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In the early era of telecom and business communications, voice was the only channel available for employees and clients to connect. But in today’s business environment, where companies of every size and industry are increasingly employing globally dispersed teams, the advancements in video are letting companies communicate better than ever before.
Every business needs effective communication methods and channels to help them reach their employees, partners, and customers. But sometimes, a select voice solution or tool is unable to meet the individual needs of the business right out of the box due to industry-specific needs or business desires. And unfortunately, not all businesses have access to the right tools or manpower to help tailor a system or tool to meet their unique communication needs.
Mobile technology has dramatically changed how businesses today operate, communicate, and collaborate. The proliferation of smartphones and other mobile devices, in addition to the availability of faster and more affordable internet connectivity options, means that it has never been easier for organizations and their employees to get online and work from anywhere. While businesses can see the immediate benefits of mobile enterprise communications, the managing and monitoring of mobile communications for compliance and quality purposes can be difficult.
Business communications are rapidly becoming more mobile and more integrated to include all channels and devices, allowing works to stay connected and collaborative from any location and at any time. This is all thanks to the growth and popularity of Unified Communications (UC). But businesses sometimes think that managing UC can be a complex and costly process, especially because most UC environments typically involve multi-vendor technologies.
New advances in technology have significantly changed every aspect of how businesses operate—including how teams meet and collaborate. In years prior, teams had to set up a meeting, reserve a room, and gather in a traditional conference room packed with the latest conferencing technology. But these days are a thing of the past. Today, many organizations are adopting new workflows and collaboration tools after realizing that great ideas and teamwork do not solely occur in traditional conference room settings.
Consistent and excellent customer service is the lifeblood of any business. It helps to draw in new customers and generates return and referral business. That is why it is critical for businesses and their primary brand ambassadors — the agents in their contact center — to deliver an exceptional customer service experience each and every time.
Telecommuting and flexible work arrangements have become increasingly common for many of today's companies. In fact, a 2015 report from research firm Gallup revealed that telecommuting has climbed up to 37% when compared to the last decade. Part of the reason that telecommuting has significantly grown in recent years is due to the wide availability of advanced Voice over Internet Protocol (VoIP) and cloud communication technologies.
There are a number of factors that play into a company's decision to choose a business communication system. From price to flexibility to mobile options, a number of things must be considered. And one of these crucial components that businesses often overlook is failsafe or business continuity options. Although rare, emergency situations are a serious consideration and can be detrimental to your office communications. The fact of the matter is, emergencies and disasters can strike anywhere and anytime.
Effective, feature-rich, and high-performance communications systems are now more crucial than ever before for every size and type of business. Organizations need a system that does more than just help them make and receive calls; they also need a system that offers all the tools they need to maximize productivity and improve overall operations.
Today’s workers have access to a wider range of information more than ever before -- and that is thanks to a number of communication and information technology breakthroughs that allow businesses to connect and collaborate. However, this increased access to data and the proliferation of cloud business applications can cause a bit of a headache for businesses. While these technologies offer convenience to users, they can also lead to information overload, which may lower productivity and heighten confusion in the workplace.
Genesys, an industry-leading provider of omnichannel customer experience and contact center solutions, has finally unveiled its three new customer experience product offerings: PureEngage, PureConnect, and PureCloud.
As Unified Communications (UC) continues to transform how today's businesses communicate and operate, many service providers are also seeking to integrate other types of technologies into their UC solutions to improve their offerings. Interest in Artificial Intelligence (AI) and BOT technology, in particular, is growing rapidly as service providers find more ways to deliver UC to their customers in a more efficient manner.
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