VoIP Phone Service for Limo Companies

A VoIP phone system can help limo services establish a professional and warm environment to further enhance the customer service experience. Through an Auto Attendant, limo services can make a good lasting impression to their clients by sending them warm and pleasant greeting scripts when they call the business. Aside from this, an Auto Attendant can also provide call management support by serving as a “virtual receptionist”, filtering inbound calls and routing them based on customer input, business hours, or a date range. With the help of this tool, limo companies can positively and professionally represent their business at all times.

Limo companies deal with a high volume of calls every day, so it’s essential to make use of a robust phone system that converges data and voice in one terminal to help reduce monthly phone bills. Through VoIP, limousine companies do not need to use a dedicated phone line when sending and receiving calls or messages. Instead, all forms of communication can be funneled over the existing broadband connection.

Plus, the scalable nature of VoIP also allows limo companies to add as many extensions or phone lines to their existing system without incurring extra charges. And with VoIP, limo companies can cut infrastructure costs because a VoIP system does not need a dedicated IT department or staff to update or installation new equipment.

Aside from the aforementioned benefits, VoIP can further enhance mobility for limo companies through mobile apps and advanced call routing tools.. For instance, this phone solution can also help limo companies keep chauffeurs updated about existing road conditions (inclement weather, traffic due to accidents, construction sites, and other hazardous conditions) in real time. Through a clear communication channel, VoIP can keep chauffeurs and passengers safe and  save money that would otherwise be spent on assets that are lost due to hazardous road conditions.

A VoIP system can be integrated with mobile applications to enable on-the-go employees to stay connected to their main offices and geographically dispersed teams. Using mobile apps can also help limo companies make and receive calls and/or messages in real-time, as well as access the same robust calling features even when they are outside of the office.

There are a few examples of mobile applications that can help businesses manage their communication in as smooth of a way as possible. Two notable apps are 8x8’s Virtual Office Mobile and Vonage MobileConnect for Essentials. Through 8x8’s innovative Virtual Office Mobile application, employees can make calls (using different devices such as smartphones, laptops, and tablets) through a company directory or personal contact list. Businesses can also control how calls are routed throughout the company so that the whole workforce is unified and reachable anywhere at anytime. The Vonage MobileConnect app for Essentials can help employees communicate with coworkers across multiple locations. The app is ideal for companies with BYOD (bring your own device) programs, allowing employees to keep their personal and business accounts separate on the same device.

Additionally, integrating third-party customer relationship management (CRM) applications with a VoIP system can provide employees with access to features such as order history, call recording, and other customers information right from a single system. By linking CRM with VOIP, limo companies can eliminate data entry works, make follow up calls easier for employees, and even help generate high-value reports for marketing analysis. Some VoIP providers also offer CRM integration with their VoIP services. For instance, RingCentral allows for integration with popular applications like Box, Desk, Dropbox, Google, and more.

Plus, hosted VoIP providers like BroadView Networks offers the OfficeSuite platform for reporting and analytics. This unified communication solution provides a variety of features such as video conferences, chats, presence, mobile apps, and more to improve employee mobility and productivity.