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magicJack Reviews

magicJack is an extremely cheap VoIP provider that works by using your existing Internet connection to make and receive calls. magicJack provides a plug-and-play device (like a USB drive) that you can connect to your computer or high-speed modem to start making local and long-distance calls. You can use magicJack for as little as $19.95/year per line. 

With the newest magicJack Plus system, you don't have to have your computer on at all times in order to receive a call.

Is magicJack worth it? 

We recommend that anyone interested in buying a magicJack read the user reviews here first.

 

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Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
Write your own review

MagicJack is Great

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I just cut Verizon because of the robocalls. I am on the do not call list, but that is a joke. MagicJack has solved my problem with call screening. I have had MagicJack for nearly 10 years and have not had problems that apparently others have.

Call Screening, low cost
None
Yes

MAGICJACK unreliable company

user_review
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
2
Average: 2 (1 vote)

was a customer for several years renewing on time my number assigned - only this year i forgot to renew my subscription and was locked - called customer service and billing department and nothing to do - EXPIRED is EXPIRED (only two days). No any kind of help - only option: get a new plan. Not only that, had a good balance for international calls andalso I lost that money because they dont reimburse anything - you lose everything. What a cheap company! I have one more number paid with expiration next february/2022 and will cancel it too when the date comes up and look for a different VOIP company. Very much dissapointed with that poor service and options given by Magicjack.

none
connection was never 5 by 5... especially on international calls... broken voice or ringing but not completing connection. Other side don;t hear loud and clear. too many spam calls...
No

Avoid at all costs

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
5
Average: 5 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

Welcome to your nightmare! the only plus is a lots of features - but they don't work. Run, avoid, dump

none
999999999 wasted money frustration disaster
No

The worst product and company

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

I purchased magic jack home. Of course pre paid for service, finally got the product. Could not activate the service, was on the computer with tech support for over two hours. The worst tech support service I ever experienced, totally clueless. Finally was told my unit was defective, given a number to call in the morning ( wrong number). I called sales department trying to get help, but after another hour still not working. They wanted to transfer me once again to tech support. I refused and said I want to return unit. Was given a RMA number and information how to return unit at MY cost. Totally unfair, defective product and my cost to return it !! Terrible company to do business with. Terrible tech support. Terrible off shore call center. Company should not be in business, DO NOT buy magic jack !!!!

None
Terrible company
No

MagicJack the worst service I have ever had.

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

Wasted over 3 DAYS with customer service agent Chrystal. she put me on hold to figure out why my MJ wasn't working and kept asking the same questions over, just parrot-like responses I believe they reading them from a Script. I was on "HOLD ON" and I wait and wait and wait she came back to see if I had hanged up, the way she was asking "are you still there" So I called back. I waited again for 1 hour, and finally, I get Chrystal again, who starts from square one even though I told her I had just spoken to her an hour ago. I wanted to talk to a supervisor, and she put me on hold. again beyond frustrated, I called, and Chrystal comes again, with the same parrot-like sentences. She ID me for the 5th time and then put me to turn off my computer, she messed up my computer magic jack, but this time she kept asking for my correct billing address. #, Street, City, Province, Country & postal code. and she said ups your zip code last number is wrong, sorry I can not help you, from 2 I changed to 5, and she said oh now we are correct, there was always something wrong, then oh we need to upgrade your system, then, I was so mad I asked to talk to her supervisor after the 5th time, she puts somebody there saying oh you need a new magic jack, since you are a good client we will tell you a secret, we sell it here and will take 10 days for you to receive it, but go to Wal-Mart and you can buy it right away. GEZZZZ THESE PEOPLE ARE SCAMMERS, THEY ARE IN PHILLIPINES, THIS IS HOW THEY MAKE THEIR MONEY SCAMMING AMERICANS THAT BELIEVE IN THIS PRODUCT. IT WAS GOOD AT THE BEGINNING BUT NOW WHEN THE INVENTORS SOLD THIS PRODUCT EVERYTHING WENT TO POTS, THEY SELL YOU THE 5 YEARS BUT AFTER TWO THEY ARE A DISASTER. DO NOT BUY THIS PRODUCE IT IS A SCAM NOW.

