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iTalkBB Reviews

iTalkBB is a popular home phone service provider for VoIP phone calls between the United States and Canada and China, Hong Kong, and Taiwan.

 

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Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
Write your own review

poor service

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

terrible customer services, not helpful on the phone when reporting a problem, only reading the paper and made the customer even more angry.

sounds very nice when they sell their services
poor after sale services
No

Be aware, easy to join but difficult to leave

user_review
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)

They have hidden fees and conditions, beaware when you join. Their paid TV still have lots of ads, everytime you switch a channel, it plays a long ads. If you stop at the end of an episode of a TV show, it plays ads when you come back and another ads when you start the next episode. Ads volume is a lot higher than the TV programs. very annoying. And this is the paid service, not the free one. When they say $0 monthly fee, they actually charge you annual fee. Their phone service also charge you other fees other than the monthly fee,

None
Ads and hidden fees.
No

Great products, love home security camera

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)

I've been using iTalkBB's home phone and Chinese TV for years. Their service is great and affordable. With the price paid, I'm satisfied with the phone call quality and the variety of TV shows. Recently, a customer service representative reached out to me and introduced the iTalkBB home security camera. As a long-term customer, I decided to give it a try considering the camera was being marketed at an unbeatable price with attractive promotion. I've had the camera for almost three months now. It works great and does its job. I can monitor the camera closely through a phone app. I'm a frequent online shopper, therefore I absolutely love the two-way communication feature which allows me to talk to the delivery guy during this period to avoid unnecessary contacts. My neighbor is also interested in the camera after she saw how it works and I would recommend it to people who want security cameras for their home with limited budgets.

Affordable pricing, outstanding customer service, great products
There are too many different plans and could be a bit complicated and confusing
Yes

This company helps me live better in the U.S.

user_review
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)

I've used their service for years. Indeed, I rarely use their phone service due to the rising of mobile service and WeChat. However, their Chinese TV and new products make me feel the company is specialized in serving Chinese immigrants. I see there is some negative comment about this company on billing and contract. The only thing I would like to recommend to other consumers like me is: Read before you sign, ask before you pay!

easy to use, friendly customer service
Product lack of innovation
Yes

Reliable phone service

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)

They have a good price on home phone servce with good feature by their own APP. it has no problem on reception and the quality is stable. Sales are nice and friendly in store who can answer my question in professionaly way. Also they have bundles packge now with internet and TV so it is good for my parents.

price is competitable. quality stable
need to use their own APP for some feature
Yes

New AIjia home security camera is great!

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

My friend told me about the new home security product- AIjia home security camera that iTalkBB recently released. I have used the Chinese TV service of iTalkBB for one year and it works great. So I bought two cameras for my house and put on at the front door to monitor the house. The five-star rating is based on what I expected from the system and how it's delivered. The battery life lasts longer than I expected. I only need to charge it twice per month. It is time-saving. The installation and set-up are simple, and the phone app-AIjia app works great. Also, there is no device fee for that camera. That's so cool. If you want to buy a home security camera with a limited budget. I will recommend this product!

Simple set up and installation. Low Price, but good quality.
Nothing Special
Yes

Nickel-and-Dime company

user_review
2
Average: 2 (1 vote)
2
Average: 2 (1 vote)
2
Average: 2 (1 vote)
2
Average: 2 (1 vote)
2
Average: 2 (1 vote)
2
Average: 2 (1 vote)

Friendly reminder: if you cancel their phone service and need to return the device, you must remember to bring their cat 5 one dollar cable back as well. That's right, not only the box, the AC adapter, but also the network cable! Otherwise, they will charge you $5 for that cable. It doesn't matter you have used their service for 10+ years (that cable they originally supplied may break already); or the cable may get lost. 10 years, who knows! anything can happen! Besides, who will remember to bring that cable, no other companies ask that! Is it a way how this nickel and dime company makes money? Because lots of people may just end up paying and save a second trip!

