As project values increase and schedules become tighter, the costs of delays on projects can damage the reputation of a contractor. This is why many contractors are making the switch to a VoIP phone system to help them provide reliable communication to help propel their business to success.
Using a VoIP solution comes with a rich set of features such as unified messaging, attendant tools, call conferencing, and mobile applications that can improve contractor’s operating performance, help reduce their costs, and increase their bottom line in the following ways:
- Giving contractors the flexibility to serve their customers on their own terms. By using the call routing feature, contractors have the capacity to forward calls to any number they choose. In this way, contractors have the overall control to manage their calls and tailor this according to their preferences and availability. Contractors also don't have to worry about missing a single call because they can route the calls to any location or forward them on their mobile devices. Because of this, each call will be answered with confidence whether the contractors are on their main office, out on the field, or even at home.
- Lessening software and hardware expenditures. VoIP can reduce operational and maintenance costs by simply using the current phone hardware to manage and deliver more fluid communication to their clients, employees, and partners. VoIP also enables contractors to save on infrastructure and maintenance costs because this phone system is easy to use, install, and configure so you will not be required to hire an expert who can maintain your phone system. And because the phone system does not need to be upgraded, you can minimize the costs of purchasing a new hardware or specialized equipment.
- Keeping track of important calls using features such as call monitoring and voicemail to email. Using the call monitoring and recording features of VoIP can help you track, store, and retrieve important calls from regular clients or prospective clients. Because of this, contractors can listen to the calls and filter the ones that need to be addressed immediately from those that are considered less priority. Contractors can also forward the voicemail (in an audio format) to another member of the team so that they can follow up on them or address the issues even when they are outside of the office.