VoIP Provider

In the past, bulky landline phones and clunky fax machines dominated office environments. They offered the quickest way for employees to communicate with colleagues, clients, and customers. But today, these machines have become a rare sight, if not completely extinct, in most office settings. A vast range of tools such as email, instant messaging, SMS, conferencing, and Voice over Internet Protocol (VoIP) solutions have taken over the workplace instead.

Saying that competition is fierce within the business Voice over Internet Protocol (VoIP) market is an understatement. With an increasing number of enterprises demanding reliable and cost-effective VoIP solutions and multiple companies promising to address this demand, getting a foothold in the VoIP market has been difficult for some companies. In order to grow, VoIP service providers need to consider their stock, staff, infrastructure, warehousing, customer service, and processes, among many others.

Contact centers have rapidly evolved over the past few years. Gone are the days when contact centers were seen simply as call-taking centers, which relied on big, expensive, and space-consuming on-premise solutions whose sole purpose was to handle customer calls. But today, these contact centers have transformed and grown to become the ultimate customer experience hub in most organizations, delivering support across multiple channels such as the web, social media, phone, email, mobile and live chat.

Quality and reliability were two of the major issues that customers faced with Voice over Internet Protocol (VoIP) technology during its infancy. Users would sometimes get echoes or dropped calls, which understandably put off many users and businesses from the technology. Today, however, there has been an amazing improvement in the quality of calls and the service. In fact, various providers such as Mitel, a global leader in cloud business communications, offer a range of products and services that guarantee exceptional HD voice and audio quality.

To boost the adoption of cloud communications in enterprises, Unified Communications as a Service (UCaaS) provider 8x8 has recently announced the expansion of its international channel program, Channel 2.0.