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Advantages of Using a Cloud-Based Communication System

There are many advantages to choosing a cloud-based communication system for your business. Whether you are seeking a hosted VoIP system, a Unified Communications (UC) solution, or a team collaboration software or app, today's cloud technologies offer big advantages to today's businesses. Here are 5 reasons to make the switch to a cloud-based system:

  1. Mobility - mobile applications and the ability to work remotely from any device
  2. Scalability - add or subtract users, lines, extensions, and features as needed
  3. Security - encryption methods, cloud security, protected file transfer, and more measures for safe connections.
  4. Reliability - uptime and failsafe methods like disaster recovery to keep businesses connected
  5. Cost - more cost-effective for a provider to manage and maintain your equipment



When choosing a cloud solution, you have more freedom as to where and how you work. The cloud offers the advantage of mobility: workers can access the cloud phone network from any device. This, in turn, also means that employees can access their office cloud communication solution from remote locations like a home office or when traveling on a business trip. A majority (if not all) cloud phone service and UC providers also offer mobile applications for smartphone and tablet devices that come with all of the phone system's features and capabilities, allowing employees to get access to real-time information from any device they choose.


With traditional phone services that operate on copper wiring or on-premise equipment, scaling the phone system up or down is not an easy task. But with cloud technologies, adding phone lines, extensions, features and more is entirely simple. Administrators can simply use their admin panel or dashboard in order to configure their phone system. Plus, if your business is on the rise or depends on seasonality, you can easily scale the number of lines or phone numbers at will so that you are not paying for more than you need at any given time. And usually, if administrators cannot configure something on their end, the service provider can lend a hand in configuration or deployment of new lines and/or features.


It's important to be aware of any potential security risks ahead of time, and know how you can prevent them. Phishing, fraud, intercepted calls, spoofing and more are all typical security threats but can be easily prevented with the right security in place. Choosing a cloud solution gives you and your business more security than a traditional phone system can. Typically, traditional on-site phone equipment is kept and locked in a storage closet in the office, allowing the business to put only typical security measures into place. The cloud, on the other hand, offers much more. Cloud phone services utilize a number of security measures like data encryption, network security, secure voice and video, HIPAA-compliance measures, and more are put in place so that users and their data are kept safe. Additionally, cloud communications host all of their servers and associated equipment in secure facilities behind lock and key.


A reliable network that promises the best uptime is critical for businesses that depend on their communication system in addition to any other cloud or real-time applications. Most cloud providers offer a Service Level Agreement (SLA) with their services that usually details the quality and reliability of service that the customer can expect from the service provider. Oftentimes, if a customer experiences service delays or extended downtime, a service provider will compensate them with a credit on their bill. Furthermore, cloud service providers also utilize the latest in technology and equipment to ensure continuity, implementing additional measures like disaster recovery and failsafe methods for connectivity in all environments. 


Price is something that all businesses must consider when choosing a communications solution. Startups and smaller businesses do not have the same budgets that larger enterprises do, and therefore need to do a price comparison before settling on a specific provider. And when comparing cloud-based solutions versus traditional on-premise options or standard telephone lines, the cloud comes out on top. Most cloud phone systems are priced on a per user basis and offer unlimited local and long distance calling. Additionally, select providers offer metered or pay-as-you-go plans that let businesses only pay for the minutes they use. Plus, cloud phone systems also offer cheap internationa calling and free on-network calling, thus helping to subsidize costs.

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