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Business communications are rapidly becoming more mobile and more integrated to include all channels and devices, allowing works to stay connected and collaborative from any location and at any time. This is all thanks to the growth and popularity of Unified Communications (UC). But businesses sometimes think that managing UC can be a complex and costly process, especially because most UC environments typically involve multi-vendor technologies.
Companies are always searching for new ways to enhance their business or enterprise communications in order to take their company performance and customer service to the next level. In recent years, Unified Communications (UC) and collaboration tools have rapidly grown and become more popular options because they offer companies a successful means of cutting costs and centralizing communication channels.
Telecommuting and flexible work arrangements have become increasingly common for many of today's companies. In fact, a 2015 report from research firm Gallup revealed that telecommuting has climbed up to 37% when compared to the last decade. Part of the reason that telecommuting has significantly grown in recent years is due to the wide availability of advanced Voice over Internet Protocol (VoIP) and cloud communication technologies.
There are a number of factors that play into a company's decision to choose a business communication system. From price to flexibility to mobile options, a number of things must be considered. And one of these crucial components that businesses often overlook is failsafe or business continuity options. Although rare, emergency situations are a serious consideration and can be detrimental to your office communications. The fact of the matter is, emergencies and disasters can strike anywhere and anytime.
Effective, feature-rich, and high-performance communications systems are now more crucial than ever before for every size and type of business. Organizations need a system that does more than just help them make and receive calls; they also need a system that offers all the tools they need to maximize productivity and improve overall operations.
A leading innovator in cloud communications solutions for businesses, Voxox has enhanced its Cloud Phone virtual business phone service to include free outbound and inbound calls to Mexico, which will now be part of their standard bundled calling plans.
Voxox's Cloud Phone bundled subscription plans (which range from 1,000-5,000 monthly minutes to unlimited calling) previously included calling to the United States and Canada only. But now, outbound and inbound calls to Mexico have been added to the minutes pool of all Cloud Phone bundled plans -- all at no additional cost.
Genesys, an industry-leading provider of omnichannel customer experience and contact center solutions, has finally unveiled its three new customer experience product offerings: PureEngage, PureConnect, and PureCloud.
As smartphones and tablets continue to dominate the workplace, businesses can forget pay close attention to the actual phone system and provider they choose, thinking that their mobile devices alone will suffice for business connectivity. However, today’s business phone systems remain crucial in helping businesses stay connected through enterprise-grade features, scalable options, and mobility solutions. That is why it’s vital for companies to focus choose the right phone system.
Software-defined Wide Area Networking (SD-WAN) has been making headlines in the enterprise communications and networking markets. It has been dubbed as the “next big thing,” and promises to address businesses’ evolving needs. In fact, the market demand for SD-WAN is soaring, with the worldwide SD-WAN market for infrastructure and services expected to surpass $6 billion in 2020 according to analysts and industry leaders MetTel and VeloCloud.
Contact centers are no longer merely call-taking centers. Due to the rising importance of the customer experience on top of the advent of cloud-based technologies, companies have discovered that a contact center is one of a business’ best brand ambassadors, helping them manage and cultivate customer relationships. But how exactly can contact centers create and strengthen connections with their customers? For Terrel Bird, CEO and co-founder of TCN, a leading cloud-based call center technology provider, it starts with choosing the right platform.
The way we work has changed dramatically over the past few decades. Nowadays, working no longer means staying tied to an office desk for hours, and collaborating with fellow employees no longer means just meeting in the conference room. The rise of mobile technology and various advances in cloud communications have allowed workers to work from anywhere at any time. And to ensure that today’s modern workforce consistently enjoy a seamless communication and collaboration experience, Premiere Global Services, Inc.
Collaboration in the workplace is something that all businesses need to succeed and is not a new concept when it comes to effective communication. However, as businesses become more global and teams increasingly dispersed, facilitating team communication and collaboration can become more challenging. Fortunately, cloud communications and various advancements in technology have helped produce tools that enable employees to collaborate more effectively, enhancing productivity without boundaries.
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