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magicJack Reviews

magicJack is an extremely cheap VoIP provider that works by using your existing Internet connection to make and receive calls. magicJack provides a plug-and-play device (like a USB drive) that you can connect to your computer or high-speed modem to start making local and long-distance calls. You can use magicJack for as little as $19.95/year per line. 

With the newest magicJack Plus system, you don't have to have your computer on at all times in order to receive a call.

Is magicJack worth it? 

We recommend that anyone interested in buying a magicJack read the user reviews here first.

 

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Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
Write your own review

Avoid Magic Jack

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What a terrible company to deal with. Overcharged me by 32 dollars on my credit card. Called them, waited over an hour, to be told they are unable to refund anyone for any reason, even admitting they did overcharge me!! I am shocked at the blatant thieving from this company. Advised them to cancel my service but naturally have to wait a year! Appalling they get away with it!!!! Debbie

None
Everything about their business
No

Rip you off

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2
Average: 2 (1 vote)
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Been a customer for a few years now. Forgot to pay my yearly fee so once i realized i paid it & the service still was connected. After a few minutes called customer service & tried to troubleshoot & it still didn't work. Customer service seen the balance was paid for the year & couldn't get why it wasnt back on. They had tech support call & they said oh we dont have the year plan anymore, its only the 3 or 5 yr plans. I said your website took my yearly pymt & now all of a sudden i have to pay 3yrs.? He said well due to covid-19 the website hasn't updated & i told him that wasnt my fault & needed to honor the yr i paid for & he said no. You cant have one thing online & then tell me something different. Bad service & it took hours to restore.

Works ok.
Bad service
No

AVOID using MagicJack for Businesses

user_review
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
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A former employee set up a MagicJack phone, which he used until he left the company. He set it up using his COMPANY email address and paid via COMPANY credit card. Our company is NOT able to cancel this phone number. They report that he must cancel it, even though it's a company line and set it up for company use. Very frustrating ... infuriating even. And so illogical. After much time on the phone with customer service -- and never able to cancel the line, I finally learned on my own (by searching the website) how to forward the phone line. Customer Service was nice / pleasant, but unhelpful. She wouldn't even inform me how to forward the calls. It was strange. I suggest avoiding Magic Jack.

I don't know ... didn't use it. A former employee used it.
Can't cancel if it's a line used for company purposes
No

Worst Customer Service Experience Ever

user_review
2
Average: 2 (1 vote)
3
Average: 3 (1 vote)
1
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3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)

Our account is in my husband's name. I tried to cancel it because he died and I do not use it and when I called customer service in January, they refused to cancel the account for me because my husband's name is on the account, not mine. It is my e-mail alias on the account but that apparently wasn't good enough. They required me to send in a death certificate. While I thought this was insane and infuriating, I did send in the death certificate exactly as they requested. I never heard back and followed up in e-mail 2 more times. This started on January 24th and it is now April 3rd. I logged into the account today and verified it still isn't cancelled so I called them. They still won't cancel it, telling me they now need my ID. This is crazy, the account owner is dead, they have his death certificate. That they continue to try to make me jump through hoops is appalling. I didn't have this much problem dealing with the Social Security Administration....

No
Horrible customer service
No

MagicJack - My experience with one plague during another.

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3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
1
Average: 1 (1 vote)
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Average: 3 (1 vote)
1
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2
Average: 2 (1 vote)