short waiting time of their 800 customer service number
Sometimes voice quality is not stable
No

Don't use iTalkBB TV, get a TV box for one time charge

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

I've used ItalkBB TV+phone for almost 10 yrs. I paid for $180/yr. The phone line is useless, but if you only want Chinese TV, it's same price. Recently I bought a TV box for $130 on Amazon. it comes with all Chinese channels plus English channels, much more than ItalkBB TV provided. I only need to pay once, no more monthly pay like italkBB TV. So I called to cancel my italkBB service. They stop service immediately although I have paid for the whole month. I was also requested to return the equipment with cables on my own shipping cost. So don't believe they say "free box with free shipping". This business is so cheap and stupid. They ask you return the junk equipment just to give you hard time, so you will never be back to them in the future.

None, compare to other TV box
super expensive and limited channels
No

DO NOT USE ITalkBB!!

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

The worst phone company ever!! The signal is weak and customers services are horrible. Once you use this company you cannot transfer your phone number to another company. They charge you less at the beginning but will charge you more at a later time.

No
Bad service, bad signal
No

ItalkBB is the worst company that I dealt with in the US

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

iTalkBB should feel honored to received one star! Because they deserve zero
star!!
I have been in the US for more than 17 years. I have to say iTalkBB has been
the worst companies I have ever dealt with. They gave you the warmest welcome
when you sign up. But you will expect the most greedy goodbye experiences
when you cancel. I transferred my number to Verizon in 4/18 2017, and thought
italkbb service will be automatic be canceled. However, just want to confirm,
I called iTalkBB in 4/20 to confirm. They tried every methods letting me to
stay with their services. After they realized I will definitely go, they
changed. I insist that don't charge me any more. They agreed.
Two months later, I found they charged my credit card for $29.97 for the
service of 4/20 - 5/19. I called them, they said you called at the first day
of the billing cycle, we have to charge the whole month!. I said my number
was already transferred to Verizon in 4/18, how did you provide the service
for me for 4/20-5/19? they refuse to refund!!

To all who want to sign up iTalkbb:
Please, not only their service are really bad!! but also you have much much
better options:

Use Skype to do international phone call!! For international calling to
landline or cell phone in China from your cell phone in the US, 400
minutes/$2.99, 1000 minutes/$4.99. Very convenient, and crystal clear!!

For all iTalkBB users, dump this company, and run away as soon as you can to
same 90% of your international call of Talkbb, and get much better signals
and much better services in Skype!!

nothing
bad service, bad signal, bad prices
No

Pages

iTalkBB

Markham
Ontario
2004Year Founded
33%Recommend
21User Reviews
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Overall Rating

2.381
2.52
50%
44%
47%
44%
50%

Service Locations

VoIP app

The Skinny

Free Chinese Phone Number

iTalkBB can offer you a free local number in China.

Of course, you have to purchase the service in order to get the free number, but that's beside the point. iTalkBB can get you local numbers in China, Hong Kong, or Taiwain. With a number with a 950 area code, people all over China can call you without having to pay high international rates.

iTalkBB offers two calling plans:

  • Global Unlimited Plan
  • Residential Economic Plan

Global Unlimited Plan

iTalkBB's Global Unlimited Plan allows you to make unlimited calls to the US, China, and many other countries. You also get a local Chinese phone number thrown in there, which is great especially if you're calling China a lot.

iTalkBB's Global Unlimited Plan isn't a business plan. Like most VoIP providers, iTalkBB does have a clause to protect itself from unreasonable use. So, don't try any extensive office-related calling to China on your iTalkBB plan.

Residential Economic Plan

If you don't need to call that much, consider the Residential Economic Plan.

For $4.99 a month for basic phone service, you get 2 cent calls to the United States and China. However, if you spend more than 1000 minutes on the phone a month, you should definitely use the Global Unlimited Plan - it'll save you a little more money every month.

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