To stay competitive in today’s crowded business communications landscape, service providers need to tap into some of the world’s emerging cloud markets and thriving technology startup scene to fuel their expansion, win over new clients, and achieve sustainable growth. Leading cloud communications service provider Dialpad understands this, that is why they have been aggressively expanding their cloud footprint across different regions.
Just recently, Dialpad has launched their cloud communications platform and expanded their business in Canada as a result of the region’s favorable economic climate and booming enterprise cloud market. VoipReview.org spoke with Vincent Paquet, the Chief Product Officer at Dialpad, to learn how Canada’s booming cloud market can help them pursue their goal of "killing off the desk phone" and how Dialpad’s cloud-based communications solutions enable businesses to easily connect and work from anywhere, at any time.
According to the International Data Corporation (IDC), Canada’s spending on public cloud computing will double from CAD 2.3B in 2016 to CAD 5.5 billion in 2020. The country’s overall information technology spending is also estimated to grow from CAD 59B in 2015 to CAD 65B in 2020, generating more than 50,000 new jobs in the process. These statistics declare that Canada’s cloud computing market is experiencing an explosive growth and that there are opportunities for service providers to expand their footprint in the region.
"For Dialpad, we see Canada as a natural market for our service as there are many multinational businesses there," said Paquet. "Some are already our customers in the United States with offices in Canada. And based on what we saw from those enterprise organizations whose Canadian offices we were already serving, and our experience with an engineering office in Vancouver, we saw the business environment in Canada as being ready for our approach to modern communications."
By taking advantage of the booming cloud communications market in the country, Dialpad can continue its worldwide pursuit to "kill the desk phones" and help many businesses cut communications costs. "We feel that the businesses all over the modern world should kill the desk phone and move to a pure cloud communications strategy," added Paquet. "With the Internet, borders are virtually meaningless, and the ability to work in multiple countries, or operate a business from anywhere is far easier today with the cloud."
Erik Lagerway, a Vancouver telecom startup veteran who will be leading the newly formed Canadian team for Dialpad, also has this to say about the expansion. "It has become apparent over the last couple of years that the cloud will soon be dominating small business and enterprise communications in Canada," said Lagerway. "I'm very excited to lead Dialpad's expansion into Canada. Our born-in-the-cloud solution is a perfect fit for a market characterized by an extremely high concentration of traditional phone companies that have a stranglehold on customers, pricing, scalability, and coverage. Dialpad is proud to offer our disruptive pricing and innovative services."
Providing Canadian Businesses with Cheaper and Better Ways to Connect and Work
As a leading pure-cloud communications provider Dialpad aims to help simplify business communications. With the company's recent opening of its newest office in Vancouver, B.C., Dialpad enables small and mid-sized businesses and large enterprises in Canada to take advantage of the cost-saving and productivity benefits that the cloud has to offer.
According to Craig Walker, the Chief Executive Officer at Dialpad, the company’s expansion in Canada will enable modern businesses and their employees to easily connect and work from anywhere, at any time. “Canadian companies have long been saddled with legacy PBX service constraints, mostly from their native telcos,” said Walker. “They have been unable to break the cycle of overpriced monthly service fees and confusing long-distance calling plans. That's why it's time to modernize communications for every business, from the smallest office to the largest enterprise customers, across all industries, bringing the era of the Anywhere Worker to Canadians." Once businesses have successfully moved from a traditional communications solution to the cloud, they can empower their workers to connect and collaborate in whatever format they prefer and without boundaries often created by time and location.
For Paquet, the flexibility and scalability of Dialpad’s pure cloud solution are its major benefits. “We built the service to be Enterprise-ready, and we can offer those same benefits to much smaller organizations as they grow,” noted Paquet. “With Dialpad, small businesses have access to the same service availability and reliability as much larger organizations, with the ability to scale at will.”
Competitive Cloud Communications Solutions and Services from Dialpad Canada
More than just a next-generation enterprise phone system, Dialpad enables Canadian businesses to "connect everyone and work anywhere" with an entirely new category of business communications. “Dialpad provides a business number that can send and receive text messages, rings you anywhere you want, and is seamlessly connected to your address book and the company directory,” said Paquet. “Our entire workforce is desk phone free, and they work better that way. We also have people who work from home and remotely. Between their laptops, smartphones, and tablets, they are more connected than most. That means work gets done faster, and more collaboratively.”