NONE THEIR CALLS ARE WITH STATIC AND DIFFICULT TO TALK
NONE IT IS A SCAM
No

MagicJack user since 2010

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)

Having been a Magicjack user since 2010 and believe I've had it long enough to make a qualified opinion. The first 2 or 3 years after the service came out, it was troublesome for sure. Many hiccups that were aggravating but, I felt the $20 a year cost was worth the temporary inconvenience. During the early years I actually had an opportunity to exchange emails and eventually a phone call with the inventor Dan Borislo,(who has since passed away) and he assured me that every month he was making changes to the staffing and the service level. Believing in Dan's words, I chose to renew my membership for 3yrs. then 5 and just last week I renewed for another 5 years. I'm still using the original unit that was sent to me 11 years ago. Is it perfect Pretty close. I haven't had to call for service issues for years.

The price includes long distance anywhere in N America (except for Alaska and Hawaii) and, call forwarding, call waiting, call display, conference calling. You can take your MJ overseas and plug it in over there and use it to call N America for free.
Sometimes, if I'm on my computer while talking on the phone, the phone can cut in and out a little bit. Might be because I have the 1st generation unit or my internet speed.
Yes

DISGUStING CUSTOMER SERVICE FROM LOURDES

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

Wasted over 2 1/2 hours tonight with customer service agent LOURDES. Put me on hold to figure out why my MJ wasn't working, I had renewed it last week, kept asking the same questions over and was not reading my responses, just canned responses. She says: "HOLD ON" and I wait and wait and wait ------ then got disconnected due to inactivity. So I called back. Waited again for 45 minutes, was #11 in the cue this time, and finally I get LOURDES again, who starts from square one even thought I told her I had just spoken to her an hour ago. She kept sending me the same canned responses and it was obvious she was not reading my replies because what she was telling me was not showing on my screen. So she kept sending the same canned responses over and over and over again. I was beyond frustrated at this point. I gave her the correct billing address and alternate phone number, same that I gave in the first conversation and they were fine then, but this time she kept sending the canned response asking for my correct billing address. It was complete: #, Street, City, Province, Country & postal code. There is nothing else. I was logged into my account and copied and pasted it to show her. No response. Finally she says "I can't help you." and disconnects.

Since it's not working, other than getting a dial tone, there are no pros.
Doesn't work & lousy customer service who don't seem to care if they help or not.
Yes

Don't..just don't

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

Check out their fb page and start reading comments. They get you by paying in advance, the more years, the cheaper. I paid for a year service and I have use of my phone 1%. No exaggerating. Dropped calls, callers cant hear me, static. No tone and error messages. I called to cancel..first u dont get a refund. So your out the money for the unit, out what you paid for a service and your money. I use my name on the account, my card my address but put the main name as a fake name because I'm a single lady alone. They will not talk to me, they want to talk to this fictional person. I explained the case, explained my card is what's used but nope. They insist on talking to Sigmund Freud. Just useless. Filled my complaint with BBB, hope isnt much. Save your money.

They get your money
You loose your money and get nothing in return
No

Don't waste your money

user_review
2
Average: 2 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

Calls are always scratchy. Power supply died within the first year. App just barely works, but is so unreliable that you won't use it. Marketing is soooo misleading, expect it to cost a lot more than what they advertise. Worst of all, when you have a problem, you will wait 20 minutes to chat with a bot. I STRONGLY suggest going with another provider.

Features
Sound quality is bad, hardware is poorly designed/prone to failure, hidden charges, horrible customer service. App is useless.
No

Avoid magicJack. When you hear magicJack - run.

user_review
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

One of the worst if not the WORST VOIP provider. If you want to save money you will waste much more time, get frustrated, mad, and 99999 times regret that you got involved with magicJack. So don't

cheap
a mountain of cons, so just run away
No

Pages

magicJack

United States
2002Year Founded
27%Recommend
292User Reviews
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Overall Rating

2.392
3.52
52%
43%
50%
33%
70%

Service Locations

VoIP app

The Skinny

magicJack Revealed

What is magicJack?

