VoIP Phone Service for Veterinarians

compare voip for veterinarians

Effective communication is critical to ensure a high level of care for pets in veterinary clinics. Through a robust communication platform like VoIP, veterinarians can improve the way they communicate with their clients, staff members, partners, and suppliers to open up channels of trust in order to provide quality treatment for animals under their care.

Whether you’re considering the switch to a VoIP phone system or simply looking to compare VoIP plans and rates, VoipReview can assist you in finding the right VoIP service for your vet practice. We offer a comprehensive breakdown of all-VoIP related information like genuine user-submitted reviews and innovative tools such as comparison tables, features overview, and more to help you make a smooth transition to VoIP.

veterinarians in office with dog

In What Ways Can Veterinarians Use a VoIP Phone System?

Every veterinary office needs a stable communication channel to streamline operations, to make a good lasting impression, and to provide top-notch service to their clients.

By using a VoIP phone system, veterinarians can better support their clients with clear communication methods. Through a fast and efficient VoIP system, veterinarians and their staff can easily respond to emergencies and provide the necessary treatment for pets. As long as there is a stable Internet connection, a vet practice or veterinarian can take advantage of VoIP to improve productivity and to provide quality service for pet owners in the following ways:

  • Keeping vet offices functioning even in the face of a disaster or a power outage. During power outages, vet offices need to ensure that their customers can still reach them. By using a VoIP phone system, veterinarians can keep their communication channel open (even when a traditional landline is down) because the system can be configured to reroute calls to other numbers and mobile devices. Because of this, they can establish contact with their customers and keep them up-to-date about the conditions of their pets in real time.
  • Helping veterinarians enhance their mobility. Like health care professionals, veterinarians are constantly on the move. Through VoIP functions such as hunt groups, find me/follow me, group paging, and call routing, VoIP allows veterinarians to connect with their office staff, suppliers, partners, and customers even when they are outside of the veterinary office.
  • Providing a variety of communication methods that can be used anywhere at any time. VoIP enables veterinarians to make calls on mobile devices such as laptops, tablets, and computers in order to stay connected with their staff and clients. Through softphones (or Internet phones) and mobile apps, veterinarians can respond to calls because the software and/or mobile app can be installed on any device and then used as a regular phone. In this way, veterinarians can answer inquiries from clients and communicate with their staff to enhance service and improve productivity.
male and female veterinarian inspecting cat

What are Some of the Important Features in VoIP that are Applicable to Veterinarians?

VoIP phone systems are equipped with robust features that can improve communication, boost productivity, enhance service, and increase the bottom line of a vet practice.

Veterinarians communicate not only with their staff, but with clients, partners, suppliers, and even with the public. By making use of a VoIP phone solution, veterinary clinics can enhance their communication channel  and improve their operational workflow in order to create a good lasting impression, provide better service, and build stronger relationships with their clients.

By incorporating all types of communication services (e.g. instant messaging, voice, presence information, and mobility features) into a simple and unified communication (UC) solution, veterinary clinics can promote collaboration and coordination among their staff, customers, and partners.

Additionally, VoIP functions such as Music on Hold and Auto Attendant can further enhance customer support and create a good lasting impression that helps to build stronger relationships. By using these powerful features, you can make customers feel good about trusting you with their furry companions. Through the Auto Attendant, veterinarians can showcase a warm and caring atmosphere by providing callers with personalized greetings and professional messages. Additionally, the Music on Hold feature paired with Call Queuing can let businesses queue calls in the cloud and then  inform and educate clients about the veterinary practice through custom on hold messages. In this way, veterinarians can enhance a client’s calling experience and promote the practice at the same time.

Some VoIP providers also offer a custom veterinary message on-hold program that runs on VoIP. Veterinarians and their staff can take advantage of this advanced VoIP feature in the following ways:

  • Keeping callers engaged by giving them something to listen to other than music
  • Promoting products, services, and special offers.
  • Educating clients and prospective customers about the vet practice.
  • Motivating pet owners through professional and custom-written messages.

Plus, VoIP features such as voicemail to email, video conferencing, call forwarding, and more can help veterinarians send and receive messages across many locations. Because of these attractive features, veterinarians can respond to calls in real-time and answer important questions to enhance the customer service experience in a smooth and easy manner.

woman veterinarian with x-rays on phone

How Can Veterinary Offices Reduce Communication Costs with VoIP?

A powerful VoIP phone solution can keep a vet practice functioning at its best while saving valuable time and money.

Unlike a plain old telephone service (POTS) that runs on copper wiring, a VoIP phone solution uses new technology to route calls. Using VoIP can reduce equipment, manpower, and maintenance costs. This is because a VoIP phone system operates over the Internet instead of the old circuit-switches. A veterinary office’s voice and data traffic can be integrated into one physical network, which can bypass the need for separate PBX lines and further reduce costs by managing only one network for voice and data, therefore making a dedicated phone line obsolete.

Additionally, there are no hidden charges for setup, installation, or maintenance because VoIP phone systems are easy to use and configure. A number of VoIP solutions are even plug-and-play, meaning that you can be set up and running in a matter of minutes. In this way, a veterinary office does not need to hire an expert who will handle the installation or configuration of a VoIP phone solution, thereby further lessening expenditures.

Plus, vet clinics can reduce costs for usage and subscription because VoIP enables veterinarians and their staff to make international and long distance calls for a fraction of a cost of a traditional phone system. By using an existing Internet connection for both voice and data communications, VoIP can further cut monthly phone bills that would be much higher when using a traditional phone line.

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