VoIP Phone Service for Taxi and Transportation Companies

compare voip for taxi and transportation

Transportation companies and taxi operators need proper coordination and an accurate delivery of information across all levels of their businesses to stay competitive. With the use of a powerful communication channel like Voice over Internet Protocol (VoIP) phone system, transportation companies and taxi operators can streamline operational workflow and improve productivity to empower their mobile workers and to increase their bottom line.

If you're looking for the best VoIP system for transportation companies and taxi operators alike, VoipReview can help you choose a VoIP phone solution from the most reputable VoIP providers in your location. Browse our features breakdown and comparison tables and read authentic user-submitted reviews to help you find the right VoIP plan that meets the needs of your taxi or transportation company.

Find out how much you can save today on Business VoIP

Compare top Business VoIP providers in the table below

Provider Plan Features Rate/min. Trial Period Setup Fees Monthly Fees Details
Award-winning Business VoIP Phone System
  • Unlimited Calling, Video Conferencing, & Faxing
  • 24/7 Customer Support Based in the U.S.
  • Extremely Reliable and Simple to Use
Pricing includes multi-line discount and applies to new customers only.

$0.00

No trial period available

Free

$ 19.99 /mo. *

4.45

62 reviews

Cloud Phone Service. Built for Business.
  • 50+ business class features
  • Professional installation and simple set-up
  • Get CRM integration

$0.00

30 day money back guarantee

Free

$ 19.95 /mo.

The Smarter Business Phone Solution
  • Powerful Unified Communication Features
  • Fast, Easy, Free Setup & Install
  • Trusted by 50,000+ Companies in 100 Countries

$0.00

Demo account available.

Free

Click for Details
3.85

57 reviews

Cloud Communications For Remote Teams
  • Superior HD audio and video quality
  • 100% uptime & Patented design.
  • Easy Setup - Award-winning Support
OnSIP requires 5 users minimum.

$0.00

30 days

Free

$ 15.00 /mo. *

Best Service For Small Business
  • 100+ Features & Unlimited Calling Included
  • 24x7 US-based Support, 99.999% Uptime
  • HIPAA Fax/SMS/SoftPhone, Free Setup
priced by the line not seat

$0.00

No Trial Period Available

Free

$ 10.00 /mo. *

Upgrade your phone service with Jive Voice
  • Very simple to use for admins and users
  • Get your first month free
  • No fees for upgrades, features or add-ons
Price is per month per device.

$0.00

30 days

Free

$ 19.95 /mo. *

Business Connect™ Managed Phone System & Service
  • Free on-prem PBX/phones with expert 24/7 support
  • Voice QoS, firewall integration, & fraud solved
  • Huge upgrade over hosted VOIP offerings
Pricing discounted based on volume

$0.00

Yes

$150.00

$ 17.95-39.95 /mo. *

Business VoIP Made Clear and Simple
  • Unlimited Calling & Flat Rate Billing
  • Over 40 Enterprise Class Calling Features
  • No Contract, Quick & Easy Setup
Price based on multi-user hosted PBX solution

$0.00

30 days free trial

$0.00

$ 14.99 /mo. *

Hosted PBX
  • Telephone lines/numbers available in 50 countries
  • All features included in user subscription fees
  • Web Control Panel for all users
Price per user per month

$0.00

30 days

Free

$ 19.99 /mo. *

Alliance Phones
  • Simple set-up in less than 30 minutes
  • Efficient daily call report
  • Easy-to-use control panel
12% discount for subscribing and paying for a year upfront.

$0.00

30 days

Free

$ 19.97 /mo. *

*Rates shown do not include E-911 charges, taxes, and surcharges. Most providers offering unlimited calling have restrictions and some rates shown are promotional rates based on term contracts or promotional periods. Be sure to read individual providers terms and conditions before you buy. Rates and features displayed for each provider have been sourced from provider's site and other online sources. While we strive to display current information, be sure to check directly with each provider as their plans, pricing, and features are subject to change.
row of taxi cabs waiting for passengers

How Can Taxi Operators and Transportation Companies Utilize VoIP?

A cost-effective VoIP phone system and accompanying unified communication solution can help transportation companies and taxi operators enhance their productivity and mobility for a fraction of a cost.

Effective communication is crucial in the transportation industry because it can help deliver clear and concise information (i.e. meetings, directions, roadblocks, schedule changes, traffic conditions, etc.) to better serve taxi and transportation companies. In this way, a VoIP phone system can empower drivers and other workers by giving them the support they need to make decisions that can improve their services in the following ways:

  • Offering transportation companies the freedom to work remotely without sacrificing productivity. Features like call routing, voicemail, instant messaging, and call conferencing can help taxi and transportation companies enhance their mobility because these tools and features can keep both office staff members and drivers connected at all times. Through a clear and reliable communication system, drivers can reach out to the main office for help during emergencies, and either an office staff member or an administrator can easily communicate with remote workers to help solve issues on schedule changes, directions, and more.
  • Sending or receiving accurate information to help improve employees’ service. Through a centralized hub, on-site employees and geographically dispersed workers (i.e. drivers) can easily send and receive information in the form of text, audio, and video files, and then store them in a secure location for easy access. In this way, employees can conveniently retrieve this crucial data to help them better serve their customers.
mobile phone with taxi app

What are Some of the Most Powerful VoIP Features for Taxi and Transportation Companies?

