This Week in Telecom is a bi-weekly news round-up on VoipReview.org that aims to give our readers a fast and easy way to catch up on the latest news and top stories that are trending in the voice and telecommunications space. Check in each and every Friday to find out more about stories you may have missed in regards to new companies, mergers, trends, and other telecom advancements.
Here are the top news stories you might have missed this week:
AudioCodes Releases Latest Version of Enterprise Voice Management Suite
AudioCodes, a market leader in Voice over Internet Protocol (VoIP) technology and voice networking solutions, recently unveiled the latest version of its comprehensive voice network management solution, the One Voice Operations Center (OVOC) release 7.4. OVOC provides complete end-to-end voice network control, quality of experience capabilities, and session routing into one, intuitive web-based interface.
In the latest OVOC release, system administrators can now carry out the management of its VoIP devices and elements simply and rapidly from a single location, which helps save time and money. OVOC also provides support for Microsoft Skype for Business deployed on-site, in the cloud, or a combination of both. The new version also includes multi-tenancy support, making it ideal for service provider environments and managed VoIP networks.
In a release, Nimrode Borovsky, Vice President of Marketing at AudioCodes recognized that the increasing growth and complexity of enterprise and service provider VoIP networks has been causing challenges for a business’ IT staff. “OVOC’s innovative, holistic approach to voice network management helps to streamline operations and reduce costs by simplifying everyday tasks and accelerating troubleshooting from detection to correction,” said Nimrode.
For his part, Yossi Zadah, Vice President of AudioCodes’ OVOC business line said that the latest OVOC release is a crucial step in improving the management of enterprise voice networks. “Combining support for the planning, staging and implementation of network-wide call routing with device management, quality monitoring and root cause analysis is designed to simplify maintenance, help prevent network issues and reduce mean time to repair,” said Zadah.
VOSS Now Offers Microsoft Teams Support
Following Microsoft’s plans to replace Skype for Business with Teams as the company’s primary teamwork software, VOSS Solutions has announced that they will now be provisioning Microsoft Teams for enterprises. A trusted provider of multi-vendor UC management and migration solutions and a Microsoft Certified Partner, VOSS Solutions will enable users for Microsoft Teams via its flagship product, VOSS-4-UC.
VOSS-4-UC offers organizations the ability to design, implement, run, and optimize even the most advanced UC environments. For enterprises migrating to Skype for Business from legacy PBX systems via VOSS-4-UC, it’s now possible to include Microsoft Teams in the migration process. VOSS-4-UC functionality will also eventually grow as Microsoft continues to introduce more features to Teams.
Christopher Martini, Vice President at VOSS Solutions, said that the company is excited with Microsoft’s latest announcement. “The evolution of Skype for Business into Microsoft Teams is a logical step for Microsoft, as they look to capitalize on the tremendous amount of interest in these tools at the enterprise level. We are excited by the momentum building around our solutions, as we introduce advanced automation to improve the productivity and collaboration of organizations around the world. Provisioning Microsoft Teams is a logical next-step for VOSS, and we are pleased to be at the forefront of the UC management market in offering this crucial capability."
Arkadin Adds Cisco Spark Services to its Market-Leading Solutions
A member of NTT Communications and a Cisco WebEx sales and service partner since 2001, Arkadin recently revealed that will be adding Cisco Spark and Cisco Cloud Connected Audio – Service Provider (CCA-SP) to its portfolio of cloud enterprise communication solutions. The services will be integrated to Arkadin’s PSTN audio, giving users a complete meeting experience.
Cisco Spark offers modern teams all the communication capabilities teams need in one platform. It enables users to chat, meet, and call anyone from any device, wherever and whenever. The Cisco Cloud Connected Audio – Service Provider (CCA-SP), meanwhile, is suitable for organizations looking to tap their existing networks in order to optimize their audio conferencing cost structures. The service natively integrates into Cisco WebEx meetings and is available in the Americas, EMEA, and APAC.
“Cisco has redefined the collaboration market through innovative cloud services that are transformative and enjoyable to use,” said Christophe Reyes, Arkadin’s Managing Director Unified Communications Service Line, in a release. “Together we are focused on bringing businesses into the future through UC&C products that are integrated with the highest quality PSTN audio for a more digital and productive way of working.”
Dialpad Opens New Office in Austin, TX
In line with its mission to rid the world of desk phones, Dialpad, a trusted pure cloud communications provider, continues its expansion with the opening of its new office in Austin, Texas. Located within the Austin WeWork facility in University Park, Dialpad’s new hub will house some of the company’s most critical business functions, including its sales and customer support team and its professional services organization.
In a release, Dialpad CEO and co-founder Craig Walker said that they chose to expand in the Texas state capital due to its location and its rich and diverse talent pool. “When we hired Richard Rivera, a native Austinite as our Chief Revenue Officer last April, it was clear that Austin would quickly become the center of our Sales and Support organizations,” shared Walker. “Austin also has a very vibrant tech scene, with an already skilled and experienced cloud business ready workforce that is very similar to Silicon Valley's. When you add up all that’s going on in the city, and the surrounding communities, it made it easy to put our operations hub in Austin.”
Just recently, the San Francisco-based provider also launched its business communication service in Canada, capitalizing on the region’s positive economic climate and growing enterprise cloud market.