VoIP Phone Service for Universities

compare voip for universities

Communication is paramount in education because it has the power to create more interactive and collaborative experiences for students and educators. With the plethora of social engagements, activities, clubs, and announcements to keep track of, it's imperative to have an effective communication tool that can help universities to extend learning experience beyond the classroom walls. This is only one of the reasons why universities should consider making the switch to a robust and versatile VoIP phone system.

Here on VoipReview, you can browse our comprehensive features breakdown, read our authentic user-submitted reviews, and shop for the finest VoIP plans for universities through our comparison tables. Whether you’re searching for top-rated providers or simply comparing rates for a university or college, VoipReview can be your best source for all VoIP-related information.

two university students on mobile phones

How Can a VoIP System Enhance the Learning Experience?

VoIP helps simplify communication by enabling students to communicate and work with educators to improve their knowledge on a particular subject and enhance their educational experiences.

A VoIP phone system can be used to implement new methods of teaching or to promote better education in universities. VoIP can achieve this in the following ways:

  • Allowing teachers, students, and outside field experts to meet face-to-face and collaborate on their work, sharing their findings in real-time.
  • Giving students an easy way to communication in a variety of formats (e.g. text, images, audio, and video) to better understand the subjects and improve the learning experience.
  • Connecting students to people, events, and places for research and training purposes. Students can also work with other students outside the university, state, town, and even the country when doing virtual research and field trips.
  • Helping students to pursue mentoring programs with experts in various fields and participate in study groups.

Aside from the aforementioned benefits, VoIP also enables teachers and field experts to communicate with students without the need for a physical room or special network because virtual learning environments can be established via desktops, mobile phones, tablets, laptops, and other devices (as long as there is an Internet connection).

Through VoIP features such as call recording, students can listen to lectures remotely without having to leave their own campus. With the call recording feature, VoIP can allow students and teachers to easily record calls and store them in an audio format, which can be easily accessed for mentoring and training purposes.

Teachers can also make use of the voicemail feature to send messages to parents. Through a unified messaging system of VoIP, consolidating e-mail, voicemail, and faxes in a single inbox will become easier for the staff and the teachers. A VoIP phone system will also allow teachers to listen to phone messages or pick up e-mail messages over the mobile phone or desktop. Because of this, they can answer questions from students or parents even when they are outside of the campus.

emergency phone box light on campus

How Does VoIP Help Universities In Case of Emergencies?

A VoIP system allows for greater security measures in universities and colleges by giving administrators the tools needed to contact students, teachers, and staff in case of an emergency.

Using VoIP calling and integrating it into the university's emergency notification system can help improve the safety and security of students, teachers, administrators, and personnel around the campus. Administrators can quickly respond to an incident and alert students and faculty in case of an emergency by sending information and instructions to VoIP phones around the campus.

VoIP systems can also be integrated with text messaging and alarm systems to provide universities with the capability to send or receive calls even when cell service is disrupted. Because of this, students, parents, and teachers can effectively communicate with one another even during an emergency.

Another great VoIP feature that can be used by universities to enhance the safety of students, administrators, and faculty members is group paging. This feature enables administrators to page students, teachers, or administrative staff by dialing an extension number or paging a group number. Through group paging, administrators can broadcast announcements on the speaker of one or more telephones around the campus to alert all classrooms and offices in case of an incident. Administrators also have the capacity to set up the system so that the message sent will be automatically played over an IP phone's speaker, or the text message will show on the phone's screen in case of an emergency.

Additionally, VoIP systems are equipped with an E911 (Enhanced 911) service that can connect callers to the closest public safety answering point (PSAP), which is responsible for answering calls to an emergency telephone number for firefighting, police, or ambulance services. In this way, the administrators can enhance the safety and security of students, teachers, and university personnel because the system allows them to communicate easily and readily in case of an emergency.

student taking test at a university

How Can VoIP Help Administrators Fully Manage a University?

VoIP systems have a plethora of productivity features that can help administrators fully manage the educational institution and monitor activities all over the campus, in real-time, while reducing costs.

One great feature of VoIP that gives administrators the power to fully manage operational workflows throughout the campus is the admin portal. Because of this powerful feature, administrators can facilitate and deliver smooth and efficient processes such as:

  • tracking student and teacher account updates and monthly billing,
  • managing calling features and extensions,
  • viewing and monitoring system activities in real time, and
  • accessing custom reporting and analytics efficiently.       

Aside from the admin portal, the most common hosted VoIP features implemented by university administrators are automatic call distribution (ACD) queues and announcements. Universities can use ACD queues to route calls to a specific faculty member or to the appropriate departments. For example, if a faculty member takes a leave or goes on a break, he/she can simply log out of the queue to stop receiving calls. Also, university administrators can use the special announcement features to deliver messages or information about schedule changes, school closings, activities, and other significant menu changes.

Additionally, using a VoIP system grants universities economic benefits by reducing maintenance costs, infrastructure costs, and ongoing administrative expenses. Because VoIP utilizes the university’s data network, the infrastructure costs to maintain the system can be reduced. Even long distance call charges will be less because calls can be made entirely over the existing IP networks. In this way, VoIP can provide an opportunity for universities to eliminate the use of an outdated on-site PBX system and instead operate fully featured phone service using their existing network for a fraction of the price.

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