VoIP Phone Service for Nonprofits

Whether you're reaching out to recurring or prospective donors, are attracting volunteers, or are simply relaying important messages or instructions to co-workers, nonprofits can benefit from using a VoIP system because the tools and features can enhance communication and make it more efficient and effective across all platforms and locations.

VoIP's extensive features can help nonprofits reach out to regional offices or communicate with co-workers, donors, and volunteers by streamlining their operations and processes in the following ways:

• Greater flexibility organization even though workers may be geographically dispersed. A cloud-based VoIP system can help nonprofits easily send and receive messages from any location as long as there is an internet connection. Through voicemail to email, instant messaging, and video conferencing features, you can easily deliver important information about your cause to volunteers or address and discuss issues with co-workers even when they are doing their outreach in a different state, country, or continent.
• Helping nonprofits handle important business even when they are out in the field. For example, using the call routing feature of VoIP can help you transfer or direct important messages to specific co-workers even if they are outside of the office. Because of this, you can increase your organization's potential to gain new donors or recruit more volunteers for missions because your co-workers can respond to inquiries remotely, or even when they are outside of the country.
• Handling large volumes of incoming calls during special events in a cost-effective manner. Services like private branch exchanges (commonly referred to as PBX) can help a nonprofit become more organized during fund-raising events. By using a virtual PBX system, current and potential donors can be directed automatically to the extension they need. In this way, the virtual PBX allows a nonprofit to determine how many calls are coming in and to which person they are directed to ensure that every call is properly addressed.
• Integrating mobile phones and desktops with the organization's database to help retrieve or access important information that can be helpful to raise public awareness and reach out to donors, volunteers, beneficiaries, and employees.

Nonprofit organizations often work within the confines of a limited budget, so it's crucial to make use of a VoIP phone solution that can help them communicate in an effective manner while reducing monthly bills.

With a VoIP system, a nonprofit can focus on delivering their goals without having to worry about the maintenance costs of their phone system. This is because VoIP is easy to use, so nonprofits can drastically improve their communication processes without hiring an expert who will be tasked to configure or maintain the system. VoIP also does not require new hardware or a system upgrade to get the service up and running, so nonprofits can reduce capital expenditure.

Along with cheaper installation and maintenance costs, VoIP also offers low usage rates and free calls between office locations (often referred to as on-network calling). This is because the phone service is delivered through an Internet connection instead of the copper wires of a plain old telephone service (POTS). By using Internet protocols as the basis of communication, nonprofits can send or receive text, images, audios, and videos as part of their service because the data is delivered via the IP network. Because of this, nonprofits can reduce monthly phone bills since they will no longer be charged on a call-to-call basis.

VoIP can also help streamline the donation process, thereby making it easy for donors to contribute to a good cause in a simple and secure way possible. VoIP can be set up to allow a nonprofit organization to automatically accept donations over the phone with the use of an electronic merchant gateway. Additionally, a nonprofit organization can also benefit from no per user pricing fees. This means that during donation drives, you can add phones to your system without incurring a charge per phone.