I would avoid MagicJack like the plague it is. I order the device. It came 2 weeks later. Took snail-mail to a whole new level. The setup told me I had to pay $12 for 911 and $25 to port my number over. Another two week wait for that. Then, I finally plugged it in - and it was dead. Spent over an hour trying to find how to ask a real human a question, then hours waiting on hold to talk with someone. They didn't have a clue, and gave me a tech support number to call. Hours later, having me plug and unplug stuff multiple times, they finally figured out the machine was DOA. They sent me an RMA and said they would send a new device. I waited weeks for the new device. It never came. Hours more on hold and they told me they never just send a replacement - I had to order and pay for another one. It finally came - again stretching the limits of what snail-mail means. After hours on the phone with tech support, it works. Then, I got another email from them telling me I have to pay for 911 again - because that last payment I made was for the DOA device - and they can't transfer it to the new device. This place is a total rip off. So, I called Billing office. They told me I have to pay again. They told me that's the way it is. They told me there is no option. I told them I wanted to talk to a supervisor. They told me that the supervisor has to call me back, so they verified my cell phone number, and then said the supervisor would call me back. Didn't happen. Today, 4 days later, I called billing again. 1 hour after they answered and said that I could talk to a rep 29 minutes from now, I finally got a rep. I told her I wanted to talk to a supervisor. She said the only way to talk to a supervisor is to have them call me back. It's been 2 hours on hold. They don't have anyone who can talk to me. Obviously, what I am demanding isn't on their script. They tell me that MagicJack doesn't process the 911 info fees, yet my payment went to MagicJack.com. I have it on my credit card statement. They are LIARS!. The people answering their phones are LIARS!. Their supervisors say they will call you back, but they don't. They are LIARS! They say they don't process fee payments, but my records from my bank says the do. They are LIARS. DO NOT DEAL WITH THIS COMPANY. THEY ARE LIARS! THEY ARE CROOKS!

When and if it starts to work, it's OK. The cost is good, but you get what you pay for...
Tech support, including their website is abysmal! If what you want isn't covered by the FAQ site, you're in deep [email protected] If what you want isn't on their script, then you're in it, too. Avoid this company like the plague it is.
No

Magic Jack call blocking compaint

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3
Average: 3 (1 vote)
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Average: 5 (1 vote)
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Average: 4 (1 vote)
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Average: 3 (1 vote)

Magic jack call blocking has never worked. I have added telephone numbers to the call blocking list, and the telephone numbers are not blocked.

Cost effective
Call blocking is crap.
No

*** Top Tip ***

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5
Average: 5 (1 vote)
5
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I have used MagicJack since about 2010/11 and the functionality of the device and telephone calls has been exceptional. HOWEVER... I read other reviews here and realised that a major difference is that I have ONLY ONCE called customer service and sure enough my experience was similar to others... frustrating, no straightforward answers, trying to push an additional sale which I knew I didn't need. ***Top Tip*** If you decide to go ahead and purchase a device... do it through a 3rd party reseller (In Canada I use The Source) install it, activate and choose your plan ONLINE yourself. It's easy. Make a note of your plan's expiry date and add your own credit/years when needed. As you will read elsewhere contacting customer service will do nothing except leave you frustrated.

Crystal clear calls - even on international calls.
Non-existant customer service.
Yes

Frauds

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I recently renewed my magicjack subscription for another year ($45) and noticed the quality of the calls weren't so clear, after trying all their troubleshooting tips and speaking to technical support I inquired about their refund policy and was told they do not give refunds, next thing I know I get an email stating that my service was deactivated per my request when I never requested my service be deactivated especially since they don't give refunds I simply inquired about their refund policy, I called to resolve the matter thinking they would reactivate my service no problem since it was a misunderstanding on their part but that's not how it went, they (3 different reps including a supervisor) kept telling me that their records show I requested my service be deactivated because that's what their rep noted in the computer although I never requested deactivation, nobody would take responsibility for their (magicjack) mistake making it seem like I got what I asked for, so I'm out $45 because they don't give refunds and they just took it upon themselves to deactivate my service because I inquired about their refund policy, doesn't even make sense, clearly they didn't want to keep a customer, I'll gladly invest my money elsewhere, took my money and wouldn't reactivate my service that they deactivated in error (although they wouldn't own up to the error), you might be wondering why would I even want my service reactivated if the calls aren't clear because now I'm out $45, it's the principal of the matter I guess because they took my money and I didn't get what I paid for, unacceptable customer service!!

inexpensive VolP phone service
quality of calls are not clear, no refunds, horrible customer care
No

This company is the absolute worst!! DO NOT WASTE YOUR MONEY ON THIS JUNK!!!

