Effective, feature-rich, and high-performance communications systems are now more crucial than ever before for every size and type of business. Organizations need a system that does more than just help them make and receive calls; they also need a system that offers all the tools they need to maximize productivity and improve overall operations. And thanks to the rise of cloud technology in addition to unified communications (UC) solutions and easy access to real-time data, all businesses can easily find a voice, video, and collaboration solution that addresses their specific business and communication needs. But the first (and most important) step is choosing a provider.
Unified Office, a trusted provider of hybrid cloud-based virtual communications, IoT services, and advanced business analytics, brings a number of these tools and solutions to the market...and not just solutions that solely handle business communication needs. The company implements tools and solutions that aim to help businesses secure their future successes.
At the recently concluded Enterprise Connect 2017 trade show in Orlando, Florida, Unified Office announced that three more Domino's Pizza franchise groups — specifically, Domino's Team New Bedford, Domino's Team St. Pete, and MAR Pizza in Los Angeles — have added Unified Office’s Total Connect Now Operations Performance Suite (TCNOPS) to their current Total Connect Now virtual communications system. But that’s not all. Award-winning national provider of advanced IT management services TeamLogic IT also recognized Unified Office as their preferred communications provider.
IoT Operations Performance Suite for Domino’s Pizza Franchise Groups
Unified Office understands that office-based businesses and on-the-go workers aren’t the only individuals that need a robust communications system. Businesses in fast-paced work environments such as the service industry (which includes restaurants, Quick Serve Restaurants (QSRs), fast food, and other dining establishments) also need a communications solution to stay competitive in the market. To help these specific businesses meet their goals, Unified Office offers TCNOPS, an Internet of Things (IoT) based operational performance suite, in addition to their Total Connect Now virtual communications platform and Visual Performance Suite (VPS) advanced analytics solution.
In a recent interview with VoipReview, Ray Pasquale, the CEO and founder of Unified Office, said IoT is becoming a real game-changer for business communications. “It’s the pragmatic application of IoT in various market verticals that matter. Do the things that are germane and important to that business and that help them to adapt and respond to regulatory bodies for example,” said Pasquale. “Machines have important things to say as do humans and they need the ability to reliably and dependably do so at prices that aren’t prohibitive and that offer real tangible value. Technology for technology’s sake is no longer relevant."
TCNOPS integrates alerting and reporting functions for business critical information into Unified Office’s Total Connect Now and VPS, thus improving the operational performance of businesses. The platform monitors refrigeration, fan exhaust emissions, and prep table temperatures to help establishments maintain food safety compliance. It also uses proactive and predictive analysis to help solve equipment failure before it becomes a problem. These additional functionalities help restaurants and food establishments alike integrate all of their notifications and business monitoring capabilities into one user-friendly system.
Robert Scheiper, the VP of Operations and part owner of Domino’s franchise group MAR Pizza, said that Total Connect Now has provided them with a high-quality communications and analytics platform that has helped them improve store performance and customer service, thus increasing the overall number of orders — and adding the TCNOPS suite only seemed logical for them.
“Adding TCNOPS was a natural next step for us that extends our overall operational visibility beyond that already offered by their Visual Performance Suite over our entire footprint. The addition of TCNOPS gives us the added benefit of being able to proactively manage our refrigeration, prep table and store temperatures which helps us to maintain our already high level of quality standards franchise-wide,” Scheiper said.
The addition of TCNOPS into additional Domino's Pizza franchises is hard proof that Unified Office has found a way to bring reliable, real-time communications through the Internet of Things, thus proving that there are no hard boundaries for voice and communications in the cloud space.
TeamLogic IT Teams Up with Unified Office
TeamLogic IT, a leading provider of advanced IT management services possessing over 100 franchises and thousands of SMB customers across North America, also named Unified Office as their preferred provider for communications. Just yesterday, TeamLogic IT said in a release that they have enjoyed unprecedented customer demand and franchise growth due to Unified Office’s Total Connect platform.
Frank Picarello, the COO at TeamLogic IT, said, "After having used Unified Office's Total Connect Now SM service for 2 years now we found that our customer retention and satisfaction with the service is extremely high. We have a segment of our customers that rely heavily on high-quality voice services. For these customers, Unified Office is a great partner with strong services."
For his team's part, Pasquale said that the reliability of their platform was the most important feature that their partner TeamLogic found most helpful. “We offer VoIP/UC communications that are as reliable as that of the old phone system that we grew up with all within the context of a managed service. We provide them with innovative and reliable services and solutions that continually adapt to a rapidly changing business environment. All of this on the device of their choice, when and where they want to work. TeamLogic experiences virtually no 'churn' with Unified Office.”
Total Connect Now is a business-grade unified communications service platform, with VPS that delivers business analytics to provide actionable intelligence to employees at all levels. Its web-enabled Manager's Portal also provides a real-time view of customer service responsiveness, as well as on-demand and scheduled reporting. For Unified Office's channel partners, they also offer a powerful management portal that allows them to monitor customers’ voice service health and make changes for repair and recovery.
Below are the highlights of Total Connect Now 3.0 Hybrid Private Cloud service architecture:
|Cloud-based Business Continuity/Disaster Recovery
||The solution offers "shadowing" of customer-premise (primary) servers. Thus, users are able to communicate via a primary and shadow server.
|Flexible Broadband Multi-Service Integration options
||Options include fixed/mobile service gateways (Cable, 4G/LTE) integration for optimal on-premise Business Continuity/Disaster Recovery.
|| An IoT-based operational performance suite that integrates alerting and reporting functions critical to business operations.
Indeed, nothing reflects the level and quality of a provider’s solutions and services better than by their growing list of satisfied clients. And Unified Office's partnerships with Domino's Pizza franchise groups and TeamLogic IT only proves that Unified Office truly delivers the highest quality of service in business communications today.
The Takeaway: Customer Experience is a Crucial Component
If we can learn anything from Unified Office's latest partnerships with new Dominos franchises as well as with leading companies like TeamLogic IT, one thing is for certain: customer retention and the customer experience plays a huge role. More than ever, companies are taking the time to now focus on the customer journey and learn how customers behave. Dubbed by Pasquale as the "push-button culture", today's customers have high demands and low patience: they want things immediately and effectively. In lieu of this, it is crucial that companies make sure to deliver their customers a seamless calling experience to ensure customer retention and an overall positive affair. And thanks to providers like Unified Office that offer VoIP, unified communications, real-time analytics, and now integrations with the IoT, delivering a memorable customer service experience is easily attainable.
About Unified Office
Unified Office provides SDN-based Hybrid Cloud managed VoIP and Unified Communications services to SMBs. The company offers Total Connect Now, an innovative, reliable VoIP and analytics services platform, that leverages advanced VoIP communications technology and cloud-based infrastructure to boost SMB operations. Unified Office’s services are sold through their channel partners.
For additional information on Unified Office and why businesses nationwide choose the company for their communication needs, please visit Unified Office’s website.