A magicJack is a small device that allows you to make Internet phone calls for cheap prices.

As of 2016, magicJack Express costs $39.95 plus shipping and handling. You get 3 months of free unlimited calling to the United States, Canada, Puerto Rico, and the US Virgin Islands. Additional years cost $35.

How does magicJack work?

One of magicJack's top selling points is its ease of installation.

  1. Plug your phone into the magicJack
  2. Plug the magicJack into your computer
  3. Start making calls

Is there a special magicJack phone?

Nope! The magicJack device is what's known in the industry as an analog telephone adapter (ATA). You won't need a special phone in order to use magicJack.

What do you think of magicJack?

Many users have had a variety of issues with magicJack (as evidenced by the reviews). However, here are a couple of advantages of magicJack:

1. Lowest Monthly Rates

Setting aside the fact that the first 6 months of phone service with magicJack are absolutely free, monthly rates are available for as little as $3.00 per month. Prices like that are extremely hard to complain about, and even some of our most scathing magicJack reviews still rate magicJack with 5 stars in the price category.

2. Cheap Equipment

Any way you slice it, $39.95 is a great price to pay for the complete setup of a VoIP phone service that uses your existing phones. Other VoIP companies require specialized IP phones that can cost over $100, and an ATA adapter alone is often more than $50.

Even if the device runs into a problem and needs to be replaced, the low cost takes most of the sting out of a new purchase. In fact, with the money you'll save with magicJack's low monthly rate, the device practically pays for itself.

3. Easy to Use

MagicJack is designed for people who have never heard of VoIP in the first place, and want a simple plug-and-play device that works right away. That's exactly what magicJack offers, and the new magicJack PLUS offers even more options. The old device required a constant connection to a computer to work, but the new one only needs to do so once to register. After that, just plug it into the wall and feel free to shut the computer off. The video below outlines how to use magicJack without a computer.

Previously the magicJack software was been reported by some as very difficult to remove. MagicJack software now comes with an easier to access uninstall option, so this point is no longer valid.

MagicJack Customer Service

Unfortunately, magicJack does not have a customer service hotline. That means that the only way to resolve a service issue is through a high-traffic chat room, which occasionally has a slow response time as a result. Fortunately, the device is easy to install, so you'll likely never need the support. If you run into trouble, our best advice is to be patient with the chat, and see if the issue lies with your router configuration or Internet speed in the meantime.

If everything checks out and the chat system seems frustrating, just try doing something else for a while and wait for the chat system to get back to you. You can watch one of the many fan-made YouTube videos for magicJack support, try one of the links below to see if your issue is answered there, or even take care of checking your email while you wait. Sometimes, the best option is to simply wait a few hours for the peak traffic to die down, so that the support team has more time to dedicate to your needs. Either way, spending an hour or two researching and fixing any issues with the magicJack adapter is definitely worth the amount of money that you're saving with .

Third-party magicJack Support

There are also some helpful blogs out there on the web that cover how to use magicJack if you still encounter trouble.

Overall Analysis

In the end, and despite the issues that customers raise about magicJack service, we feel that magicJack offers a very low priced Residential VoIP service, especially for someone new to VoIP. However, there are a lot of negative customer reviews you should take into consideration. The extremely low monthly rate for unlimited phone calls is impossible to ignore, and the ease of installation further makes the case that magicJack's barebones VoIP service is one of the best in the industry.!

Don't take our word for it. We've got over 100 magicJack reviews for real magicJack customers. See what magicJack users have to say.

If you have used magicJack, here's you should do: Write a review. We could use your voice on our website.

Have something to say? Leave a comment about magicJack.

Have you used magicJack's service? Write a review. You can help other prospective customers make a good decision.

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