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Average: 2 (1 vote)
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I've had MJ's for several years and they all ended in disappointment. When they worked, they were fine. But eventually a unit would inexplicably cease to work and when I finally got hold of Customer Support, they would tell me that my account was "under review"!! When I asked why, they could not give me an answer except to say that the review would be done quickly and service returned soon. IT NEVER HAPPENED. The line never came back to life and repeated calls to CS resulted in the same vague answer. Thinking maybe a new unit would get me back on track, I stupidly ordered another and eventually the same thing happened again! Based on the unexplained outages and the resultant lack of explanation and/or support, I WILL NEVER RECOMMEND MAGICJACK TO ANYONE. However, if there's someone out there that you hate, you might consider giving them one as an anonymous gift, as it will eventually cause them no end of anger and frustration. Otherwise, ***** DO NOT BUY THIS PIECE OF GARBAGE *****

Cheap
Unreliable, no customer support - basically worthless!
No

Ms.

user_review
2
Average: 2 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
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Average: 2 (1 vote)
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Average: 2 (1 vote)
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Magic Jack is ok as long as you don't need records from them to validate your payments nor you don't get caught up in one of their scams for extended payments for service. I renewwed last year the 4th of november. Well, the scam artists that I happend to be renewing my plan with did a great scam with me. He said if I renewed for 2 years he would send out a new unit to me. I explained to him several times I did not need a new unit, my unit worked just fine. He said no, no since I renewed on their special for 2 years this would be complimentary. Well, I looked for the unit, I had my daughter looking out for the package even my Postal carrier. NOPE,NO PACKAGE, I WAITED ABOUT 2 WEEKS AND CALLED MAGIC JACK BACK, I REVIEWED MY BANK STATEMENT AND CALLED THE BANK AND FILED A DISPUTE!! WELL MAGIC JACK TOLD MY BANK THEY MAILED THE UNIT, WHICH I NEVER RECEIVED AND MY BANK WOULD NOT GIVE ME A CREDIT. MY SERVICE HAS BEEN INTERRUPTED AND AFTER 45 MINUTES OF TALKING TO MAGIC JACK AND 4 PEOPLE AND TWO DISCONNECTS I AM NOW GOING TO FILE A COMPLAINT WITH THE BETTER BUSINESS BUREAU AND THE FCC! THIS COMPANY IS A SCAM, I'VE HAD MAGIC JACK FOR ABOUT 6 YEARS NOW AND NEVER, EVER AGAIN WILL I RENEW MY SERVICE!!! REMEMBER IF YOU WHENYOUR INTERNET GOES OUT SO DOES THE SERVICE!! BETTER TO JUST STICK WITH YOUR CELLURAL PHONE!!! THAT IS MORE RELIABLE AND A REPUTABLE COMPANY!!!

WHEN IT WORKS YOU CAN CALL YOUR CELL PHONE TO FIND IT
Magic Jack is ok as long as you don't need records from them to validate your payments nor you don't get caught up in one of their scams for extended payments for service. I renewwed last year the 4th of november. Well, the scam artists that I happend to be renewing my plan with did a great scam with me. He said if I renewed for 2 years he would send out a new unit to me. I explained to him several times I did not need a new unit, my unit worked just fine. He said no, no since I renewed on their special for 2 years this would be complimentary. Well, I looked for the unit, I had my daughter looking out for the package even my Postal carrier. NOPE,NO PACKAGE, I WAITED ABOUT 2 WEEKS AND CALLED MAGIC JACK BACK, I REVIEWED MY BANK STATEMENT AND CALLED THE BANK AND FILED A DISPUTE!! WELL MAGIC JACK TOLD MY BANK THEY MAILED THE UNIT, WHICH I NEVER RECEIVED AND MY BANK WOULD NOT GIVE ME A CREDIT. MY SERVICE HAS BEEN INTERRUPTED AND AFTER 45 MINUTES OF TALKING TO MAGIC JACK AND 4 PEOPLE AND TWO DISCONNECTS I AM NOW GOING TO FILE A COMPLAING WITH THE BETTER BUSINESS BUREAU AND THE FCC! THIS COMPANY IS A SCAM, I'VE HAD MAGIC JACK FOR ABOUT 6 YEARS NOW AND NEVER, EVER AGAIN WILL I RENEW MY SERVICE!!! REMEMBER IF YOU WHENYOUR INTERNET GOES OUT SO DOES THE SERVICE!! BETTER TO JUST STICK WITH YOUR CELLURAL PHONE!!! THAT IS MORE RELIABLE AND A REPUTABLE COMPANY!!! THEY LIE!!!!
No

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magicJack

United States
2002Year Founded
27%Recommend
282User Reviews
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Overall Rating

2.413
3.56
52%
43%
49%
33%
71%

Service Locations

VoIP app

The Skinny

magicJack Revealed

What is magicJack?

