When it comes to running a company, there are a number of factors in play that help to ensure successes for everyone, from internal employees to contractors to clients to potential customers. The first critical factor for a business is a reliable communication system...because without it, your employees will not be able to communicate, and customers will be unable to reach you. Nowadays, businesses of all sizes are switching to VoIP and cloud-based phone systems instead of traditional on-premise phone systems due to their flexibility, scalability, and highly affordable monthly pricing tiers.
And when it comes to effective communication, one of the biggest areas that companies should not neglect is the employee experience and how employees work. This, in turn, leads to how employees communicate and collaborate within the company. Are employees using third party applications in the office? How often do employees use their mobile devices with VoIP? Would a presence feature help employees to connect more efficiently? Do employees prefer video meetings over in-person meetings? All of these questions can be solved with the successful implementation of a team collaboration solution.
Simply put, team collaboration can be a tool, app, or software that helps your team collaborate in real-time over a number of different channels like chat, voice, video, document sharing, filesharing, project management, task organization, and more. The tools you choose will depend on your company structure, industry, workflow, and personal preferences.