VoIP Provider

Unified Communications as a Service, also known as UCaaS, is a service model where a provider delivers a range of communication and collaboration services over an IP network. Adopting UCaaS over legacy communication solutions is good business sense for many enterprises due to the added applications and business productivity benefits the solution brings. However, despite its popularity, many companies struggle to make the switch to UCaaS due to the seemingly endless options available on the market today.

For many businesses, cost and included features are major factors to consider when choosing a cloud communications system. But while these elements are important, there is another equally vital factor that companies must consider when switching to a cloud-based phone solution: usability. It is important to factor in how user-friendly and usable a cloud communication system is so that your business can reap the benefits without struggling with a large learning curve. But usability is so much more than this.

Communications platform as a service, otherwise known in the industry as CPaas, is a way in which business consumers (specifically a company's developers) can add custom communication features and services into applications and websites via the cloud to enable real-time collaboration. CPaaS allows businesses to leverage Application Program Interfaces (or APIs) in order to create functions that are unique to their business communication needs.

Toll-free phone numbers are a valuable marketing and customer service tool for many businesses. They make companies more accessible to customers regardless of location as it lets callers reach a business without incurring any long distance charges. A toll-free number also enhances a brand’s image by making the company appear more established and credible.

But as various communication channels (such as social media and instant messaging) increase in popularity and make it much faster for customers to reach out to a brand, many business owners wonder: do I need a toll-free number?

In 2015, Deloitte conducted a global contact center survey in which 85% of the respondents believed that a significant competitive differentiator is the customer experience delivered through contact centers. Over half of the organizations surveyed also answered that the use of a contact center solution plays a key factor in customer retention.