A magicJack is a small device that allows you to make Internet phone calls for cheap prices.

As of 2016, magicJack Express costs $39.95 plus shipping and handling. You get 3 months of free unlimited calling to the United States, Canada, Puerto Rico, and the US Virgin Islands. Additional years cost $35.

How does magicJack work?

One of magicJack's top selling points is its ease of installation.

  1. Plug your phone into the magicJack
  2. Plug the magicJack into your computer
  3. Start making calls

Is there a special magicJack phone?

Nope! The magicJack device is what's known in the industry as an analog telephone adapter (ATA). You won't need a special phone in order to use magicJack.

What do you think of magicJack?

Many users have had a variety of issues with magicJack (as evidenced by the reviews). However, here are a couple of advantages of magicJack:

1. Lowest Monthly Rates

Setting aside the fact that the first 6 months of phone service with magicJack are absolutely free, monthly rates are available for as little as $3.00 per month. Prices like that are extremely hard to complain about, and even some of our most scathing magicJack reviews still rate magicJack with 5 stars in the price category.

2. Cheap Equipment

Any way you slice it, $39.95 is a great price to pay for the complete setup of a VoIP phone service that uses your existing phones. Other VoIP companies require specialized IP phones that can cost over $100, and an ATA adapter alone is often more than $50.

Even if the device runs into a problem and needs to be replaced, the low cost takes most of the sting out of a new purchase. In fact, with the money you'll save with magicJack's low monthly rate, the device practically pays for itself.

3. Easy to Use

MagicJack is designed for people who have never heard of VoIP in the first place, and want a simple plug-and-play device that works right away. That's exactly what magicJack offers, and the new magicJack PLUS offers even more options. The old device required a constant connection to a computer to work, but the new one only needs to do so once to register. After that, just plug it into the wall and feel free to shut the computer off. The video below outlines how to use magicJack without a computer.

Previously the magicJack software was been reported by some as very difficult to remove. MagicJack software now comes with an easier to access uninstall option, so this point is no longer valid.

MagicJack Customer Service

Unfortunately, magicJack does not have a customer service hotline. That means that the only way to resolve a service issue is through a high-traffic chat room, which occasionally has a slow response time as a result. Fortunately, the device is easy to install, so you'll likely never need the support. If you run into trouble, our best advice is to be patient with the chat, and see if the issue lies with your router configuration or Internet speed in the meantime.

If everything checks out and the chat system seems frustrating, just try doing something else for a while and wait for the chat system to get back to you. You can watch one of the many fan-made YouTube videos for magicJack support, try one of the links below to see if your issue is answered there, or even take care of checking your email while you wait. Sometimes, the best option is to simply wait a few hours for the peak traffic to die down, so that the support team has more time to dedicate to your needs. Either way, spending an hour or two researching and fixing any issues with the magicJack adapter is definitely worth the amount of money that you're saving with .

Third-party magicJack Support

There are also some helpful blogs out there on the web that cover how to use magicJack if you still encounter trouble.

Overall Analysis

In the end, and despite the issues that customers raise about magicJack service, we feel that magicJack offers a very low priced Residential VoIP service, especially for someone new to VoIP. However, there are a lot of negative customer reviews you should take into consideration. The extremely low monthly rate for unlimited phone calls is impossible to ignore, and the ease of installation further makes the case that magicJack's barebones VoIP service is one of the best in the industry.!

Don't take our word for it. We've got over 100 magicJack reviews for real magicJack customers. See what magicJack users have to say.

If you have used magicJack, here's you should do: Write a review. We could use your voice on our website.

Have something to say? Leave a comment about magicJack.

Have you used magicJack's service? Write a review. You can help other prospective customers make a good decision.

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