VoIP Phone Service for Systems of Government

VoIP phone solutions can help state and local governments deliver more efficient mobile workforce in the following ways:

• Enhancing mobility to improve operational performance and ensure that employees are always connected, even when they are on the go. Government workers are constantly on the move, whether it's traveling across the country to run a project or heading out to the field for a service call. With the use of a feature-rich VoIP system, government agencies can provide mobility tools to their employees so that they can stay in touch with their constituents, colleagues, and even citizens anywhere at anytime. With the use of powerful features such as hunt groups, call routing, and call conferencing, employees can easily respond to inquiries and fluidly implement programs to deliver quality service to the public, even when they are outside of the office.
• Simplifying support and ensuring a constant exchange of accurate information across multiple channels and locations. VoIP phone system enables government agencies to send and receive voice, data, and video simultaneously using IP-enabled devices. Because of this, government agencies can easily connect with their geographically dispersed teams in an efficient manner while cutting operational and transportation costs.
• Fostering good relationships with co-workers and coordinating a project, meetings, and workloads no matter where they are located. A VoIP phone solution can keep government agencies and field offices connected in multiple locations as long as there is a stable Internet connection. VoIP features such as voice, video, and web conferencing, voice-to-email, advance call routing, and more can provide a solid communication platform where government employees can share crucial information and collaborate on projects remotely. Plus, implementing a unified communications (UC) solution can help unify all modes of communication for ease of use and organizational purposes.
• Streamlining infrastructure without compromising security. VoIP is an all-digital technology that transforms analog signals into digital packets and then sends and receives these messages via an IP network. Because of this, government employees can take advantage of various advanced communications services while ensuring that call integrity is secure and the delivery of information remains safe and efficient at all times.

VoIP operates using an existing IP network, so government agencies can cut costs by eliminating the use of a dedicated phone line by converging data and voice services into a single channel. Instead of straining under the expense of using a plain old telephone service (POTS) with outdated copper wires, VoIP can deliver high quality communication across all channels through the IP network as long as there is a stable Internet connection with sufficient bandwidth to handle the call volume.

Government employees can make use of a unified communication (UC) system that integrates instant messaging, emails, faxes, and voicemails, in addition to web, audio, and video conferencing to communicate effectively across one platform while reducing monthly phone bills. With the use VoIP, government agencies can easily send and receive data, audio, and video messages using their existing IP network (as long as there is an Internet connection). Because of this, government employees can communicate and collaborate with their constituents and colleagues on any device and in real time in order to serve the public more efficiently.

Unlike a traditional public switched telephone network (PSTN) that requires a general operating fee to keep the service up and running, softphones or VoIP-enabled phones can also help government agencies cut maintenance and service costs. Local calls using a VoIP phone service are often free and long-distance calls are relatively cheaper compared to a traditional phone system that runs on copper wires. For just a flat monthly rate that covers data usage, local and state governments can stay connected with other institutions or organizations across the country or the world while reducing operational costs.

Aside from this, state and local governments can also reduce labor costs because the system is easy to install, configure, and maintain. In this way, government agencies don’t need to hire a dedicated staff to implement and manage the communication system. Additionally, VoIP’s scalability can also enable government agencies to add more lines and extensions as needed without any hassle or additional maintenance. This is beneficial when government agencies need to add more personnel to their department or when they decide to transfer one of the staff to another department or office location.