Dialpad also enables Canadian businesses to enjoy a fast and seamless transition to the cloud through their efficient services. “Instant provisioning is where Dialpad shines: when a typical on-premise PBX took months to set up when our competitors take weeks to provision service, Dialpad can be deployed in less than a day,” said Paquet. “We did the largest pure cloud deployment when we moved over 3,000 employees from Motorola Solutions to Dialpad in one day. We also let you port your existing phone numbers to Dialpad. If your business is running on Google’s G Suite or Microsoft Office365 we make signing on a seamless function, as there’s no new password to create.”
Aside from these, Canadian customers can also avail themselves of affordable cloud service plans offered by Dialpad:
Standard Package ( $CAD 20 per user, per month) - This entry-level package includes Office 365 and Google G Suite integration, unlimited texting and calling in Canada and the US, up to three group calling departments with time of day routing, free conference calling with screen sharing, a company main line with a virtual receptionist, and a standard customer support package.
Dialpad Pro ( $CAD 30 per user, per month) - As the most popular package worldwide, the Dialpad Pro delivers the following features: call queues, voicemail transcription, customer relationship management (CRM) integration with Salesforce, up to 25 departments and 10 office locations, including international and cross-border locations.
Enterprise Package ( $CAD 40 per user, per month) - Customers of the Enterprise package are provided with more features that include a dedicated account management representative, deployment and onboarding services, unlimited departments and seats, and extension dialing. Plus, they receive enhanced 24/7 phone, hands-on account management, and email and chat services support.
Plus, Canadian customers can also enjoy clear and transparent pricing so that businesses of all sizes are guaranteed to get a fair deal. "Dialpad's flat-rate pricing makes monthly costs predictable," shared Walker. "Calls to any mobile or landline number in Canada, or the United States, are included in the monthly rate, along with a full set of business class features, plus integrated audio conferencing and collaboration."
What the Future Hold for Dialpad
As the world shifts to a digital era, the capabilities of cloud communications solutions are actively being explored by small and large businesses across the world. In fact, many service providers are offering new and improved capabilities to help their customer base to fully embrace digital transformation. For Dialpad, the increasing acceptance of cloud communications by global and local businesses means that there is a greater opportunity to expand their footprint in different regions across the world.
According to Paquet, aside from the US and Canada, the company is planning on expanding to other countries. “Canada is our first ‘expansion’ country, but we do plan to enter other countries that have similar business and regulatory climates like we see in Canada and the USA,” shared Paquet. “We are already delivering service in over 40 countries around the world, and through that process, we’ve been able to confirm that those countries are ready and receptive for Dialpad.”
Aside from the expansion, Dialpad is also planning on releasing new product features and services. “We’ll continue to roll out new features and new services,” said Paquet. “We have a roadmap and a great team to execute that. You’ll see us expand our geographic reach, take more customers away from the legacy telcos and the older hosted platforms, while we also expand into new sectors in the business communications space.”
To fuel Dialpad’s international expansion and tech innovation, the company recently raised an additional $17 million funds from Bill Maris’ new firm, Section 32. With this investment, Dialpad aims to drive the growth of its cloud communications solutions for small and mid-sized business (SMB) and educational customers and international enterprises.
To learn more about the company’s comprehensive business communication solutions, visit Dialpad’s website.
Dialpad is a leading cloud communications provider that delivers a wide range of services that include voice, video, short messaging service, group messaging, screen sharing, and conferencing solutions. Headquartered in San Francisco, the company is funded by Work-Bench, Amasia, GV (formerly Google Ventures), Felicis Ventures, Section 32, Andreessen Horowitz, and Softbank. Dialpad has 48,000 customers that include Fortune 500 companies, high-growth enterprises, and forward-thinking businesses such as Stripe, Quora, Vivint Solar, Betterment, Eventbrite, Asana, Gate Gourmet, Uber, Denison University, and more.
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