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Small businesses now realize that sophisticated communications systems are not solely the domain of larger and more established companies. With Voice over Internet Protocol (VoIP) technology and various cloud communication solutions, small businesses now have access to phone systems equipped with productivity and call management features that don’t break the bank. And when it comes to powerful enterprise-grade phone systems at an SMB price, small businesses have even more options at their disposal.
Mobile devices continue to transform the workplace as more companies and employees seek to improve efficiency and achieve greater flexibility at work.
Leading cloud communications providers know that the needs of today's enterprises extend beyond basic voice services. In order to stay competitive and to be able to engage workers and clients, enterprises need access to various communication tools and business applications that can help enhance worker productivity and customer satisfaction. One critical tool many businesses require is a secure and reliable file management solution, like SecuriSync by Intermedia.
Cloud-based contact center solutions are becoming increasingly attractive options for companies that are seeking to drive operational efficiency. Apart from the financial benefits (such as lower startup costs and minimal capital investment), contact center managers and business leaders also find it highly appealing because they no longer have to buy, set up, maintain, or upgrade contact center hardware and software when they choose a cloud solution.
It’s official: Amazon Web Services (AWS), a subsidiary of Amazon.com (NASDAQ: AMZN), has stepped into the Unified Communications (UC) ring with its new offering, the Amazon Chime. The launch followed months of speculation that the cloud computing giant was preparing to make its presence felt in the cloud communications arena alongside competitors like Cisco WebEx, Google Hangouts, and Microsoft Skype for Business, as well as pure-play Unified Communications-as-a-Service (UCaaS) providers like RingCentral, 8x8, and Fuze.
Communications platform as a service, otherwise known in the industry as CPaas, is a way in which business consumers (specifically a company's developers) can add custom communication features and services into applications and websites via the cloud to enable real-time collaboration. CPaaS allows businesses to leverage Application Program Interfaces (or APIs) in order to create functions that are unique to their business communication needs.
For companies who would like to reap the benefits of IP business phone solutions but are not yet ready to give up their current phone system, SIP Trunking is an excellent option. SIP (which stands for Session Initiation Protocol) Trunking is a service that uses Voice over IP (VoIP) to connect a Private Branch Exchange (PBX) to the internet. It enables the convergence of voice and data into a single line, helping businesses save money.
Born between the mid-1990s to early 2000s, what has become dubbed the "millennial generation" now makes up the largest percentage of the workforce in America, surpassing Generation X according to the Pew Research Center. The rapid rise of millennials in the workplace began in the first quarter of 2015, according to the report.
In the past, launching a video conference was often a lengthy, expensive, and inconvenient proposition, which often required an entire room, a handful of compatible devices, and a lengthy setup time. But that was when video conferencing was in its infancy. Nowadays, video communications are much easier, convenient and affordable, thanks to the video conferencing functionalities integrated into many Voice over Internet Protocol (VoIP) phone systems.
In 2015, Deloitte conducted a global contact center survey in which 85% of the respondents believed that a significant competitive differentiator is the customer experience delivered through contact centers. Over half of the organizations surveyed also answered that the use of a contact center solution plays a key factor in customer retention.
As today’s workforce becomes increasingly connected and mobile at the same time, communicating simply via email or a phone call doesn’t always cut it. Therefore, it is now crucial for businesses to equip their employees with a solution that seamlessly integrates a broad range of communication methods to allow businesses to communicate and collaborate more efficiently. And a Unified Communications (UC) solution is the answer.
As smartphones today play an increasingly important role for business communications thanks to their ability to communicate from anywhere, traditional office telephones have slowly started to lose their appeal. However, one company is looking to reinvent business phone systems to address the needs of today’s mobile, modern workers. Windstream Holdings subsidiary Allworx Corp. introduced Allworx Verge this week, a new class of mobile-first business phones designed for small to mid-sized businesses.
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