A VoIP phone solution allows transportation companies and taxi operators to manage their businesses in a seamless manner through a variety of innovative features and integrated applications.

Transportation companies and taxi operators need more than a plain old telephone service (POTS) to stay connected. Both on-site (office staff) and geographically dispersed employees (drivers) must be able to contact the right people and access accurate information to help them make smart decisions to enhance customer experience.

By integrating mobile applications with VoIP, transportation companies and taxi operators can save employees’ valuable time, boost their productivity, and help build stronger customer relationships. One powerful VoIP feature that helps taxi operators and transportation companies improve their service is  the automatic dispatch system. By integrating VoIP with a dispatch system, taxi operators and transportation companies have the ability to answer all incoming calls and recall individual customer history. In this way, the system can make the connection to the customer and populate a booking form (that comes with account specific details, preset jobs, etc.). Also, dispatch operators can make outgoing calls to customers easier without the need to manually enter their phone number.

With a VoIP system, taxi and transportation companies can also integrate enterprise resource planning (ERP) systems to help them seamlessly manage their operations. By using a VoIP-enabled fleet management application, taxi operators can check drivers' licenses, their status, and locations. The system can also provide a functional view of what’s happening with the fleet, whether they are all parked and waiting for use, or if they are currently in transit on the road. By having detailed reports on the whereabouts of their drivers, taxi operators and transportation companies can have a greater level of control over their businesses.

Also, through VoIP’s unified messaging tools (which can help centralize and unify all forms of communication channels in one solution) both taxi and transportation companies can provide adequate support to their mobile workers by helping them manage their schedules and resolve fleet issues in real-time, all through one easy to use system dashboard.

Additionally, using a VoIP-enabled online payment system can also help transportation companies easily manage invoices and accounts by allowing customers to make payment based on the distance traveled. In this way, dispatchers can merge revenue details and receipts to help them get the job done in a timely manner.

Plus, transportation companies and taxi operators can make use of a Caller ID to search for passenger details and previous jobs. Because a Caller ID displays the name and number of the incoming call, the function can make the booking process more convenient for employees.

passenger hailing a taxi cab

How Can Taxi Operators and Transportation Companies Cut Costs with a VoIP Phone System?

A robust VoIP phone system allows taxi operators and transportation companies to easily communicate across different locations to help boost business productivity and efficiency while simultaneously cutting costs.

A VoIP phone system provides cost-saving benefits by eliminating the need to make use of a traditional phone line that runs on copper wiring. Unlike a plain old telephone service (POTS), VoIP operates over the Internet and makes use of a single network by converging voice and data services. Because of this, VoIP can lessen monthly phone bills and eliminate the need for a dedicated phone line.

By consolidating communications into a single network, VoIP can also reduce costs by alleviating the need for extra hardware and software applications. Integrating a tracking system into a VoIP phone solution can also reduce phone bills as it no longer requires employees to make calls  (through a landline or mobile network) in order to know their exact locations. In this way, taxi operators and transportation company administrators can still keep track of their remote employees and seamlessly manage all operations in the headquarters without incurring costs. Plus, calls to other users on the same network are free, thus helping to reduce calling costs across the board.

Additionally, softphones allow geographically dispersed employees to receive and make calls from their smartphones or laptops, saving them the hassle and expense of using a public switched telephone network (PSTN). Softphones also do not need expensive hardware or system upgrade, so transportation companies can save money by minimizing infrastructure and equipment costs.

Recent Reviews

mitel logo
1
Mitel MiCloud Business

Since the beginning of 2018 Mitel has decided to outsource there customer service. Service has dramatically deteriorated. It used to be quite good....

July 17th, 2018 - Deirdre
centurylink logo
1
CenturyLink

The absolute worst experience I have ever had with a company. I spoke with 10 different people and nobody was able to help me until the 11th person I...

July 12th, 2018 - Leah L Frette

Most Recent Blog Posts

businessman holding a mobile phone
5 Google Voice Alternatives that Add More Value to Your...

Google Voice comes with a variety of interesting features that can benefit businesses that are looking for a convenient and affordable VoIP service to replace their plain old telephone systems. This...

Jul 11, 2018
voip phone and cloud pbx
This Month in Telecom: June 2018

This Month in Telecom is a monthly news round-up on VoipReview.org that aims to give our readers a fast and easy way to catch up on the latest news and top stories that are trending in the voice and...

Jun 30, 2018