VoIP
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Fuze, a Cambridge-based maker of integrated communication software and solutions for the modern global enterprise, has stayed true to its promise to launch more innovative products and solutions, recently debuting Fuze Connect. Designed to help companies achieve greater efficiency and provide exceptional customer experiences, Fuze Connect enables organizations to link the existing Fuze Unified Communications (UC) platform to the current line of business applications they use.
Unified Communications as a Service, also known as UCaaS, is a service model where a provider delivers a range of communication and collaboration services over an IP network. Adopting UCaaS over legacy communication solutions is good business sense for many enterprises due to the added applications and business productivity benefits the solution brings. However, despite its popularity, many companies struggle to make the switch to UCaaS due to the seemingly endless options available on the market today.
A trusted innovator of cloud communications solutions for business, Voxox has introduced yet another addition to their wholesale SMS portfolio: two-way toll-free texting service.
For many businesses, cost and included features are major factors to consider when choosing a cloud communications system. But while these elements are important, there is another equally vital factor that companies must consider when switching to a cloud-based phone solution: usability. It is important to factor in how user-friendly and usable a cloud communication system is so that your business can reap the benefits without struggling with a large learning curve. But usability is so much more than this.
A leader in Gartner’s Magic Quadrant for Contact Center Infrastructure, Avaya has expanded their cloud communications portfolio to include an offering targeted at Contact Center Business Process Outsourcers (BPOs), labeled the Avaya Enterprise Cloud for BPO. Developed in conjunction with Spoken Communications, a leading innovator in Contact Center as a Service (CCaaS) solutions, Avaya Enterprise Cloud for BPO is a high-powered, multi-tenant cloud offering.
When it comes to reaching and expanding into new markets, nothing helps businesses achieve this more than through creating strategic alliances with other companies. PanTerra Networks, a trusted provider of unified cloud services for mid-market enterprises, understands this. And thus, the company recently announced that they have signed a Master Agent agreement with VoIP Supply for the distribution of its Unified Cloud services.
Small businesses now realize that sophisticated communications systems are not solely the domain of larger and more established companies. With Voice over Internet Protocol (VoIP) technology and various cloud communication solutions, small businesses now have access to phone systems equipped with productivity and call management features that don’t break the bank. And when it comes to powerful enterprise-grade phone systems at an SMB price, small businesses have even more options at their disposal.
Mobile devices continue to transform the workplace as more companies and employees seek to improve efficiency and achieve greater flexibility at work.
Leading cloud communications providers know that the needs of today's enterprises extend beyond basic voice services. In order to stay competitive and to be able to engage workers and clients, enterprises need access to various communication tools and business applications that can help enhance worker productivity and customer satisfaction. One critical tool many businesses require is a secure and reliable file management solution, like SecuriSync by Intermedia.
Leading supplier of real-time digital engagement solutions CafeX Communications recently announced its acquisition of Canadian-based mobile-first virtual meeting room technology provider, Vayyoo.
By 2020, more than half of all enterprises will embrace cloud Unified Communications (UCaaS/Hosted PBX) for their unified communications, collaboration and contact center needs, overtaking premise-based PBX deployments. This prediction is based off the results of the 2nd Annual BroadSoft, Inc.
Cloud-based contact center solutions are becoming increasingly attractive options for companies that are seeking to drive operational efficiency. Apart from the financial benefits (such as lower startup costs and minimal capital investment), contact center managers and business leaders also find it highly appealing because they no longer have to buy, set up, maintain, or upgrade contact center hardware and software when they choose a cloud solution.
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