By using a VoIP phone system, veterinarians can better support their clients with clear communication methods. Through a fast and efficient VoIP system, veterinarians and their staff can easily respond to emergencies and provide the necessary treatment for pets. As long as there is a stable Internet connection, a vet practice or veterinarian can take advantage of VoIP to improve productivity and to provide quality service for pet owners in the following ways:
- Keeping vet offices functioning even in the face of a disaster or a power outage. During power outages, vet offices need to ensure that their customers can still reach them. By using a VoIP phone system, veterinarians can keep their communication channel open (even when a traditional landline is down) because the system can be configured to reroute calls to other numbers and mobile devices. Because of this, they can establish contact with their customers and keep them up-to-date about the conditions of their pets in real time.
- Helping veterinarians enhance their mobility. Like health care professionals, veterinarians are constantly on the move. Through VoIP functions such as hunt groups, find me/follow me, group paging, and call routing, VoIP allows veterinarians to connect with their office staff, suppliers, partners, and customers even when they are outside of the veterinary office.
- Providing a variety of communication methods that can be used anywhere at any time. VoIP enables veterinarians to make calls on mobile devices such as laptops, tablets, and computers in order to stay connected with their staff and clients. Through softphones (or Internet phones) and mobile apps, veterinarians can respond to calls because the software and/or mobile app can be installed on any device and then used as a regular phone. In this way, veterinarians can answer inquiries from clients and communicate with their staff to enhance service and improve productivity.