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Text messaging, more commonly referred to as “texting,” has evolved from a simple way for friends and family to connect to a powerful business communication tool. Due to its speed, simplicity, and reach, text messaging has become a viable communication channel for business marketing and outreach.
There was a time when Artificial Intelligence (AI) was merely a fantasy in the realm of science fiction. But through decades of rigorous academic research and innovation, AI is finally (and steadily) permeating our daily lives. From Siri and Alexa to Watson and Google Now, endless applications are utilizing the best in AI technology. But it’s not just limited to residential uses: businesses are finding many ways to take advantage of the functionalities of AI.
Call centers collect and generate a massive amount of data on a daily basis. Yet in most of these operations (and especially in legacy call centers), the data being tracked and analyzed has always been quantitative in nature: the number of calls received, call length, hold times, and resolution rates. But due to the increase in the focus on the customer experience, modern contact centers have come to a realization: while such details and numbers are helpful, they are no longer enough to measure (and ensure) the success of a contact center.
The use of video in the enterprise continues to grow due to the rise of millennials in the workforce and also because of the usability of video. From one-on-one employee onboarding and training to large all-hands meetings, enterprises are now relying on video to bring people together, to strengthen connections, and to build productive teams.
With an ever-expanding array of available solutions and platforms for connecting teams, customers, clients, and key stakeholders, there has never been a more exciting time for business communications. From Unified Communications as a Service (UCaaS) to evolving cloud infrastructures and even to the access to real-time data, there are many new technological advances in place to help businesses and their associates collaborate regardless of platform, location, or time zone.
Are you the type of person who wants to get more out of your business phone system? Then you’re in luck because you can easily gain an advantage with the efficiency and productivity benefits from using software or application integration.
A common adage is that a picture is worth a thousand words. But when it comes to business, video could be worth a whole lot more. Organizations of all sizes are discovering the tremendous benefits of using video in the workplace--from removing distance barriers to enabling efficient collaboration among teams.
This Week in Telecom is a bi-weekly news round-up on VoipReview.org that aims to give our readers a fast and easy way to catch up on the latest news and top stories that are trending in the voice and telecommunications space. Check in each and every Friday to find out more about stories you may have missed in regards to new companies, mergers, trends, and other telecom advancements.
Here are the top news stories you might have missed this week:
Video conferencing is a highly attractive tool for companies of all sizes and industries because it affords businesses the ability to bring people and teams together for collaboration and conversation regardless of location. In the past, traditional video conferencing solutions (often referenced as legacy systems) were notoriously expensive and complicated to use, proving to be more of a luxury than a necessity for most businesses.
This Week in Telecom is a bi-weekly news round-up on VoipReview.org that aims to give our readers a fast and easy way to catch up on the latest news and top stories that are trending in the voice and telecommunications space. Check in each and every Friday to find out more about stories you may have missed in regards to new companies, mergers, trends, and other telecom advancements.
Here are the top news stories you might have missed this week:
Customer expectations are rapidly changing due to the easy access to real-time information from any device, anywhere. In today’s fast-paced and increasingly shifting marketplace, competing in the market based on product or price alone is not enough to entice customers. What matters most--and what builds or breaks a brand’s appeal--is the customer experience. Even though the focus on the customer has been the forefront of every business, it is a continuously shifting environment that is stimulated by new technologies and new marketing ploys.
This Week in Telecom is a weekly news round-up on VoipReview.org that aims to give our readers a fast and easy way to catch up on the latest news and top stories that are trending in the voice and telecommunications space. Check in each and every Friday to find out more about stories you may have missed in regards to new companies, mergers, trends, and other telecom advancements.
Here are the top news stories you might have missed this week:
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