Products

Mobile is the way many people work in today's business environment. No longer are employees bound to their desks, performing and completing tasks in one place within a regular set of hours. With the advancements in cloud communication technologies and the rising popularity of mobile devices, employees are now able to complete their work, collaborate with fellow employees, and communicate with anyone from anywhere, anytime.

Having a reliable, resilient and high-performance voice network infrastructure has never been more critical in today’s increasingly competitive business landscape. Many enterprises, however, have not kept pace with this and continue to rely on outdated communications infrastructure that limits their flexibility, reduces efficiency, and increases costs.

Contact centers are no longer merely call-taking centers. Due to the rising importance of the customer experience on top of the advent of cloud-based technologies, companies have discovered that a contact center is one of a business’ best brand ambassadors, helping them manage and cultivate customer relationships. But how exactly can contact centers create and strengthen connections with their customers? For Terrel Bird, CEO and co-founder of TCN, a leading cloud-based call center technology provider, it starts with choosing the right platform.

The advent of new technology and web-based work applications has vastly changed the workplace. It has made it possible for workers to telecommute, work from virtual offices, and access a myriad of business tools designed to make work easier from any location or device. However, using too many business tools for communication, collaboration, and productivity can also be counterproductive to users due to the number of tools available and a lack of integration across platforms.

Fuze, a Cambridge-based maker of integrated communication software and solutions for the modern global enterprise, has stayed true to its promise to launch more innovative products and solutions, recently debuting Fuze Connect. Designed to help companies achieve greater efficiency and provide exceptional customer experiences, Fuze Connect enables organizations to link the existing Fuze Unified Communications (UC) platform to the current line of business applications they use.