VoIP Provider

First impressions are crucial for businesses. In fact, it’s one of the keys to winning over customers as well as for creating profitable, sustainable, long-term partnerships with clients. This is why it’s important for businesses to put their best foot forward in all of their encounters with customers. And for many companies, these initial encounters often happen over the phone, so ensuring that customer calls are handled professionally and efficiently is of the utmost importance.

Effective collaboration across all devices and all locations is key to the success of each and every organization. With increasing competition in today's business world, possessing creative, collaborative teams can help give a business the edge it needs over its competitors. Fortunately, inter-company collaboration (even for companies with geographically dispersed teams) is now much easier with the vast range of team collaboration apps and tools available in the VoIP and UC markets.

Today's contact center solutions are much different than the solutions they evolved from. Contact centers have steadily grown in features, size, and availability thanks to the number of advancements in voice and cloud technology that allow for better customer service and a better end-user experience. Now users are able to use the power of the cloud to put callers in a smart queue, use skilled-based routing for the most applicable agent, and integrate third-party Customer Relationship Management (CRM) applications to view customer details, and more.

The recent announcement by Toshiba that it will be closing down its Telecommunications System Division (TSD) in North America took many of its customers and competitors by surprise. Toshiba has been a long time innovator and a stronghold in the telecommunications industry, offering document solutions, digital signage, printing systems, software solutions, and more. But recently, in a letter from Toshiba to its dealers and partners, the company said that the wind-down of its TSD business is part of its overall global restructuring, effective immediately.

Every business needs effective communication methods and channels to help them reach their employees, partners, and customers. But sometimes, a select voice solution or tool is unable to meet the individual needs of the business right out of the box due to industry-specific needs or business desires. And unfortunately, not all businesses have access to the right tools or manpower to help tailor a system or tool to meet their unique communication needs.