a new class of mobile-first business phones designed for small to mid-sized businesses.
Channel partners play a crucial role in the success of vendors in the Voice over Internet Protocol (VoIP) space. They help vendors get faster access to markets without tying up much needed investment capital. Thus, it is vital for companies to provide adequate support to its partners to ensure their success. ShoreTel, a trusted provider of telecommunications systems to enterprises worldwide, understands this important relationship. And so they have developed a new program designed to give its partners more control and provide more customer-centric services.
2016 will be remembered as an incredible year for cloud communications. The industry witnessed a number of mergers and acquisitions, various breakthroughs and product launches, and many other developments that promise to shape the future of cloud and business communications as a whole. And as 2016 comes to a close, it’s a good time to look back at all the biggest highlights that mattered this year.
2016 is proving to be an interesting year for the cloud communications space with the number of mergers, acquisitions, and deals sweeping through the sector like wildfire.
For many businesses, making the decision to switch to a Voice over Internet Protocol (VoIP) service from a traditional phone system is easy. The hard part is finding the right system that fits the needs and requirements of the organization. One critical decision businesses face when moving to VoIP is determining the best deployment model for their system: cloud, on-site, or hybrid.
In order to find out which deployment model fits your enterprise best, it’s important to understand what each solution offers and how it differs from the other options.
In the past, bulky landline phones and clunky fax machines dominated office environments. They offered the quickest way for employees to communicate with colleagues, clients, and customers. But today, these machines have become a rare sight, if not completely extinct, in most office settings. A vast range of tools such as email, instant messaging, SMS, conferencing, and Voice over Internet Protocol (VoIP) solutions have taken over the workplace instead.
Today’s entrepreneurs have no doubt become increasingly tech-savvy. Companies have gone beyond standard email to tap into other technologies and tools that will help streamline their business, including cloud storage and project management applications, customer relationship management (CRM) software, Voice over Internet Protocol (VoIP) solutions, and even social media.
Saying that competition is fierce within the business Voice over Internet Protocol (VoIP) market is an understatement. With an increasing number of enterprises demanding reliable and cost-effective VoIP solutions and multiple companies promising to address this demand, getting a foothold in the VoIP market has been difficult for some companies. In order to grow, VoIP service providers need to consider their stock, staff, infrastructure, warehousing, customer service, and processes, among many others.
Popular business Voice over Internet Protocol (VoIP) provider RingCentral is making waves in the unified communications industry after teaming up with Google earlier this year. Google sought out the communications provider for help in creating a unified communications solution that could put Google in close competition with other communication companies.
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